Apex Van Lines, Inc

Initial Business Response /* (1000, 5, 2015/09/15) */
This letter is in response to Case # XXXXXXXXThe client was charged for the amount of
materials, services, and space used to complete their moving needs from Illinois to ArizonaPer
contract we have up to business days to deliver
the items after we've received 70% of the
paymentThe client's moving cost went up less than $We are unable to confirm the
status of their claimed damages as the client in question has yet to file a claim with our third
party claims departmentThis information about how to file a claim and what liability is included
with the move is, and always was, on the original contract Nina provided the customer with via
E-mailWe have to file all claims for loss or damage with our third party claims department,
Claims Service International or CSI for shortWe have provided the client with contact
information for our claims adjustersJust in case the client did not receive that information they
need to contact CSI by phone at XXX-XXX-XXXX, fax at XXX-XXX-XXXX, or by mail at PO BOX
Port StLucie, FL
If any additional information is needed please don't hesitate to contact us

Initial Business Response /* (1000, 5, 2015/09/15) */
This letter is in response to Case # XXXXXXXXThe client was charged for the amount of
materials, services, and space used to complete their moving needs from Illinois to ArizonaPer
contract we have up to business days to deliver
the items after we've received 70% of the
paymentThe client's moving cost went up less than $We are unable to confirm the
status of their claimed damages as the client in question has yet to file a claim with our third
party claims departmentThis information about how to file a claim and what liability is included
with the move is, and always was, on the original contract Nina provided the customer with via
E-mailWe have to file all claims for loss or damage with our third party claims department,
Claims Service International or CSI for shortWe have provided the client with contact
information for our claims adjustersJust in case the client did not receive that information they
need to contact CSI by phone at XXX-XXX-XXXX, fax at XXX-XXX-XXXX, or by mail at PO BOX
Port StLucie, FL
If any additional information is needed please don't hesitate to contact us