Apex Glass

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Thank you for your recent inquiring regarding our customer, Mr [redacted] dated July 5, 2016.We contacted our customer and discussed his concernsHis first concern Involved the bumper repairs that were part of his purchase agreementWe attempted on multiple occasions to schedule the bumper repair,however we were unsuccessful and since then, Mr [redacted] agreed to accept $good will check In lieu of the bumper repairsHis second concern involved the pay-off amount of the total loss vehicle; we paid as instructed by Dover FederalIt was determined later that the payoff amount was correct; however It did not Include the deductible which was the responsibilfty of the customer's Insurance companyThe customer acknowledged that this Issue was not our responsibility after finding out this information and Isseeking resolution on his own.If you have any further questions or comments regarding this matter,please feel free to contact me at [redacted]

This letter serves as a response to the complaint filed with your company This matter was successfully resolved and our customer satisfied The tire sensors were replaced as well as the tire speed sensors at no charge to the customerThank you

Thank you for you r recent inquiring regarding our customer, Ms*** *** dated July 15, 2015.Our customer purchased a Nissan Rogue with an Extended Service Contract April 11, This contract is administered by Commonwealth and states that the customer must request a refund within
days of the expiration date which was March 10, Ms*** contacted us prior to the expiration date and was given instructions on how to request her refundUnfortunately, Ms*** did not request the refund from Commonwealth until June 5, 2015.Upon contacting us in reference to being declined for her refund, we offered Ms*** a $cred it towards the purchase of another vehicle as we are unable to change the processes/guidelines associated with the contract administered by Commonwealth She declined this offer stating she was out of the country and was unable to send the letter.If you have any further questions or comments regarding this matter, please feel free to contact me at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution dissatisfacting because I don't need a car I want my money back.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Thank you for your recent inquiring regarding our customer, Mr. [redacted] dated July 5, 2016.We contacted our customer and discussed his concerns. His first concern Involved the bumper repairs that were part of his purchase agreement. We attempted on multiple occasions to schedule the...

bumper repair,however we were unsuccessful and since then, Mr. [redacted] agreed to accept $500 good will check In lieu of the bumper repairs. His second concern involved the pay-off amount of the total loss vehicle; we paid as instructed by Dover Federal. It was determined later that the payoff amount was correct; however It did not Include the deductible which was the responsibilfty of the customer's Insurance company. The customer acknowledged that this Issue was not our responsibility after finding out this information and Isseeking resolution on his own.If you have any further questions or comments regarding this matter,please feel free to contact me at [redacted]

This letter serves as a response to the complaint filed with your company.  This matter was successfully resolved and our customer satisfied.  The tire sensors were replaced as well as the tire speed sensors at no charge to the customer. Thank you.