Apex Home Improvement

The vehicle did come in in February and we did install "Poplocks" so the tailgate could be locked per the customer request We only charged a 1/hr labor to do soThe invoice total was $ months and 28,miles later the vehicle returned with a broken tailgate handle The fact that the handle was broken and the tailgate locked, it did require additional time to disassemble the entire latch system in order to access and remove the broken handle I disagree that the handle was broken due to the locks It could be broken if pulled too hard while locked or just the fact that the vehicle does have 344,miles on it Our labor rate is $per hour We charged two hours to do the repair and discounted the labor to $per hour and obtained the customers authorization prior to doing the repair I don't feel that we did anything wrong or mislead anyone at any time The customer could have just declined the repair if he felt we were too expensive

The customer has been traded out of the vehicle in question and I believe at this point is more than happy [redacted]

I’m am aware of the concern and was the manager on duty and spoke with Mr [redacted] when he picked up his vehicle this last visit Unfortunately previously his A/C system had no signs of leakage 6,miles ago on his previous visit We did in fact find the cooling fan motor was completely inoperative causing his concern and verified after the repair His extended warranty company covered approximately half of the repair The amount he was responsible for was documented and relayed to him prior to the work being performed This visit the system was very low on Freon and was found that the ac compressor was leaking His extended warranty covered this repair also and he was only responsible for his $deductible I unfortunately cannot predict the future on to what will happen on a vehicle I did and do not feel there was any wrong doing on our part and have all pressures and temperatures documented on both of these repairs His concern did not warrant a refund in my eyes which is why I did not provide one [redacted] Future Ford of Sacramento

I am rejecting this response because: Whoever wrote the business's response to the Revdex.com flat out lied about the facts They claim I returned with the truck "months and 28,miles later" with the broken handle I've had the truck since Febof and have put approximately miles a year on it They claim I might have broken the handle by "pulling too hard" (?) (ludicrous) and further state that the handle was probably worn out because of the "fact that the vehicle has 344,miles on it." THE Revdex.com SHOULD PLEASE NOTE, THAT IS AN OUTRIGHT LIE THE TRUCK HAS APPROXIMATELY 34,MILES ON IT This company should not even have a service section if they can't replace a plastic part on a vehicle in less than hours I still feel I'm due a refund for at least an hour's worth of labor costs Including my rental vehicle I paid around $for work and a part that should have been around $

The reason your relationship has bearing on this matter is because in your initial complaint you alluded to us not following protocol regarding drivers license and insurance [redacted] knew the customer and the fact that he had both ***, your brother-n-law has made it crystal clear that you are not being totally forthright regarding this matter...When a fully licensed driver is driving a vehicle and at fault for a collision, it is the drivers insurance who is responsible If that were not the case his insurance wouldn't be covering the incident

***, ***, ***Funny, we're both related to ***I'd be interested in knowing exactly what he's accusing me of lying about, because one thing I'm not is a liarCYA, perhaps? I should have listened to everyone who told me to stay far away from Future FordAnd this is what I get for trying to help out familyAnywho, you've put my family through enoughOur insurance has paid for the repairs to the vehicle, less our $1,deductibleThis matter, along with your hilarious temper tantrums and famously deplorable customer service, will be put behind us