Apex Tree Industries

Review: Business damaged shutter on house when cutting/trimming tree. He said he would replace the damaged shutter. It has been more than 6 months and I keep getting the run around and one excuse after another. I am a senior (>80) and feel like he's taking advantage of me.Desired Settlement: Replace the damaged shutter without further delay.

Business

Response:

Shutters were ordered from [redacted] on 7/24. They will be delivered to the [redacted] in 7 to 10 days. I will call the Revdex.com and set up a time convenient with you that I can come out and install them.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I received your letter dated July 25, 2014 in regards to the set of shutters Apex Tree Service ( John) told you he ordered from [redacted] on July 24, 2014.

Please advise John that I am requesting a copy of this order dated July 24, 2014 be sent to you so you can forward it to me. In order to resolve this issue of the shutters, John needs to send them to my home, at his expense. It is in the best interest of both parties concerned that he not return to my property. I have someone else who will gladly install the shutters for me in a timely fashion.

Thank you for your consideration in this matter and I look forward to a quick resolution to this problem.

Regards,

Business

Response:

Reference consumer complaint. This situation with customer attempt was made several times to handle this matter in a professional courteous manner. 1) only one shutter was damaged. 2). Shutter was 30 years old . and replacement was impossible to locate in stock. 3).Customer notified me that cost of shutters would be 37$. My employee was sent to customers home with 37$ cash at which time customer became hostile threatened my employee and threw money in his face on the floor. 4). Customer has changed mind several times on how they wanted this handled. They wanted money for shutter which I offered. They wanted additional money to install shutter. Which I deemed as attempt to extort money as to only take a screw driver and 10min to install shutter. Then they wanted me to come put shutters up. Now most recently they don't want me to hang shutters. I have exhausted myself trying to make these folks happen over a 30yr old shutter that had a limb put a small hole in it the size of a quarter. While Apex Tree Service prides itself on the fact that we have never had a Revdex.com complaint and while we wish to make all customers happy, we understand that is not always possible. There is no such thing as a perfect business. And if you are in business long enough some one will be dissatisfied. We as a business feel that there is a certain level of integrity to be met with complaints and a resolution of such. However when the customer becomes a hinderance to the resolution what more can be done. When they start treating my employees and become hostile what more can be done.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We still have not heard from John, we consider this unresolved.

Regards,