Apex Heating & Air Conditioning

Complaint: [redacted]
I am rejecting this response because:
The company neither made an accurate diagnosis of the problem, nor fixed the issue we had called about. It was a different problem every time - because Apex Heat and Air gave a different diagnosis every time. First the capacitor needed work, then the hard start kit needed to be fixed, then the evaporator coil needed cleaning. It was not an issue caused by us , but due to his own mis-diagnosis that he had to come out several times. In any case, he did not fix the issue, even though he was called many times.Not only the tenant, but our realtor who was showing our nearby property stopped by the unit in question and said that the A/C was not blowing cool air. This was after Apex Heating and Air had made his fixes and left.I have attached a picture of the hard start kit and it shows that it was not connected.
Regards,
[redacted]

In the picture of the hardstart kit not being hooked up, if you look at the black start capacitor. It is laying in the horizontal position with 2 blue wires not connected. I installed the start capacitor in the vertical position with the 2 blue wires connected to the compressor run capacitor. The black start capacitor in the picture is hanging past the left corner of the condenser service panel, which means that the service panel cover would not even been able to be closed. I had put the service panel back on when I was done with my work. So someone had definitely tampered with my installation, then the picture was taken.I have attached 3 files that took place within the last 3 weeks, which shows that multiple problems do exist. These were all at different addresses and I have the personal information blocked out for privacy.For example: If you take your car to the mechanic to fix a flat tire, afterwards he tries to start the car, but it won't start. He finds out that the battery is dead and the alternator is not charging. You would be charged for repairing the flat tire, installing a new battery, and replacing the alternator. They are not going to give you the battery and replace the alternator away for free just because you came in to their shop to fix a flat tire.