Apex Exteriors, Inc.

We had new roof/siding/windows/gutters It was great to have it all done by one team and to deal with one person thru the entire process Dave was excellent to work with on the quotesHe was on time and flexible with his scheduleWhen the work began we dealt with Oval as the PM on the jobHe was there answered any questions and kept us informed on the progress as they moved from one thing to the next
Overall a very pleasant experienceA very professional team Dave and Oval were great to work with They kept us informed through out the process and made sure we were happy Great customer service!!

We hired Apex to install stone siding to an area of our home that became exposed after a wrap around deck was removed from the rear of the house Very pleased with the work Since it wasn't a full siding job, finds providers was difficult Apex stepped up and we couldn't be more pleased with the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11794551, and find that this resolution is satisfactory to me
Sincerely,
Tony Mautone

Very positive experience I saw I had some roof damage after a recent thunderstorm (loose/dislodged roof shingles) They were able to come out the week I called for an estimate and found some additional damage (nail pops, flashing damage) They were able to complete the work the following week and I am very pleased with the results and the price

After reviewing all the correspondence regarding this complaint, we here at Apex Exteriors would like to again as stated previously resolve this issue to the satisfactory of all partiesWe do feel we supplied a service to MrMautone and did so in an honest and professional matterWe will accept the payment of $to resolve the complaint (Please remit payment as soon as possible) We are truly disappointed in the outcome of the work/project with MrMautone as we strive to bring top notch service to all of our customersCommunication was a huge factor in this case and feel we tried repeatedly to communicate with MrMautone as the documentation shows with no response or communication from MrMautone until this complaint was submitted and truly feel this could have been resolved fairly quickly and to the satisfaction of MrMautone and unfortunately we were never given that chanceWe take this as a great lesson for our company to learn and grow from and make sure that we continue to provide professional and honest service to all of our customers as well as potential customers and we truly wish MrMautone the best Kind Regards, The Apex Team

After reviewing all the correspondence regarding this complaint, we here at Apex Exteriors would like to again as stated previously resolve this issue to the satisfactory of all partiesWe do feel we supplied a service to MrMautone and did so in an honest and professional matterWe will accept the payment of $to resolve the complaint (Please remit payment as soon as possible)
We are truly disappointed in the outcome of the work/project with MrMautone as we strive to bring top notch service to all of our customersCommunication was a huge factor in this case and feel we tried repeatedly to communicate with MrMautone as the documentation shows with no response or communication from MrMautone until this complaint was submitted and truly feel this could have been resolved fairly quickly and to the satisfaction of MrMautone and unfortunately we were never given that chance
We take this as a great lesson for our company to learn and grow from and make sure that we continue to provide professional and honest service to all of our customers as well as potential customers and we truly wish MrMautone the best
Kind Regards,
The Apex Team

I just had my home re-roofed by Apex Exteriors, Incof South Elgin, IllinoisGreat experience! The guys were very polite, efficient and neatThey swept the yard for stray nailsCleaned up everythingI had a lot of repairs done and picked a more expensive roof style, but on the over all I think they were competitively priced

Did excellent repair on cedar shake roof.

Revdex.com Complaint Response Complaint # 9971 (Tony Mautone) November 2, 2016     Here at Apex Exteriors we have a process we follow for every job whether it be a complete tear off down to a small or large repair, I will outline step by step of this process with the paperwork...

and documentation included. We have investigated this internally as we have spoken to everyone involved from the estimator to the office staff to the service technician assigned to this specific job.   When a potential customer calls in with a repair needed, our estimating scheduler schedules a free no obligation estimate/inspection of the area/areas in question. In this case there was only one appointment scheduled not showing that an initial appointment was missed and in our system there would be more than one appointment (date & time) as we would have to add a separate appointment. A lead sheet is then provided to the estimator (please see attachment #1) with the information of the homeowner and what they are needing looked at.   The homeowner is then provided with an estimate stating what is needed for the repair and pricing included (please see attachment #2) and then it is up to the homeowner whether they want to move forward with said work (as you can see Mr. Mautone signed the same day of the scheduled appointment) paperwork is then processed and we always communicate with our customers as to where in the process they are if questions or concerns are ever needed and then materials are ordered (please see attachment #3) for what is needed for that specific job. Work is then scheduled with homeowner and a date and time agreed upon with the homeowner.   The work was scheduled 10 days after the initial estimate on March 3rd 2016 and work completed the same day, and as required by our company the worker/workers fill out the repair order with what was done and what was used (please see attachment #4) ½ bundle of shingles and 2 tubes of roof cement which 1 tube more than what was originally needed (refer back to attachment #3) and what was done and it does clearly state that the work was completed 100%. I have also included a picture of the area needing the repairs (please see attachment #5) and after reviewing the picture it would take a ½ bundle no more or no less to repairs those areas.   Once work is completed an invoice is sent out for payment for the work completed (please see attachment #6) as you can see the invoice is dated March 22nd 2016 and payment is then expected. Once the account goes 90 past due our accounting department does try and contact the customer for payment. This account has been past due for 7 months and Mr. Mautone was contacted by Oval Royse who was the estimator for this repair for payment by phone call and Mr. Mautone then responded with a text message (please see attachments #7 & #8) Nothing can ever usually be resolved when the other party is unwilling to communicate his/her concerns or communicate in any way what-so-ever. Finally an e-mail was sent to Mr. Mautone (please see attachment #9) again showing we were more than willing to discuss the concerns Mr. Mautone had to resolve this matter with no response.   Here at Apex Exteriors, customer service is one of our TOP priorities along with safety and professionalism and we stand firm in our position that we provided this to Mr. Mautone and feel that Mr. Mautone does not want to pay for the bill of work that was completed by our Company, we have gone 7 years complaint free and are saddened that it has come to this dispute.   We would truly like to resolve this matter to the satisfactory of both Mr. Mautone and our company as we did provide a service and deserve payment for the service that was provided. We would be willing to take $100.00 off the bill as that is our minimum for ANY work which would be $425.00 we think this is a very fair offer and again we stand by our work and staff 100%.    Sincerely,   The Apex Team

I have used APEX Exteriors on two occasions for repair work to my home. Not only was the work done quickly and to the highest standards, but also with a degree of professionalism and responsibility that is hard to find in today's market. Staff are accessible, friendly and amenable to my personal schedule to get the work done. I would recommend them to anyone and everyone who needs home repair work. I have not had a better experience with any service provider I've used in over 40 years. Highly recommended.