Apex Property Management, Inc.

I am writing in response to the complaint initiated by
Mr. Josh [redacted]. After repeatedly declaring that he did not want to discuss the
dresser any further, and announcing that he did not want our money, Mr. [redacted] requested $200 via email which we conveyed to him by mail last week. I believe
that...

resolves this unfortunate situation.

I renting a location under Apex's managment for 2 years. I would have left after 1, however, renewing my contract occurred within 3 months of moving in, prior to winter. Once the cold started moving in, Apex repeatedly ignored our requests to turn on the heating system, even though the indoor temperature was dropping below the legal limit. We were provided with one space heater per bedroom, only after calling the emergency maintenance line. Once Apex finally did turn the central heating system on, the system was erratic, to which they also were unresponsive to our maintenance requests. This occurred several times throughout the winter. The happened the 2nd winter I lived there as well, and for the current tenants.
Upon moving in, the unit was not thoroughly cleaned, as windows had collected rotting leaves, and in one case an entire birds nest, complete with multiple dead baby birds.
On another occasion, the shared washer and drier broke, to which we submitted several maintenance requests, both via their website and via phone calls to the main office. They referred us to use the laundry system across the street in another property they manage, even though our lease agreement explicitly stated the laundry units would be included at the rented property.
On a further occasion, there was some backup problem in the water pipes connected to the all units' kitchens. It took Apex 6 days to respond to our repeated maintenance requests. When they finally did fix the problem, which took another 2 days, the maintenance technicians left the various kitchen drawers filled with water backed up from the sink. We were left without a kitchen for more than a week during this experience.
The last egregious error, among multiple other minor ones, was when upon moving out, Apex was incapable of retrieving lease contracts from their document history, as well as updating the new ones. One tenant who moved out two years ago is still named on the lease. Apex has yet to provide me with a confirmation that my name is no longer on the contract. Furthermore, it took more than a month for those of us leaving the apartment to receive our deposits.

This company is horrible! They are extremely rude and not prompt about responding to issues. Their maintenance staff is very sloppy. I rent a full house and they cleaned our gutters with a leaf blower! Ridiculous- they left our freshly mowed yard a complete mess and our back porch was covered with dirt. A ball bearing came loose in the garbage disposal and they tried telling me it was a bb- we do not and have never owned a bb gun- what an it...they also sent me a bill for that. Then, our refrigerator broke and after 4, yes 4 calls, all they could tell us was that they would call back to schedule something, even though all of our food was spoiling. If I didn't love the house I've been renting for 4 years, I would run from these people!

My experience with Apex has been dismal.
When we first went in to sign the sublet, many of the details of the lease were wrong. For example, the rental address was incorrect, the "strike one" option on the lease (where you have to choose one or another option like pets are/aren't allowed) had not been struck, so we had to do it, the pet rent was incorrect. We were also charged $30 for pet rent because the previous lease holders had a dog. We had a cat. We asked if it should be lower for a cat and were told "it doesn't matter, if we lower pet rent we'll just raise regular rent". This implied that pet rent was included in the rent total we were shown. We'll get to that later. There was a clear lack of attention to detail on the lease.
On that day, we also filled out a paper specifying that the MGE bill should be assigned under my spouse's name. Apex assured us that they would handle the switch-over. 1.5 month in I get a threatening letter from Apex saying that they have put the utilities into my name (not my spouse's), I owe them for the utilities that they had to pay for that month and a half, and a threat of fines if any more utilities were charged to them. As if I was the one who forgot to switch them over.
Over the course of the rental, I called on at least four occasions to get our property added to online rent payment. Each time I was told either "they didn't know how" or that the guy in charge did it once a month and it would be up next month. It was never added.
Fast-forward to leaving 8 months later...
We got our security deposit back -$200. I asked why, and Apex said it was due to unpaid utilities on the account, which had been accruing. I was never notified of these, they just silently built up in my account. Now, Apex claims they are for the water/sewer bill. But I had been diligently adding $35 a month onto my rent to cover that. Now they are claiming that the pet fee wasn't included in the original rent (despite implying it earlier by saying they'd raise rent to compensate for lower pet rent), so either way they owe us nothing. There was also a $70 cleaning fee. They were unable to produce receipts for the cleaning. I did get an invoice, but that is not the same since it was generated by Apex, not the people providing the service (assuming they outsource their cleaning).
This does not even go into detail about the non-returned calls and the demeaning, sarcastic, and angry emails.
Watch the details with this one.