Apex Fitness Group

Dear Mr [redacted] , Thank you for your responseOur records indicate that you were contacted by a Member Care Specialist from our office in follow up to your concern; however you opted to contact us at a later date in order to finalize the resolution Unfortunately we have not heard back from you to bring this matter to closure At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist We thank you in advance for your patience in resolving this matter, and look forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office

I have been a loyal Hours Fitness member for several years now, my member number is [redacted] , I go to the hours fitness at Potrero Center in San Francisco, on 11/09/ I went to the gym after work like I always do, I signed in and went in the men's locker's room as I was undressing a woman came in the men's locker room, I look around to other gym members and everyone seen concerned, I thought it was very unusual, so I dressed myself back up and went to the front desk to report the incident, as I approach the front desk the same lady that was in the men's locker room heard me telling the situation to one of the employees, the employee told that she was allowed to do this because she considered herself a man, I asked the employee a few more question to try to better understand what was happening, the same lady got really upset and started calling manes and insulting me because I was talking to the employee regarding the issue, I did not wanted to argue with her or anyone, so I just went back to the locker room to change and did my work out as usual, after I was finish with my work out, and as I was leaving the gym the Manager approached me to tell me that my membership was going to be cancelled because the same lady complained about me I think this is very very unfair, because I did not know what was happening or what the situation was or the circumstances, I was only expressing my concernsI did not insulted anyonebut now they have cancel my membership Can someone please HELP!

I had prepaid for my Hour Health FitnessDuring the signup I had told the rep that I might not be able to come in the club for a long period due to family reasonsI was told that I can put the membership on hold as long as I wantAll I have to do is to notify every year about the holdI had used the membership for less than a monthAfter that I had put the membership on holdI have been informing the customer service via phone and sometimes by going to physical locations about keeping my membership on hold
Recently when I went to activate my membership, I was told that my membership has been cancelledI have tried calling various contacts from hours office but no one has helped me

I cancelled my contract with hour fitness two years ago in writing and by telephoneI signed up when I was a minorhour fitness lies on the phone every month and says they will fix the billing and credit my mom back but they continue to auto draft from her checking account after she told them to stopThey have some way of even pulling the money after the bank tried to block itFor years they stole $a month or $from her accountShe never autorized or signed for this

I have been a loyal Hours Fitness member for several years now, my member number is ***, I go to the hours fitness at Potrero Center in San Francisco, on 11/09/ I went to the gym after work like I always do, I signed in and went in the men's locker's room as I was undressing a woman came in the men's locker room, I look around to other gym members and everyone seen concerned, I thought it was very unusual, so I dressed myself back up and went to the front desk to report the incident, as I approach the front desk the same lady that was in the men's locker room heard me telling the situation to one of the employees, the employee told that she was allowed to do this because she considered herself a man, I asked the employee a few more question to try to better understand what was happening, the same lady got really upset and started calling manes and insulting me because I was talking to the employee regarding the issue, I did not wanted to argue with her or anyone, so I just went back to the locker room to change and did my work out as usual, after I was finish with my work out, and as I was leaving the gym the Manager approached me to tell me that my membership was going to be cancelled because the same lady complained about me
I think this is very very unfair, because I did not know what was happening or what the situation was or the circumstances, I was only expressing my concernsI did not insulted anyonebut now they have cancel my membership
Can someone please HELP!

Dear Mr. [redacted],
Thank you for your response. Our records indicate that you were contacted by a Member Care
Specialist from our office in follow up to your concern; however you opted to
contact us at a later date in order to finalize the resolution.
Unfortunately we have not heard back...

from you to bring this matter to closure.   At your earliest
convenience, please contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist.
We thank you in advance for your patience in resolving
this matter, and look forward to
speaking with you soon.
Promoting Health and Fitness, 
24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office