Apex TV & Appliance Repair

September 26, Customer brought [redacted] carpet cleaner in for service complaining of poor cleaning performanceWe disassembled and cleaned the machine of dirt and debrisMachine was tested and worked fineCustomer picked unit up and paid the modest cost of a general cleaning and maintenance of $plus tax.Customer had come back to the shop several days later and stated that the machine stopped working againWe rechecked the machine at no charge and found, once again, it was clogged with dirt and debrisThis time, however, the spray pump was damaged and needed to be replacedWe gave the customer an estimate to replace the pump, and the customer became nasty to my staff and threatened to escalate the situationWe informed her that a part in the machine now needed to be replaced that wasn't needed priorShe then blamed us for "breaking” it.Our warranty is clearly stated on our receiptsWe do not "guarantee" cleanings or parts we never replacedWe would have been happy to repair her machine for simply the cost of the additional part had she acted in a more orderly and respectable manner.A refund is not in order, as she paid for a cleaning - not a repairWe would also not be interested in any further business dealings with this customerMatt S Service Manager

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Apex TV & Appliance Repair
LLC regarding complaint ID ***
I really don't expect them to reply. And I will not be contacting an attorney. I'm an old lady, retired, with a limited income and I'm about to lose half of my pension, and my home of years. So, no, I can't afford an attorney.Apex TV operates out of *** *** *** *** ***, PA. The sign on the building says *** *** ***. So, they are also know by that name. When I did a on-line search for Apex, *** *** *** came up under www.***.comOn that listing, they list "Certification and Affiliations" as Revdex.com and Member Revdex.com, ***I'm beginning to think this place isn't really an appliance repair shop but something else.
Thank you for trying*** ***

This company was contracted to fix my SAMSUNG over-the-range microwave and a tech visited my home to diagnose/fix the problem seven days after being contacted. He could not independently diagnose the problem and was in contact with his team over the phone getting coached to verify the problem. He finally told me that they need to replace a part and would order it to be fixed in a week for $259.65(of which I paid an advance of $100.00) . They informed me that the part was on "back order" when I called after 2 weeks. Once the part came in they called and set up an appointment to collect the microwave to fix at their facility, as they said there was a possible fire hazard. 20 days later they have yet to return with my microwave and there has been no communication from them. Please note that the whole affair started on 6/16/16 and I am still without my microwave till today (8/9/16).
The purpose of this complaint is to make users aware of the service standards of this company. A resolution is not expected.

September 26, 2014
Customer brought [redacted] carpet cleaner in for service complaining of poor cleaning performance. We disassembled and cleaned the machine of dirt and debris. Machine was tested and worked fine. Customer picked unit up and paid the modest cost of a general cleaning and maintenance of $71.00 plus tax.Customer had come back to the shop several days later and stated that the machine stopped working again. We rechecked the machine at no charge and found, once again, it was clogged with dirt and debris. This time, however, the spray pump was damaged and needed to be replaced. We gave the customer an estimate to replace the pump, and the customer became nasty to my staff and threatened to escalate the situation. We informed her that a part in the machine now needed to be replaced that wasn't needed prior. She then blamed us for "breaking” it.Our warranty is clearly stated on our receipts. We do not "guarantee" cleanings or parts we never replaced. We would have been happy to repair her machine for simply the cost of the additional part had she acted in a more orderly and respectable manner.A refund is not in order, as she paid for a cleaning - not a repair. We would also not be interested in any further business dealings with this customer.
Matt S
Service Manager

Review: On 5/27/14 I took my [redacted] Carpet Cleaner to their shop for repair. A piece of carpet fiber was blocking water flow to the left side of the nozzle. I paid upfront $50 bench fee. 6/6/14 I got a call saying machine is fixed and it works because they cleaned some carpet including a car mat from a delivery van that was "really grungy" because it had never been cleaned in over two years. I picked up the machine and paid another $25.The machine was filthy. The water tank was dirty; the water nozzle was dirty and had black grease on either side. And, the machine would not pump water at all. I returned the machine to their shop on 6/9. I periodically called and was told the water pump was burned out and they were trying to find one. I finally picked up the machine on 7/23 and asked for a refund of $75 because the machine was in worse shape and now needed a major repair. I was told by a young man "standing in my face" that only the owner, David N[redacted], could return money. Well, I've been waiting for a check or call from David N[redacted] for over a month. I've called several times and he has not returned my calls and is never available. They destroyed my machine which was less than two years.Desired Settlement: I want, at the very least, my $75.00 back. Ideally, they should pay to have the machine repaired at a real appliance repair shop.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Apex TV & Appliance Repair LLC regarding complaint ID [redacted].

I really don't expect them to reply. And I will not be contacting an attorney. I'm an old lady, retired, with a limited income and I'm about to lose half of my pension, and my home of 40 years. So, no, I can't afford an attorney.Apex TV operates out of [redacted], PA. The sign on the building says [redacted]. So, they are also know by that name. When I did a on-line search for Apex, [redacted] came up under www.[redacted].com.On that listing, they list "Certification and Affiliations" as Revdex.com and Member Revdex.com, [redacted].I'm beginning to think this place isn't really an appliance repair shop but something else. Thank you for trying.[redacted]

Business

Response:

September 26, 2014Customer brought [redacted] carpet cleaner in for service complaining of poor cleaning performance. We disassembled and cleaned the machine of dirt and debris. Machine was tested and worked fine. Customer picked unit up and paid the modest cost of a general cleaning and maintenance of $71.00 plus tax.Customer had come back to the shop several days later and stated that the machine stopped working again. We rechecked the machine at no charge and found, once again, it was clogged with dirt and debris. This time, however, the spray pump was damaged and needed to be replaced. We gave the customer an estimate to replace the pump, and the customer became nasty to my staff and threatened to escalate the situation. We informed her that a part in the machine now needed to be replaced that wasn't needed prior. She then blamed us for "breaking” it.Our warranty is clearly stated on our receipts. We do not "guarantee" cleanings or parts we never replaced. We would have been happy to repair her machine for simply the cost of the additional part had she acted in a more orderly and respectable manner.A refund is not in order, as she paid for a cleaning - not a repair. We would also not be interested in any further business dealings with this customer.Matt SService Manager