Apex Property Management Inc

Thank you for reaching out to us about your complaint and we appreciate the opportunity to respondWe understand your concern. Our posted application criteria does outline various criteria an applicant must meet in order to be approved. The information that was provided to the office
staff did indicate that if a qualified cosigner was received, they would be approved. However, there was information that was not disclosed to staffUpon running these applications, we learned that there were other issues listed on the reports that automatically disqualified the applicants. In this case, a cosigner could not be used to overcome this issueDue to privacy laws, we will not disclose those items hereEach applicant was sent a letter of adverse action after the denial that indicates what report we used to make our decision and provides an number to call to receive a free copy of the report The method of payment used by these applicants was one that we strictly use for cosigner payments, not applications, which is why the payment was in $increments (the cost of a cosigner application is $25). We apologize for any confusion there was and we are happy to refund any amount that was overchargedIn addition, we will refund any cost used for the cosigner application since in their case, a cosigner could not be used We will be refunding $for the cosigners plus the $over-payment, totaling $ Thank you for bringing this issue to our attention Tracy M*** Broker