Apex Digital

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Tmax Digital has reviewed the complaint from the customer and would like to apologize for the inconvenience this has causedBelow is the our response towards the complaint: Customer called in stating the unit will not power onCustomer sent in the unit to us on 4/28/Instead of repairing the unit we replaced the unit and shipped it back on 5/20/On 6/22/Customer called in to claim on the replacement unit that the power button is stuck insideOur agent informed the customer that the unit would need to sent in for inspectionAlso our agent informed the customer that if the unit is physically damaged, then we will voided the warrantyCustomer understood and agreed to this The customer is requesting us to service the unit for free no matter what wrong with the unitHowever Tmax Digital is only willing to service the unit under our terms and conditions of the warrantyWe have not denied any warranty service yet until we can have the unit inspected and see the finding of the resultIt would need to inspected prior to us making decisions Customer would need to follow our warranty policy to have the unit inspectedAfter the inspection if the unit is physical damage then one of our agents will contact the customer and provide alternate resolutions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called the gentlemen on the phone stated it would cost $to have the unit fixedThere is NO PHYSICAL DAMAGE since we had the unit a few days and it fell apart like the first one the fixedI do NOT want to be charged to fix a badly made product and I don't want to pay to have it shipped Final Business Response / [redacted] (4000, 9, 2015/06/26) */ Tmax Digital has reviewed the rebuttal for the customer and we are only going to follow our terms and conditions of the warrantyIf the unit is inspected and determined to be defective then we will service according to our warranty policyIf its determined to be caused by physical damage one of our agents will call the customer to discuss what options available for the customer Tmax Digital is following our warranty policy and we will need to inspect the unit before we make any decisions

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Tmax Digital has reviewed the customer complaint and would like to apologize for the inconvenience this has causedBelow is our rebuttal towards the complaint Customer did send in a unit back in March but it was recorded that we received one tablet and not twoWe processed the customer request and shipped the unitCustomer did contact us and informed us that she received one but missing the the 2nd unitOur agent informed the customer that we would show it was recorded one unit and not twoWe informed the customer that we would need to investigate this to see if indeed their was a 2nd unit We did our investigation on this unit and confirmed their may have been a 2nd unit but the package was missing Tmax Digital has replaced the customer unit and shipped it back to herBelow is the tracking number for your reference: Tracking # XXXXXXXXXXXX via F Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the 2nd tablet today FedExIt is currently working fine5/27/

Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ Tmax Digital has reviewed the complaint from the customer and would like to apologize that the complaint made it to the Revdex.comBelow is our response to this complaint Customer send in the unit for service due to it not turning onOur agent could not fix over the phone so the unit was submitted to be repairedUpon receiving the customer unit, it arrived physically damaged (Cracked Screen) in which it voids the customers manufacture warrantyPlease refer to our owners manual or website in regards to her warrantyWe did offer the following service since the unit is not covered under warranty: 1)service fee of $ 2)decline the service and provide us a return label to have unit "AS IS" 3)Tmax Digital will recycle the unit on her behalf Tmax Digital is not responsible for service outside our warranty parameters in which this customer unit isIf the customer is claiming that the unit was packaged correctly she can file a damage claim if she would like to and see if they will cover the damaged unit Since the customer does have an extended warranty, customer can contact them and they would issue a return label for the customer in which she can email it to us and we will send the tablet directly to the extended warranty company Tmax Digital will only follow our terms and conditions of the warranty Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company then needs to send me all photos of packaging and how the product arrived..not just a photo of the damaged product so a claim can be processed for the insured amountOnce again, an honest business that believed in customer service could simply send the product to Home Shopping (which is a business partner/vendor) so the additional warranty claim could be processed by Home ShoppingA claim cannot be filed with the shipping company unless I have all documented photos and they want to inspect the packagingIf this can't be produced on thier end, the company should simply do the right, ethical decision and ship it either back to me or to HSN who they have a business relationship with Final Consumer Response / [redacted] (4200, 14, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received any email or photos from this company Final Business Response / [redacted] (4000, 16, 2015/09/16) */ Tmax Digital has reviewed the rebuttal from the customer claiming that we never sent the email of the pictures to the customer Our records indicate that we have emailed twice (on 9/14/and also on 9/16/15) We also offered alternative resolutions in which the customer declinedCustomer can provide us a return label and file a damage claim with the shipping carrier, or file a claim with the extended warranty companyIt is possible they will provide her a return label to send the tablet to them in which she can forward the email and we will send back the tablet accordingly Tmax Digital has voided the customer warranty due to the physical damage and we will only follow our warranty policy