Apex Magnets

Please find the additional information that the product was received back at our warehouse on 9/14/2016 and the refund was issued, in full, immediately. At this point, this matter is closed as far as our office is concerned. I am sorry that [redacted] felt the need to contact you or involve the BBB. We did our best to communicate and follow through with the order per the correspondences that we had. I feel that the said customer did not allow the appropriate time for the package to be returned before involving your office and also sent different and in some cases false information concerning this transaction to the BBB. The information sent to me via email was not the same information that was provided to your office. Regardless, the refund has been processed from our end and should post to the customer's account in 3-5 business days.

Thank you for contacting us on behalf of this individual.This gentleman placed his first order with us on April 19, 2016 and we did ship on April 20, 2016.  To my knowledge there was no contact of a complaint that this order was shipped incorrectly and it was delivered via First Class Mail on...

April 22, 2016 verified by USPS Tracking number [redacted]Concerning the second order that was placed,it was submitted on Saturday, April 23, 2016 and was shipped on Monday, April 25, 2016. According to the USPS tracking number of [redacted] this package was delivered April 27, 2016.At 11:04pm on the 27th, [redacted] called our number and received our call center.  The office operates 9a-5p EST Monday-Friday but we have a 24 hours call center that accepts calls and orders for us at all other times. On April 28th, at approximately 10:55a I called [redacted] to discuss his concerns. He explained to me at that time that he had received an order that was marked for another customer named [redacted] who coincidentally, had ordered the same item. The difference in  their orders was that [redacted] had ordered 2 packages of this magnet and the other gentleman had ordered one package of that product. Both gentleman had the same method of shipping. I did apologize and told [redacted] we would get his 2nd set of magnets on their way immediately.  [redacted] then explained he needed the product by Saturday, April 30, 2016. We discussed options, but I did tell him it would be costly for me to send it UPS Next Day Air. He again stressed he was in need and as it was our error in shipping, I did tell him I would send them so he would have them on April 29,2016. Due to the mistake being on ours, we shipped the product UPS Next Day Air Saver which can be verified by tracking number [redacted]. Tracking shows that it should be delivered Friday 4/29/2016 by end of day. Please note that this order was placed on the weekend which is the time frame we offer Free Standard Shipping to our United States Customers.  [redacted] only paid for the product and had no expense incurred for shipping on this order.  All shipping cost of both shipments was covered by Apex Magnets.  Again, we accept it was our error and did our best to correct it as quickly as possible.I feel that we have addressed the issue that was presented to us, and rectified the problem as swiftly and accurately as we could. I did apologize for the error and when our conversation ended, I was under the impression that [redacted] was satisfied with the results.Please feel free to contact me if you need any further information concerning this matter identified as [redacted]Respectfully,[redacted]Apex Magnets

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to point out that the seller constantly providing deceiving informationThe amount of refund that was officially requested through Revdex.com was $29.99 (refer to my two previous responses). Yet, seller constantly giving a different amount being requested.Also,
seller was well aware of me requesting refund through Revdex.com before he/she  re-shipped the item. The date of refund request as well as two emails
requesting refund well before re-shipment can prove this statement . Below/attached is a chain of emails to and from the sellerFinally,
the statement “order placed unassisted” is just a game play since
seller is conducting all sales through website. I doubt that I needed
assistance entering my address. After getting the order confirmation I
noticed the address was wrong. The proof of that is the shipping label
attached by the seller. It is obviuos that the seller would not be able to charge my [redacted]ard with wrong address entered. Although I contacted seller immediately and
informed about wrong address, seller decided to ignore two of my emails
referring to the wrong address issue.  The item was sent back to the seller and I am expecting a full refund. 



  
Regards,
[redacted]

Please find the additional information that the product was received back at our warehouse on 9/14/2016 and the refund was issued, in full, immediately. At this point, this matter is closed as far as our office is concerned. I am sorry that [redacted] felt the need to contact you or involve the Revdex.com. We did our best to communicate and follow through with the order per the correspondences that we had. I feel that the said customer did not allow the appropriate time for the package to be returned before involving your office and also sent different and in some cases false information concerning this transaction to the Revdex.com. The information sent to me via email was not the same information that was provided to your office. Regardless, the refund has been processed from our end and should post to the customer's account in 3-5 business days.