February 9, Ms [redacted] The Revdex.com Dear Ms***, Thank you for informing us of Mr [redacted] s complaintAs the ad to which he responded indicates, to qualify for the gift card the new candidate must have a tested hearing lossAs explained to him by our associate, his hearing evaluation results indicate he would not qualify for the gift card; however, as a measure of good faith, we will send the gift card to his homePlease ask him to allow to weeks for the card to arrive.Sincerely,Julia [redacted] President & CEO Hearing Instruments, Inc
July 20, 2017Ms [redacted] The Revdex.comDear Ms [redacted] ,Thank you for informing us of Mr [redacted] ’s complaint.On June 20, 2017, Mr [redacted] was tested and purchased (2) MIRACLE EAR MEITC Canal Digital hearing aidsSince that time, we have tried to reach him via phone, but he has not answered nor returned our callsWe are trying to reach him to explain that we absolutely CAN fit him with the hearing aids listed in the promotional ad for the price advertised if those are the hearing aids he wants to purchaseDuring his appointment we explained to Mr [redacted] that we could fit him with the hearing aids he inquired about, but because of the limited circuit (as stated in the ad) of the promo model and the nature of his hearing loss, it was not his best optionHe chose instead to purchase the MEmodel.If Mr [redacted] wants to cancel the order, he is not responsible for any fees because we did not deliver the hearing aidsThis is clearly outlined on the Disclosure Agreement - all fees are refundable if the hearing aids are not deliveredAs we stated in our letter to Mr [redacted] mailed today, should he decide to cancel the order for the hearing aids, Mr [redacted] will be given a refund of $He just needs to visit our Ross Park office during business hours and bring his VISA card so that we may process the $refund.Additionally, Mr [redacted] mailed us a check for $100.00, believing that he owed us a $cancellation feeThat check was not cashed and is being mailed to Mr [redacted] today with the letter to him.Please kindly ask Mr [redacted] to contact our Ross Park office to process his refund or to change the order to the promotional aids.Sincerely,Julia *B [redacted] President & CEOHearing Instruments, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
February 9, Ms [redacted] The Revdex.com Dear Ms***, Thank you for informing us of Mr [redacted] s complaintAs the ad to which he responded indicates, to qualify for the gift card the new candidate must have a tested hearing lossAs explained to him by our associate, his hearing evaluation results indicate he would not qualify for the gift card; however, as a measure of good faith, we will send the gift card to his homePlease ask him to allow to weeks for the card to arrive.Sincerely,Julia [redacted] President & CEO Hearing Instruments, Inc
July 20, 2017Ms [redacted] The Revdex.comDear Ms [redacted] ,Thank you for informing us of Mr [redacted] ’s complaint.On June 20, 2017, Mr [redacted] was tested and purchased (2) MIRACLE EAR MEITC Canal Digital hearing aidsSince that time, we have tried to reach him via phone, but he has not answered nor returned our callsWe are trying to reach him to explain that we absolutely CAN fit him with the hearing aids listed in the promotional ad for the price advertised if those are the hearing aids he wants to purchaseDuring his appointment we explained to Mr [redacted] that we could fit him with the hearing aids he inquired about, but because of the limited circuit (as stated in the ad) of the promo model and the nature of his hearing loss, it was not his best optionHe chose instead to purchase the MEmodel.If Mr [redacted] wants to cancel the order, he is not responsible for any fees because we did not deliver the hearing aidsThis is clearly outlined on the Disclosure Agreement - all fees are refundable if the hearing aids are not deliveredAs we stated in our letter to Mr [redacted] mailed today, should he decide to cancel the order for the hearing aids, Mr [redacted] will be given a refund of $He just needs to visit our Ross Park office during business hours and bring his VISA card so that we may process the $refund.Additionally, Mr [redacted] mailed us a check for $100.00, believing that he owed us a $cancellation feeThat check was not cashed and is being mailed to Mr [redacted] today with the letter to him.Please kindly ask Mr [redacted] to contact our Ross Park office to process his refund or to change the order to the promotional aids.Sincerely,Julia *B [redacted] President & CEOHearing Instruments, Inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]