APEX Marble Granite Tile Company Co

To whom it may concern:The bulk of the rejection to our reply was no more than a fabrication to slander our nameIn the following response we will go over her last letter line by line in an effort to provide an accurate picture of what actually transpired.We will attach paper work to counter the statement that [redacted] made when she wrote "The job that took a month and a half longer than scheduledthat is not fiction." From the start of demolition to the completion of the project it took exactly two weeksWe have records of every payment made on this job by [redacted] as she paid by credit card.You will see in the attachments that:12/18/2013: $1,(Down Payment) Made on the date that we had drafted up the rough draft of contract we agreed to plan for the job at hand.12/27/2013: $3,(Material Payments and Misc Prep) Payment was made before the beginning of the projectDate that the contract was signed ( [redacted] s handwriting.)01/06/2014: $3,START DEMOLITION/BEGINNING OF ACTUAL WORK AT HOUSE (Progress Payment) START OF JOB "Approximate commencement date" On Contract 01/20/2014: $2,COMPLETION OF JOB, final payment.These Payment records disprove the claim that [redacted] had made on this job taking “a month and a half.” The whole entirety of our time at her house was exactly two weeksThe claim that we took a month and a half longer than scheduled to complete the work is just as exaggerated and as the rest of the complaint.As to the issue of the dogs, while we were doing the work they were outside, but it was obvious that they were indoor dogsJust because they sleep in kennels does not mean that they do not roam the house before or after we completed the jobOne of the dogs is small but one of the other two is a full height German Sheppard, having owned a German Sheppard myself I can attest to their potential for damageA German Sheppard is more than capable of damaging furniture and stair railings on its ownI am confident that our employees were not the cause of any damage to anything in the house other than what we were scheduled to demolish.When [redacted] wrote that: “ We DID NOT ask for any financial assistance from this company And I can assure you that there was no request made for them to do ANY extra work.” We can only assume that she had forgotten about the following events:The original Estimate for the job was around $16,(SECOND ATTACHMENT.) [redacted] asked us to work with her a little bit and reduce the prices so that this remodel would be more affordableWe came up with a contract for over twenty five percent off ($11,199.24.) The final amount paid for the job was $10.757.91.The first day that the project started and we asked [redacted] to provide us with the paint that she wanted us to use for her ceilings, she refusedShe told us that as far as she was concerned the paint should have been included in the estimateBefore the job began we told [redacted] that the line for "Texture and Paint: Living Room, Master Bath, Addition to Master Bathroom and Remove Popcorn Ceiling in Full House" was for Labor only and did not include paintHowever, she refused to payTo avoid any further tension or confrontation we decided to just cover the cost of her paint and move onWhen the job began and our popcorn ceiling texture removal guys showed up: none of the furniture in any of the rooms had been moved or coveredAfter Clearing it with [redacted] and her husband: Our workers also proceeded to move and cover everything free of cost to [redacted] even though the preparation was also not included in the estimateAfter we completed the bathrooms, we also carried up a very heavy vanity up the stairs, because [redacted] told us that she didn’t have any one that could move it up there for herWe paid our guys take an extra hour and leave our other job sites just so that they could come and help move the vanityJust so it is clear, the above mentioned vanity was still a hard task for six big guys to carry up the stairs, it was no small task.These services were not included in our contract but we still did them because we try to make it a habit of going above and beyond for our customersFurthermore, during my last visit to her house about a month ago; when we were doing the last estimate, she gave me a full tour and expressed at how pleased she was with the final resultThis is why we were surprised to receive this complaint [redacted] finished off her letter by writing:“having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.com.” We did not offer [redacted] to do more work she requested an estimate from usAfter we gave [redacted] an estimate she then proceeded to tell us that she had another bid that was lower than oursWe let her know that we simply cannotreduce the price any furtherShe then proceeded to tell us that we had initially overcharged herWe reviewed all of her billing information and confirmed that we did not in fact over-bill her for any amountOnly when we did not reply to her demands for unwarranted compensation did she submit this complaintThe job was completed approximately a year ago and if there was really significant damage caused by us: No one would wait a year to report itThe fact that this complaint originated as retribution for not compensating the customer for a none-existent over-billing incident should speak for itselfI take no pleasure in having dealings like this with any customer, but in our whole nearly ten years of business as members of the Revdex.com we have never had a problem like this with any other customer Our record should speak for itselfJust in case that isn’t enough to protect us from these unsolicited complaints on our good name; I composed the rest of this letter to argue our pointIn the past and presently if there was ever a problem: we have always been quick to fix it This complaint is full of exaggerations, empty complaints and sometimes flat out liesWe maintain that this is nothing more than an attempt to get extra money out of our company [redacted] ***,President

I am rejecting this response because:In regards to the completion time and the corresponding paymentsI have record of payment for demolition at the end of December and the last payment at the end of January.That would be closer to a monthI do remember being disappointed that some the the workers didnt show up on certain scheduled daysI also remember Igor stating that such a large job should never have been scheduled for two weeks, as it would be almost impossibleRegardless, that is what sold the job and that is NOT what was delivered.In closing, I want to reiterate two things...first, I never wanted ANYTHING from this man and this comapny other than what was promisedI delayed filing a complaint with the Revdex.com originally because of Igor's promise to take care of me on a future deal A promise that was unfulfilledThe purpose of this rebuttal is simply so that others may read this thread, and seriously think long and hard about conducting business with APEXFurthermore, in response to the email that Igor sent me on the same day as his last reply here, I would like like to say, if he had done a better job responding to my numerous calls and text messages leading up to this complaint, I may have had no reason to write it in the first placeSecond, I will make sure that my recommendation for home improvement work will be SOMEONE OTHER THAN APEXAnd I will hold this experience up, for anyone that asks, as an example of what can go wrong when dealing with contractors.My business with this company is completeI refuse to let this drag on

I am rejecting this response because: for the gentleman to suggest that I am trying to exhort him and his company is slanderous He seems to forget that I showed him the damage done to my home when the job was finally completeThe job that took a month and a half longer than scheduledthat is not fictionWhat is fiction is that that my dogs did the damage At no time did any one of the workers come into contact with my pets inside or outside of my homeMy dogs spend the bulk of their time outdoors and two of them sleep in kennels when indoorsThe third is less than a foot tallSo it would be impossible for her to damage things in the area where workers would carry tools and fixtures(waist to shoulders)When I showed Igor the damage that had been done, I suggested to him that I was NOT happy and might send my story to the Revdex.comIt was at that point that he asked that he be given the opportunity to "make it right" by offering me a "great deal" on future work When we went into the original project, we understood full well the costs associatedWe DID NOT ask for any financial assistance from this companyThe only financial relief received from this man and this company was in the form of contract revisions due to the incompetency of the lead on this job And I can assure you that there was no request made for them to do ANY extra workI'm not sure that given the extended time it took to complete what was done, that asking for extra work, compensated or other wise would be smart on my part.So, naturally, having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.comBut I might not stop with the Revdex.com While I maintain that I am not attempting to extort this company, I also feel compelled to make sure that my friends and family don't experience the same apathy and unprofessionalism that my family went throughIn the future it would be wise for the heads of a company not put a rookie in charge of such a large project and then refuse to give him any significant help until they got a refusal to pay for an electrician that was never mentioned during the drawing of the contract After that Chile(the rookie) was relieved from the project and Igor took overby that time the project was already way off scheduleAND the electrician hired installed the incorrect electrical outletsAdmittedly, I purchased and submitted them for installation, but the electrician should have stuck to code and informed me of the errorit's HIS profession.How ever this turns out, I will have the rest of the work done by someone who can appreciate good business practices and treats their customers with respect

Due to the Holiday, and not being able to scan my attachments until back to work I'm unable to send this information until MondayI hope this responce will at least satisfy the days response I would appreciate if someone can contact me by phone I have some questions ###-###-#### Thank you [redacted]

To whom it may concern:The bulk of the rejection to our reply was no morethan a fabrication to slander our nameIn the following response wewill go over her last letter line by line in an effort to provide an accuratepicture of what actually transpired.We will attach paper work to counter the statement that [redacted] made when she wrote "The job that took a month and a half longer than scheduledthat is notfiction." From the start of demolition to the completion of the project ittook exactly two weeksWe have records of every payment made on this job by [redacted] as she paid by credit card.You will see in the attachments that:12/18/2013: $1,(Down Payment) Made on the datethat we had drafted up the rough draft of contract we agreed to plan for the job at hand.12/27/2013: $3,(Material Payments and Misc Prep) Payment was made before the beginning of the projectDate that the contract was signed ( [redacted] s handwriting.)01/06/2014: $3,START DEMOLITION/BEGINNING OF ACTUAL WORK AT HOUSE (Progress Payment) START OF JOB"Approximate commencement date" On Contract01/20/2014: $2,COMPLETION OF JOB, final payment.These Payment records disprove the claimthat [redacted] had made on this job taking “a month and a half.” The whole entiretyof our time at her house was exactly two weeksThe claim that we took a monthand a half longer than scheduled to complete the work is just as exaggerated andas the rest of the complaint.As to the issue of the dogs, while we weredoing the work they were outside, but it was obvious that they were indoordogsJust because they sleep in kennels does not mean that they do not roamthe house before or after we completed the jobOne of the dogs is small butone of the other two is a full height German Sheppard, having owned a GermanSheppard myself I can attest to their potential for damageA German Sheppardis more than capable of damaging furniture and stair railings on its ownI amconfident that our employees were not the cause of any damage to anything inthe house other than what we were scheduled to demolish.When [redacted] wrote that: “ We DID NOT ask for any financial assistancefrom this company And I can assure you that there was no request made forthem to do ANY extra work.” We can only assume that she had forgotten about the following events:The original Estimate for the job was around $16,(SECOND ATTACHMENT.) [redacted] asked us to work with her a little bit and reduce theprices so that this remodel would be more affordableWe came up with acontract for over twenty five percent off ($11,199.24.) The final amount paidfor the job was $10.757.91.The first day that the project started andwe asked [redacted] to provide us with the paint that she wanted us to use for herceilings, she refusedShe told us that as far as she was concerned the paintshould have been included in the estimateBefore the job began we told [redacted] that the line for "Texture and Paint: Living Room, Master Bath, Additionto Master Bathroom and Remove Popcorn Ceiling in Full House" was for Laboronly and did not include paintHowever, she refused to payTo avoid anyfurther tension or confrontation we decided to just cover the cost of her paintand move onWhen the job began and our popcorn ceiling texture removal guys showed up: none ofthe furniture in any of the rooms had been moved or coveredAfter Clearing itwith [redacted] and her husband: Our workers also proceeded to move and covereverything free of cost to [redacted] even though the preparation was also notincluded in the estimateAfter we completed the bathrooms, we also carried up a very heavy vanity up the stairs,because [redacted] told us that she didn’t have any one that could move it upthere for herWe paid our guys take an extra hour and leave our other jobsites just so that they could come and help move the vanityJust so it isclear, the above mentioned vanity was still a hard task for six big guys tocarry up the stairs, it was no small task.These services were not included in our contract but we still did them because we tryto make it a habit of going above and beyond for our customersFurthermore, during my last visit to her house about a month ago; when we weredoing the last estimate, she gave me a full tour and expressed at how pleasedshe was with the final resultThis is why we were surprised to receive this complaint [redacted] finished off her letter by writing:“having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.com.” We did not offer [redacted] to do more work she requested an estimatefrom usAfter we gave [redacted] an estimate she then proceeded to tell us thatshe had another bid that was lower than oursWe let her know that we simply cannotreduce the price any furtherShe then proceeded to tell us that we hadinitially overcharged herWe reviewed all of her billing information andconfirmed that we did not in fact over-bill her for any amountOnly when wedid not reply to her demands for unwarranted compensation did she submit thiscomplaintThe job was completed approximately a year ago and if there wasreally significant damage caused by us: No one would wait a year to report itThe fact that this complaint originated as retribution for not compensating the customer for a none-existent over-billing incident should speak for itself.I take no pleasure in having dealings like this with any customer, but in our whole nearly ten years of business as members of the Revdex.com we have never had a problem like this with any other customerOur record should speak for itselfJust in case thatisn’t enough to protect us from these unsolicited complaints on our good name;I composed the rest of this letter to argue our pointIn the past andpresently if there was ever a problem: we have always been quick to fix itThis complaint is full of exaggerations, empty complaints and sometimes flat out lies.We maintain that this is nothing more than an attempt to get extra money out of our company [redacted] ***,President

To whom it may concern, This complaint comes as a complete surprise to usAbout a month ago I was contacted by [redacted] ***e to give her an estimate on the fab***ation and installation of a few Vanity-TopsMy Earlier experience with the customer ended in a job that was completed and completely paid for without any major issuesWhen we completed work for [redacted] about one year ago she informed us that she would need more work on her house done in the futureShe gave me a call sometime around the beginning of November to obtain an estimate because I promised to give her a good deal on her next jobAfter I gave her the estimate she then proceeded to inform me that my quote was much higher than that of another quote she receivedAfter reviewing her counter offer I realized that if we were to give her the p***es she asked for then our business would be the one that financed over half the costs of the projectI told her that, as a licensed contractor, this was the best p***e that we could give, we would however be willing to provide her with the materials free of charge At the time of the measurement I also asked her if she was happy with the previously completed workAt which she answered that they were completely satisfied and the work looked greatAfter taking a tour of the house I saw that everything still looked nice even close to a year after completion According to the letter that she wrote you, her furniture was damaged and she wants to get re-compensated for said damagesHowever, [redacted] has three Indoor dogs that are given free reign over the house; One German Sheppard and two or three smaller dogsDuring the time of the work, all of her furniture was carefully covered and handled In my experience if there is any real damage or problems on a project, the customer does not wait a full year to report said damageDuring the course of our work we have always been accommodating and helpful at every turnWe did a lot of extra work that was not even on the contract and did not even bring up the issue of payment for any of the jobs except the ones that would cost us extra moneyHowever I am beginning to fear that she is starting to take our helpful nature to be one of weakness As a proud member of the Better Business Bureau we make it no secret that we have a good repute with this OrganizationShe used this fact to try to get us to do a job for well below our costs and when that did not turn out the way she had hoped she is now trying to push for damagesWe have the original contract and all of the subsequent payment information from the job we completedThe p***es we charged were fair and reviewed by our company and [redacted] at every turnShe went over the estimate a minimum of ten times and reviewed every charge line by line, if at the time of the job no extra charges were found we are sure that none were madeJust as an example of our accommodating nature: the original contract was signed for $11.199.24, attached is a copy of itA couple weeks after the contract was signed, midway through the job, she asked us to help her out a little bit financially, we gave her a break and the final amount she paid was $10,In addition to giving her a p***e break, throughout the entire project we completed many small tasks without additional charges We would like to address all of the alleged damages one by one “the sloppy paint job by the painters (had to touch up in all the rooms except bathrooms)” When we first started the project the customer had requested that we remove all texture from the ceilings and paint only the ceilingsWe covered everything up, removed the texture and applied the paint When the painter was finished we asked the customer if there was anything else that she would need from the painter or if there was anything we missedShe informed us that everything was fine “the chips in my furniture, and scratches and chips in stairwell, the damage done to my leather chair.” As to the damage in the furniture,, logic dictates that in a house full of dogs, one big dog and a few small dogs, minor scratches and blemishes are bound to show up on any of the furnishings, and/or stairwellsGiven that the house was older and lived in, the stairwell had minor scratches and chips before our work even beganWe never agreed to do any work on the actual stairwell itself, so we cannot be held responsible for the past or current state of the area If a customer has a horrible experience with a contractor that customer normally does not call the same contractor back to do more workThe fact that these damages only surfaced after we gave [redacted] a quote that she was not happy with leads us to believe that this entire complaint is unfounded and is an attempt to get money out of our company for a perceived offense As a company and a valued member of the Revdex.com we would not like to lose our reputation over the misguided anger of one person nearly a year after the work in question was completed We hope that this letter clarified the intentions of all parties involvedAs a company we have made a special effort to rectify any and all complaints and/or issues brought to us by any and all customersHowever we cannot be expected to give in to this unsolicited attack on our reputation as anything more than an attempt to get some extra money out of an anticipated easy target (a small business that is concerned about it's reputation and ratings.) Best Regards, [redacted] - President

To whom it may concern, This complaint comes as a complete surprise to us. About a month ago I was contacted by [redacted] to give her an estimate on the fabrication and installation of a few Vanity-Tops. My Earlier experience with the customer ended in a job that was completed and completely paid for without any major issues. When we completed work for [redacted] about one year ago she informed us that she would need more work on her house done in the future. She gave me a call sometime around the beginning of November to obtain an estimate because I promised to give her a good deal on her next job. After I gave her the estimate she then proceeded to inform me that my quote was much higher than that of another quote she received. After reviewing her counter offer I realized that if we were to give her the prices she asked for then our business would be the one that financed over half the costs of the project. I told her that, as a licensed contractor, this was the best price that we could give, we would however be willing to provide her with the materials free of charge. At the time of the measurement I also asked her if she was happy with the previously completed work. At which she answered that they were completely satisfied and the work looked great. After taking a tour of the house I saw that everything still looked nice even close to a year after completion. According to the letter that she wrote you, her furniture was damaged and she wants to get re-compensated for said damages. However, [redacted] has three Indoor dogs that are given free reign over the house; One German Sheppard and two or three smaller dogs. During the time of the work, all of her furniture was carefully covered and handled. In my experience if there is any real damage or problems on a project, the customer does not wait a full year to report said damage. During the course of our work we have always been accommodating and helpful at every turn. We did a lot of extra work that was not even on the contract and did not even bring up the issue of payment for any of the jobs except the ones that would cost us extra money. However I am beginning to fear that she is starting to take our helpful nature to be one of weakness. As a proud member of the RevDex.com we make it no secret that we have a good repute with this Organization. She used this fact to try to get us to do a job for well below our costs and when that did not turn out the way she had hoped she is now trying to push for damages. We have the original contract and all of the subsequent payment information from the job we completed. The prices we charged were fair and reviewed by our company and [redacted] at every turn. She went over the estimate a minimum of ten times and reviewed every charge line by line, if at the time of the job no extra charges were found we are sure that none were made. Just as an example of our accommodating nature: the original contract was signed for $11.199.24, attached is a copy of it. A couple weeks after the contract was signed, midway through the job, she asked us to help her out a little bit financially, we gave her a break and the final amount she paid was $10,757.91. In addition to giving her a price break, throughout the entire project we completed many small tasks without additional charges. We would like to address all of the alleged damages one by one. 1. “the sloppy paint job by the painters (had to touch up in all the rooms except bathrooms)” When we first started the project the customer had requested that we remove all texture from the ceilings and paint only the ceilings. We covered everything up, removed the texture and applied the paint. When the painter was finished we asked the customer if there was anything else that she would need from the painter or if there was anything we missed. She informed us that everything was fine. 2. “the chips in my furniture, and scratches and chips in stairwell, the damage done to my leather chair.” As to the damage in the furniture,, logic dictates that in a house full of dogs, one big dog and a few small dogs, minor scratches and blemishes are bound to show up on any of the furnishings, and/or stairwells. Given that the house was older and lived in, the stairwell had minor scratches and chips before our work even began. We never agreed to do any work on the actual stairwell itself, so we cannot be held responsible for the past or current state of the area. If a customer has a horrible experience with a contractor that customer normally does not call the same contractor back to do more work. The fact that these damages only surfaced after we gave [redacted] a quote that she was not happy with leads us to believe that this entire complaint is unfounded and is an attempt to get money out of our company for a perceived offense. As a company and a valued member of the RevDex.com we would not like to lose our reputation over the misguided anger of one person nearly a year after the work in question was completed. We hope that this letter clarified the intentions of all parties involved. As a company we have made a special effort to rectify any and all complaints and/or issues brought to us by any and all customers. However we cannot be expected to give in to this unsolicited attack on our reputation as anything more than an attempt to get some extra money out of an anticipated easy target (a small business that is concerned about it's reputation and ratings.) Best Regards, [redacted] - President

Great guys, great products, great work!

Due to the Holiday, and not being able to scan my attachments until back to work I'm unable to send this information until MondayI hope this responce will at least satisfy the days response I would appreciate if someone can contact me by phone I have some questions ###-###-####Thank you ***

I am rejecting this response because: for the gentleman to suggest that I am trying to exhort him and his company is slanderous He seems to forget that I showed him the damage done to my home when the job was finally completeThe job that took a month and a half longer than scheduledthat is not fictionWhat is fiction is that that my dogs did the damage At no time did any one of the workers come into contact with my pets inside or outside of my homeMy dogs spend the bulk of their time outdoors and two of them sleep in kennels when indoorsThe third is less than a foot tallSo it would be impossible for her to damage things in the area where workers would carry tools and fixtures(waist to shoulders). When I showed *** the damage that had been done, I suggested to him that I was NOT happy and might send my story to the Revdex.comIt was at that point that he asked that he be given the opportunity to "make it right" by offering me a "great deal" on future work. When we went into the original project, we understood full well the costs associatedWe DID NOT ask for any financial assistance from this companyThe only financial relief received from this man and this company was in the form of contract revisions due to the incompetency of the lead on this job And I can assure you that there was no request made for them to do ANY extra workI'm not sure that given the extended time it took to complete what was done, that asking for extra work, compensated or other wise would be smart on my part.So, naturally, having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.comBut I might not stop with the Revdex.com While I maintain that I am not attempting to extort this company, I also feel compelled to make sure that my friends and family don't experience the same apathy and unprofessionalism that my family went through. In the future it would be wise for the heads of a company not put a rookie in charge of such a large project and then refuse to give him any significant help until they got a refusal to pay for an electrician that was never mentioned during the drawing of the contract After that ***(the rookie) was relieved from the project and *** took overby that time the project was already way off scheduleAND the electrician hired installed the incorrect electrical outletsAdmittedly, I purchased and submitted them for installation, but the electrician should have stuck to code and informed me of the errorit's HIS profession.How ever this turns out, I will have the rest of the work done by someone who can appreciate good business practices and treats their customers with respect

We couldn't be happier with our beautiful kitchen counters Apex was so detail oriented and efficientWhen we need a new bathroom counter installed, we knew just who to call and had another great experience

They did a fantastic job on my bathroom vanity topThey took the measurement on a Friday and it was delivered complete by the next WednesdayI am beyond happy with the outcome of the jobThey took what I thought was going to be a difficult project and it was no challenge to them at allThe fit and finish is perfect and I could not be happier.Thank you so much

The amount requested is $112.13 for the cost of demolition of bar top and $1000.00 for damages.Total= $1,112.13

To whom it may concern:The bulk of the rejection to our reply was no more than a fabrication to slander our name. In the following response we will go over her last letter line by line in an effort to provide an accurate picture of what actually transpired.We will attach paper work to counter the statement that [redacted] made when she wrote  "The job that took a month and a half longer than scheduled. that is not fiction." From the start of demolition to the completion of the project it took exactly two weeks. We have records of every payment made on this job by [redacted] as she paid by credit card.You will see in the attachments that:12/18/2013: $1,000 (Down Payment) Made on the date that we had drafted up the rough draft of contract we agreed to plan for the job at hand.12/27/2013: $3,399.75 (Material Payments and Misc Prep) Payment was made before the beginning of the project. Date that the  contract was signed ([redacted]s handwriting.)01/06/2014: $3,399.75 START DEMOLITION/BEGINNING OF ACTUAL WORK AT HOUSE (Progress Payment) START OF JOB.  "Approximate commencement date" On Contract 01/20/2014: $2,958.41 COMPLETION OF JOB, final payment.These Payment records disprove the claim that [redacted] had made on this job taking “a month and a half.” The whole entirety of our time at her house was exactly two weeks. The claim that we took a month and a half longer than scheduled to complete the work is just as exaggerated and false as the rest of the complaint.As to the issue of the dogs, while we were doing the work they were outside, but it was obvious that they were indoor dogs. Just because they sleep in kennels does not mean that they do not roam the house before or after we completed the job. One of the dogs is small but one of the other two is a full height German Sheppard, having owned a German Sheppard myself I can attest to their potential for damage. A German Sheppard is more than capable of damaging furniture and stair railings on its own. I am confident that our employees were not the cause of any damage to anything in the house other than what we were scheduled to demolish.When [redacted] wrote that: “…We DID NOT ask for any financial assistance from this company. … … And I can assure you that there was no request made for them to do ANY extra work.” We can only assume that she had forgotten about the following events:The original Estimate for the job was around $16,000 (SECOND ATTACHMENT.)  [redacted] asked us to work with her a little bit and reduce the prices so that this remodel would be more affordable. We came up with a contract for over twenty five percent off ($11,199.24.) The final amount paid for the job was $10.757.91.The first day that the project started and we asked [redacted] to provide us with the paint that she wanted us to use for her ceilings, she refused. She told us that as far as she was concerned the paint should have been included in the estimate. Before the job began we told [redacted] that the line for "Texture and Paint: Living Room, Master Bath, Addition to Master Bathroom and Remove Popcorn Ceiling in Full House" was for Labor only and did not include paint. However, she refused to pay. To avoid any further tension or confrontation we decided to just cover the cost of her paint and move on. When the job began and our popcorn ceiling texture removal guys showed up: none of the furniture in any of the rooms had been moved or covered. After Clearing it with [redacted] and her husband: Our workers also proceeded to move and cover everything free of cost to [redacted] even though the preparation was also not included in the estimate. After we completed the bathrooms, we also carried up a very heavy vanity up the stairs, because [redacted] told us that she didn’t have any one that could move it up there for her. We paid our guys take an extra hour and leave our other job sites just so that they could come and help move the vanity. Just so it is clear, the above mentioned vanity was still a hard task for six big guys to carry up the stairs, it was no small task.These services were not included in our contract but we still did them because we try to make it a habit of going above and beyond for our customers. Furthermore, during my last visit to her house about a month ago; when we were doing the last estimate, she gave me a full tour and expressed at how pleased she was with the final result. This is why we were surprised to receive this complaint. [redacted] finished off her letter by writing:“having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.com.”  We did not offer [redacted] to do more work she requested an estimate from us. After we gave [redacted] an estimate she then proceeded to tell us that she had another bid that was lower than ours. We let her know that we simply cannotreduce the price any further. She then proceeded to tell us that we had initially overcharged her. We reviewed all of her billing information and confirmed that we did not in fact over-bill her for any amount. Only when we did not reply to her demands for unwarranted compensation did she submit this complaint. The job was completed approximately a year ago and if there was really significant damage caused by us: No one would wait a year to report it. The fact that this complaint originated as retribution for not compensating the customer for a  none-existent over-billing incident should speak for itself. I take no pleasure in having dealings like this with any customer,  but in our whole nearly ten years of business as members of the Revdex.com  we have never had a problem like this with any other customer.  Our record should speak for itself. Just in case that isn’t enough to protect us from these unsolicited complaints on our good name; I composed the rest of this letter to argue our point. In the past and presently if there was ever a problem: we have always been quick to fix it.  This complaint is full of exaggerations, empty complaints and sometimes flat out lies. We maintain that this is nothing more than an attempt to get extra money out of our company. [redacted],President.

I am rejecting this response because: for the gentleman to suggest that I am trying to exhort him and his company is slanderous.  He seems to forget that I showed him the damage done to my home when the job was finally complete. The job that took a month and a half longer than scheduled. that is not fiction. What is fiction is that  that my dogs did the damage.  At no time did any one of the workers come into contact with my pets inside or outside of my home. My dogs spend the bulk of their time outdoors and two of them sleep in kennels when indoors. The third is less than a foot tall. So it would be impossible for her to damage things in the area where workers would carry tools and fixtures(waist to shoulders). When I showed Igor the damage that had been done, I suggested to him that I was NOT happy and might send my story to the Revdex.com. It was at that point that he asked that he be given the opportunity to "make it right" by offering me a "great deal" on future work.  When we went into the original project, we understood full well the costs associated. We DID NOT ask for any financial assistance from this company. The only financial relief received from this man and this company  was in the form of contract revisions due to the incompetency of the lead on this job.  And I can assure you that there was no request made for them to do ANY extra work. I'm not sure that given the extended time it took to complete what was done, that asking for extra work, compensated or other wise would be smart on my part.So, naturally, having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.com. But I might not stop with the Revdex.com.  While I maintain that I am not attempting to extort this company, I also feel compelled to make sure that my friends and family don't experience the same apathy and unprofessionalism that my family went through. In the future it would be wise for the heads of a company not put a rookie in charge of such a large project and then refuse to give him any significant help until they got a refusal to pay for an electrician that was never mentioned during the drawing of the contract.  After that Chile(the rookie) was relieved from the project and Igor took over. by that time the project was already way off schedule. AND the electrician hired installed the incorrect electrical outlets. Admittedly, I purchased and submitted them for installation, but the electrician should have stuck to code and informed me of the error. it's HIS profession.How ever this turns out, I will have the rest of the work done by someone who can appreciate good business practices and treats their customers with respect.

I am rejecting this response because:In regards to the completion time and the corresponding payments. I have record of payment for demolition at the end of December and the last payment at the end of January.That would be closer to a month. I do remember being disappointed that some the the workers didnt show up on certain scheduled days. I also remember Igor stating that such a large job should never have been scheduled for two weeks, as it would be almost impossible. Regardless, that is what sold the job and that is NOT what was delivered.In closing, I want to reiterate two things...first, I never wanted ANYTHING from this man and this comapny other than what was promised. I delayed filing a complaint with the Revdex.com originally because of Igor's promise to take care of me on a future deal.  A promise that was unfulfilled. The purpose of this rebuttal is simply so that others may read this thread, and seriously think long and hard about conducting business with APEX. Furthermore, in response to the email that Igor sent me on the same day as his last reply here, I would like like to say, if he had done a better job responding to my numerous calls and text messages leading up to this complaint, I may have had no reason to write it in the first place. Second, I will make sure that my recommendation for home improvement work will be SOMEONE OTHER THAN APEX. And I will hold this experience up, for anyone that asks, as an example of what can go wrong when dealing with contractors.My business with this company is complete. I refuse to let this drag on.

To whom it may concern,
 
This complaint comes as a complete
surprise to us. About a month ago I was contacted by [redacted] to give her
an estimate on the fabrication and installation of a few Vanity-Tops. My
Earlier experience with the customer ended in a job that was completed and
completely paid for without any major issues. When we completed work for
[redacted] about one year ago she informed us that she would need more work on her
house done in the future. She gave me a call sometime around the beginning of November
to obtain an estimate because I promised to give her a good deal on her next
job. After I gave her the estimate she then proceeded to inform me that my
quote was much higher than that of another quote she received. After reviewing
her counter offer I realized that if we were to give her the prices she asked
for then our business would be the one that financed over half the costs of the
project. I told her that, as a licensed contractor, this was the best price
that we could give, we would however be willing to provide her with the
materials free of charge.
                At the
time of the measurement I also asked her if she was happy with the previously
completed work. At which she answered that they were completely satisfied and
the work looked great. After taking a tour of the house I saw that everything
still looked nice even close to a year after completion. 
According to the letter that she
wrote you, her furniture was damaged and she wants to get re-compensated for
said damages. However, [redacted] has three Indoor dogs that are given free reign
over the house; One German Sheppard and two or three smaller dogs. During the
time of the work, all of her furniture was carefully covered and handled.
In my experience if there is any
real damage or problems on a project, the customer does not wait a full year to
report said damage. During the course of our work we have always been
accommodating and helpful at every turn. We did a lot of extra work that was
not even on the contract and did not even bring up the issue of payment for any
of the jobs except the ones that would cost us extra money. However I am
beginning to fear that she is starting to take our helpful nature to be one of weakness.
As a proud member of the RevDex.com we make it no secret that we have a good repute with this
Organization. She used this fact to try to get us to do a job for well below
our costs and when that did not turn out the way she had hoped she is now
trying to push for damages. We have the original contract and all of the
subsequent payment information from the job we completed. The prices we charged
were fair and reviewed by our company and [redacted] at every turn. She went over
the estimate a minimum of ten times and reviewed every charge line by line, if
at the time of the job no extra charges were found we are sure that none were
made. Just as an example of our accommodating nature: the original contract was
signed for $11.199.24, attached is a copy of it. A couple weeks after the
contract was signed, midway through the job, she asked us to help her out a
little bit financially, we gave her a break and the final amount she paid was
$10,757.91. In addition to giving her a price break, throughout the entire
project we completed many small tasks without additional charges.
 
We would like to address all of the
alleged damages one by one.
1.      
“the sloppy paint job by the painters (had to
touch up in all the rooms except bathrooms)”
 
When we first started the project the customer had
requested that we remove all texture from the ceilings and paint only the
ceilings. We covered everything up, removed the texture and applied the paint.
When the painter was finished we asked the customer if there was anything else
that she would need from the painter or if there was anything we missed. She
informed us that everything was fine.
 
2.      
“the chips in my furniture, and scratches and
chips in stairwell, the damage done to my leather chair.”
 
As to the damage
in the furniture,, logic dictates that in a house full of dogs, one big dog and a few small dogs, minor scratches and blemishes are bound to show up on any of the
furnishings, and/or stairwells. Given that the house was older and lived in,
the stairwell had minor scratches and chips before our work even began. We
never agreed to do any work on the actual stairwell itself, so we cannot be
held responsible for the past or current state of the area.
 
If a customer has a horrible
experience with a contractor that customer normally does not call the same
contractor back to do more work. The fact that these damages only surfaced
after we gave [redacted] a quote that she was not happy with leads us to believe
that this entire complaint is unfounded and is an attempt to get money out of
our company for a perceived offense.
As a company and a valued member of
the Revdex.com we would not like to lose our reputation over the
misguided anger of one person nearly a year after the work in question was
completed.  We hope that this letter
clarified the intentions of all parties involved. As a company we have made a
special effort to rectify any and all complaints and/or issues brought to us by
any and all customers. However we cannot be expected to give in to this
unsolicited attack on our reputation as anything more than an attempt to get
some extra money out of an anticipated easy target (a small business that is concerned about it's reputation and ratings.)
Best Regards,
[redacted] - President

To whom it may concern,
 
This complaint comes as a complete
surprise to us. About a month ago I was contacted by [redacted]e to give her
an estimate on the fab[redacted]ation and installation of a few Vanity-Tops. My
Earlier experience with the customer ended in a job that was completed and
completely paid for without any major issues. When we completed work for
[redacted] about one year ago she informed us that she would need more work on her
house done in the future. She gave me a call sometime around the beginning of November
to obtain an estimate because I promised to give her a good deal on her next
job. After I gave her the estimate she then proceeded to inform me that my
quote was much higher than that of another quote she received. After reviewing
her counter offer I realized that if we were to give her the p[redacted]es she asked
for then our business would be the one that financed over half the costs of the
project. I told her that, as a licensed contractor, this was the best p[redacted]e
that we could give, we would however be willing to provide her with the
materials free of charge.
                At the
time of the measurement I also asked her if she was happy with the previously
completed work. At which she answered that they were completely satisfied and
the work looked great. After taking a tour of the house I saw that everything
still looked nice even close to a year after completion. 
According to the letter that she
wrote you, her furniture was damaged and she wants to get re-compensated for
said damages. However, [redacted] has three Indoor dogs that are given free reign
over the house; One German Sheppard and two or three smaller dogs. During the
time of the work, all of her furniture was carefully covered and handled.
In my experience if there is any
real damage or problems on a project, the customer does not wait a full year to
report said damage. During the course of our work we have always been
accommodating and helpful at every turn. We did a lot of extra work that was
not even on the contract and did not even bring up the issue of payment for any
of the jobs except the ones that would cost us extra money. However I am
beginning to fear that she is starting to take our helpful nature to be one of weakness.
As a proud member of the RevDex.com we make it no secret that we have a good repute with this
Organization. She used this fact to try to get us to do a job for well below
our costs and when that did not turn out the way she had hoped she is now
trying to push for damages. We have the original contract and all of the
subsequent payment information from the job we completed. The p[redacted]es we charged
were fair and reviewed by our company and [redacted] at every turn. She went over
the estimate a minimum of ten times and reviewed every charge line by line, if
at the time of the job no extra charges were found we are sure that none were
made. Just as an example of our accommodating nature: the original contract was
signed for $11.199.24, attached is a copy of it. A couple weeks after the
contract was signed, midway through the job, she asked us to help her out a
little bit financially, we gave her a break and the final amount she paid was
$10,757.91. In addition to giving her a p[redacted]e break, throughout the entire
project we completed many small tasks without additional charges.
 
We would like to address all of the
alleged damages one by one.
1.      
“the sloppy paint job by the painters (had to
touch up in all the rooms except bathrooms)”
 
When we first started the project the customer had
requested that we remove all texture from the ceilings and paint only the
ceilings. We covered everything up, removed the texture and applied the paint.
When the painter was finished we asked the customer if there was anything else
that she would need from the painter or if there was anything we missed. She
informed us that everything was fine.
 
2.      
“the chips in my furniture, and scratches and
chips in stairwell, the damage done to my leather chair.”
 
As to the damage
in the furniture,, logic dictates that in a house full of dogs, one big dog and a few small dogs, minor scratches and blemishes are bound to show up on any of the
furnishings, and/or stairwells. Given that the house was older and lived in,
the stairwell had minor scratches and chips before our work even began. We
never agreed to do any work on the actual stairwell itself, so we cannot be
held responsible for the past or current state of the area.
 
If a customer has a horrible
experience with a contractor that customer normally does not call the same
contractor back to do more work. The fact that these damages only surfaced
after we gave [redacted] a quote that she was not happy with leads us to believe
that this entire complaint is unfounded and is an attempt to get money out of
our company for a perceived offense.
As a company and a valued member of
the Revdex.com we would not like to lose our reputation over the
misguided anger of one person nearly a year after the work in question was
completed.  We hope that this letter
clarified the intentions of all parties involved. As a company we have made a
special effort to rectify any and all complaints and/or issues brought to us by
any and all customers. However we cannot be expected to give in to this
unsolicited attack on our reputation as anything more than an attempt to get
some extra money out of an anticipated easy target (a small business that is concerned about it's reputation and ratings.)
Best Regards,
[redacted] - President

Due to the Holiday, and not being able to scan my attachments until back to work I'm unable to send this information  until Monday. I hope this responce will at least satisfy the 5 days response.  I would appreciate if someone can contact me by phone I have some questions ###-###-####....

Thank you [redacted]

To whom it may concern:The bulk of the rejection to our reply was no morethan a fabrication to slander our name. In the following response wewill go over her last letter line by line in an effort to provide an accuratepicture of what actually transpired.We will attach paper work to counter the statement that [redacted] made when she wrote "The job that took a month and a half longer than scheduled. that is notfiction." From the start of demolition to the completion of the project ittook exactly two weeks. We have records of every payment made on this job by[redacted] as she paid by credit card.You will see in the attachments that:12/18/2013: $1,000 (Down Payment) Made on the datethat we had drafted up the rough draft of contract we agreed to plan for the job at hand.12/27/2013: $3,399.75 (Material Payments and Misc Prep) Payment was made before the beginning of the project. Date that the contract was signed ([redacted]s handwriting.)01/06/2014: $3,399.75 START DEMOLITION/BEGINNING OF ACTUAL WORK AT HOUSE (Progress Payment) START OF JOB. "Approximate commencement date" On Contract01/20/2014: $2,958.41 COMPLETION OF JOB, final payment.These Payment records disprove the claimthat [redacted] had made on this job taking “a month and a half.” The whole entiretyof our time at her house was exactly two weeks. The claim that we took a monthand a half longer than scheduled to complete the work is just as exaggerated andfalse as the rest of the complaint.As to the issue of the dogs, while we weredoing the work they were outside, but it was obvious that they were indoordogs. Just because they sleep in kennels does not mean that they do not roamthe house before or after we completed the job. One of the dogs is small butone of the other two is a full height German Sheppard, having owned a GermanSheppard myself I can attest to their potential for damage. A German Sheppardis more than capable of damaging furniture and stair railings on its own. I amconfident that our employees were not the cause of any damage to anything inthe house other than what we were scheduled to demolish.When [redacted] wrote that: “…We DID NOT ask for any financial assistancefrom this company. … … And I can assure you that there was no request made forthem to do ANY extra work.” We can only assume that she had forgotten about the following events:The original Estimate for the job was around $16,000 (SECOND ATTACHMENT.) [redacted] asked us to work with her a little bit and reduce theprices so that this remodel would be more affordable. We came up with acontract for over twenty five percent off ($11,199.24.) The final amount paidfor the job was $10.757.91.The first day that the project started andwe asked [redacted] to provide us with the paint that she wanted us to use for herceilings, she refused. She told us that as far as she was concerned the paintshould have been included in the estimate. Before the job began we told [redacted]that the line for "Texture and Paint: Living Room, Master Bath, Additionto Master Bathroom and Remove Popcorn Ceiling in Full House" was for Laboronly and did not include paint. However, she refused to pay. To avoid anyfurther tension or confrontation we decided to just cover the cost of her paintand move on. When the job began and our popcorn ceiling texture removal guys showed up: none ofthe furniture in any of the rooms had been moved or covered. After Clearing itwith [redacted] and her husband: Our workers also proceeded to move and covereverything free of cost to [redacted] even though the preparation was also notincluded in the estimate. After we completed the bathrooms, we also carried up a very heavy vanity up the stairs,because [redacted] told us that she didn’t have any one that could move it upthere for her. We paid our guys take an extra hour and leave our other jobsites just so that they could come and help move the vanity. Just so it isclear, the above mentioned vanity was still a hard task for six big guys tocarry up the stairs, it was no small task.These services were not included in our contract but we still did them because we tryto make it a habit of going above and beyond for our customers. Furthermore, during my last visit to her house about a month ago; when we weredoing the last estimate, she gave me a full tour and expressed at how pleasedshe was with the final result. This is why we were surprised to receive this complaint. [redacted] finished off her letter by writing:“having not been satified with the offer on the new work, I stuck to my original words and did indeed contact the Revdex.com.” We did not offer [redacted] to do more work she requested an estimatefrom us. After we gave [redacted] an estimate she then proceeded to tell us thatshe had another bid that was lower than ours. We let her know that we simply cannotreduce the price any further. She then proceeded to tell us that we hadinitially overcharged her. We reviewed all of her billing information andconfirmed that we did not in fact over-bill her for any amount. Only when wedid not reply to her demands for unwarranted compensation did she submit thiscomplaint. The job was completed approximately a year ago and if there wasreally significant damage caused by us: No one would wait a year to report it. The fact that this complaint originated as retribution for not compensating the customer for a none-existent over-billing incident should speak for itself.I take no pleasure in having dealings like this with any customer, but in our whole nearly ten years of business as members of the Revdex.com we have never had a problem like this with any other customer. Our record should speak for itself. Just in case thatisn’t enough to protect us from these unsolicited complaints on our good name;I composed the rest of this letter to argue our point. In the past andpresently if there was ever a problem: we have always been quick to fix it. This complaint is full of exaggerations, empty complaints and sometimes flat out lies.We maintain that this is nothing more than an attempt to get extra money out of our company. [redacted],President.