Apex Motors , LLC

Complaint: [redacted] I am rejecting this response because: We never indicated that there was frame damage as our reason for returning the vehicle We indicated that there was significant damage to the undercarriage and possible frame damage The dealership that checked the vehicle indicated it would cost over $for parts to fix the damage to the bottom of the vehicle (not including labor) and that the dealer that sold the vehicle would have been aware of the damage if they had been under the vehicle to perform an oil change As indicated in the emails we exchanged, the possible frame damage was not the deciding factor, but all of the UNDISCLOSED damage to the vehicle that the dealer was aware of before selling the vehicleThere were indications on the way home from the dealership (to Idaho) that there was a problem because the headlights were not acting right It is lucky we were able to make it home in the dark The car was not driven over the weekend because we were waiting for the title to arrive to register the vehicle The first time the vehicle was driven the car quit on the side of the freeway The first time!! The tests done on the car indicated that the alternator was bad You expect me to believe that the alternator went bad the first time it was driven and that the dealer was not aware there was a problem? That is quite a lucky coincidence for the dealershipWe immediately contacted the dealer and indicated that there was a problem with the vehicle and that after it was taken to the dealership we were made aware of all of the damage to the underside of the vehicle and that there could be frame damage The dealership did not dig into the car and take it a part to find out if the frame was damaged They did indicate there were no current leaks under the vehicle However, they did not address the oil leak in the upper portion of the engine that became evident after driving it homeThe dealer is correct, we could have taken it to another mechanic for evaluation if we would have wanted to make another trip to Utah for the vehicle However, we trusted his information stating that there were no issues with the car, that it was in excellent condition and that his mechanic had checked it out Patrick specifically said to us that he would not sell a car that had problems We have made every effort to try and resolve the issue, even offering to forgive the title and document fees, the repairs that we have already made (including a new alternator) for return of the vehicle and a refund Patrick and continued to stand by the ridiculous claim that he did not know there was damage underneath the vehicle because he had not personally been under the vehicle However, he acknowledged that his mechanic had been - the mechanic is his employee and I am sure told him of his findings.What it boils down to is that Patrick was aware of the damage and sold the vehicle under the pretense that it was in excellent condition and with no mechanic problems/damage, which is not the case Sincerely, [redacted]

All vehicles offered at Apex Motors go through the process of first finding the status of the title, to make sure that they are clean and clear, and second pulling Autocheck, to see what history the car has. All records for this vehicle were clean. We also, before advertising the vehicles, send them...

to an independent shop to get them inspected in order to obtain the safety/emission paperwork. All customers are free to also have a second opinion of their own by visiting a nearby mechanic shop. In this case, the customer stated that everything in the vehicle worked fine and they were happy with the purchase.     Specifically talking about this vehicle, the battery was replaced with a new one as part of a regular maintenance, same way we did with the brand new front brake rotors and brake pads, and synthetic oil change. They are used vehicles so we have no power to see when something is going to fail. Also, at first the customer stated the vehicle had frame damage, that is why they did not want to keep the car. We asked them to take it for an inspection at their local auto body shop, and after them taking the car to a Ford Dealership, they were told there was no frame damage, and no leaks, as written on the invoice.

Sorry for not being able to help you any further but we have explained everything that we needed to. We are also uncertain of anything that could have happened after the car left the dealership. Best regards.

Complaint: [redacted]
I am rejecting this response because:1.  We never indicated that there was frame damage as our reason for returning the vehicle.  We indicated that there was significant damage to the undercarriage and possible frame damage.  The dealership that checked the vehicle indicated it would cost over $1500 for parts to fix the damage to the bottom of the vehicle (not including labor) and that the dealer that sold the vehicle would have been aware of the damage if they had been under the vehicle to perform an oil change.  As indicated in the emails we exchanged, the possible frame damage was not the deciding factor, but all of the UNDISCLOSED damage to the vehicle that the dealer was aware of before selling the vehicle. 2. There were indications on the way home from the dealership (to Idaho) that there was a problem because the headlights were not acting right.  It is lucky we were able to make it home in the dark.  The car was not driven over the weekend because we were waiting for the title to arrive to register the vehicle.  The first time the vehicle was driven the car quit on the side of the freeway.  The first time!!  The tests done on the car indicated that the alternator was bad.  You expect me to believe that the alternator went bad the first time it was driven and that the dealer was not aware there was a problem?  That is quite a lucky coincidence for the dealership.3. We immediately contacted the dealer and indicated that there was a problem with the vehicle and that after it was taken to the dealership we were made aware of all of the damage to the underside of the vehicle and that there could be frame damage.  The dealership did not dig into the car and take it a part to find out if the frame was damaged.  They did indicate there were no current leaks under the vehicle.  However, they did not address the oil leak in the upper portion of the engine that became evident after driving it home. The dealer is correct, we could have taken it to another mechanic for evaluation if we would have wanted to make another trip to Utah for the vehicle.  However, we trusted his information stating that there were no issues with the car, that it was in excellent condition and that his mechanic had checked it out.  Patrick specifically said to us that he would not sell a car that had problems.  We have made every effort to try and resolve the issue, even offering to forgive the title and document fees, the repairs that we have already made (including a new alternator) for return of the vehicle and a refund.  Patrick and continued to stand by the ridiculous claim that he did not know there was damage underneath the vehicle because he had not personally been under the vehicle.  However, he acknowledged that his mechanic had been - the mechanic is his employee and I am sure told him of his findings.What it boils down to is that Patrick was aware of the damage and sold the vehicle under the pretense that it was in excellent condition and with no mechanic problems/damage, which is not the case.
Sincerely,
[redacted]