Although K&J specializes in tree removal and pruning work, unfortunately it is difficult to determine exactly how much brush will grow in an area in any period of time. K&J acted as quickly as possible to work with the property owners to answer questions and clarify concerns regarding the scope of work and offered possible resolution by way of completing the project in the fall or winter months.K&J can arrange to complete additional repairs that may be required, however we ask that the customer provide a bit more detail with regard to the lawn repairs requested so we may follow up accordingly.
On May 19, 2015, K&J provided a proposal to the customer for land clearing work based upon current existing conditions. On June 2nd when the crew attempted to begin the project, the brush and trees showed signs of substantial additional growth and were in full bloom, thus increasing...
the labor and materials required to complete the project. In response to these concerns, the owner of the company arranged a meeting with the customer to review the project the afternoon of June 2nd. At this time the customer was advised that due to the growth of the brush and trees, completion of the project in the spring/summer months would cost more than originally quoted. K&J suggested that the homeowner wait until the winter time when the leaves have fallen from the trees as the original price can be honored at that time. The customer also requested repair of the driveway as a depression was caused by an outrigger on one of the trucks. This repair was completed as agreed the week of July 6, 2015.
K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractors. It is our understanding that the lawn repair work has already been completed, however, if the customer has additional...
concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly. Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction.
Complaint: [redacted]
I am rejecting this response because: As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring. Maybe adding a disclaimer of some sort. during the 14 days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $3400 to $6000. i can understand an additional 10-15%. not 83%. and as for my driveway while you did repair the main damage. you missed the other depressions your truck had left and the 1 foot by 6 foot holes from the tires and i understand that your agreement says your not responsible for that type of damage. since the agreement was never honored I would like my property back to where it was before you arrived. and if you would of called to schedule I would of shown it to you.. please call me if you are going to come repair the rest of the driveway and grass area that was ruined.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If someone was at my place of residence to fix the fence, they did not make their presence known to me.
Sincerely,
[redacted]
As of the date of this response, the chimney cap and the backflow device are both replaced. The customer has elected to have his irrigation contractor make repairs to impacted sprinkler heads and will forward the bill for this service upon completion.To that end, it is our understanding that the issue will be resolved and closed upon completion of the sprinkler head repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Although K&J specializes in tree removal and pruning work, unfortunately it is difficult to determine exactly how much brush will grow in an area in any period of time. K&J acted as quickly as possible to work with the property owners to answer questions and clarify concerns regarding the scope of work and offered possible resolution by way of completing the project in the fall or winter months.K&J can arrange to complete additional repairs that may be required, however we ask that the customer provide a bit more detail with regard to the lawn repairs requested so we may follow up accordingly.
On May 19, 2015, K&J provided a proposal to the customer for land clearing work based upon current existing conditions. On June 2nd when the crew attempted to begin the project, the brush and trees showed signs of substantial additional growth and were in full bloom, thus increasing...
the labor and materials required to complete the project. In response to these concerns, the owner of the company arranged a meeting with the customer to review the project the afternoon of June 2nd. At this time the customer was advised that due to the growth of the brush and trees, completion of the project in the spring/summer months would cost more than originally quoted. K&J suggested that the homeowner wait until the winter time when the leaves have fallen from the trees as the original price can be honored at that time. The customer also requested repair of the driveway as a depression was caused by an outrigger on one of the trucks. This repair was completed as agreed the week of July 6, 2015.
K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractors. It is our understanding that the lawn repair work has already been completed, however, if the customer has additional...
concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly. Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction.
Complaint: [redacted]
I am rejecting this response because: As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring. Maybe adding a disclaimer of some sort. during the 14 days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $3400 to $6000. i can understand an additional 10-15%. not 83%. and as for my driveway while you did repair the main damage. you missed the other depressions your truck had left and the 1 foot by 6 foot holes from the tires and i understand that your agreement says your not responsible for that type of damage. since the agreement was never honored I would like my property back to where it was before you arrived. and if you would of called to schedule I would of shown it to you.. please call me if you are going to come repair the rest of the driveway and grass area that was ruined.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: If someone was at my place of residence to fix the fence, they did not make their presence known to me.
Sincerely,
[redacted]
As of the date of this response, the chimney cap and the backflow device are both replaced. The customer has elected to have his irrigation contractor make repairs to impacted sprinkler heads and will forward the bill for this service upon completion.To that end, it is our understanding that the issue will be resolved and closed upon completion of the sprinkler head repair.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]