Apex Wood Floors

Apex Wood Floors made a verbal commitment to return to my home after the buff & coat, but never returned to complete the job. Job is incomplete.
I called Apex Wood Floors after reading a positive review online. After a visit to my home, the owner quoted $1800 to complete the job. His mother fell ill, which interrupted his ability to do the work. With only a few days before my move, I agreed to an alternate plan. The owner said he and a friend of his would complete the job together to get it done faster. A job that he originally said would take 2 days took only 6 hours. I thought that was suspicious. The owner then told me that he would return to install a wood reducer, fill a couple holes that pre-existed in the floor, and correct a gap that existed between the a/c and hallway. He said that he and his friend were sanding and staining the wood floor reducer he promised to install. All I had to do was wait. I waited 2 weeks. Each time I called the owner, I got the runaround. "Let me call my partner." "Let me get back to you." I text with him today, October 9, and he made it clear that he was not returning. He continued to direct me to the generic contract, which states that reducers are an extra cost. He promised verbally to do the work. He outsourced the work to someone else who I did not approve, but he guaranteed. His employee did not fill the holes or do the other work the owner promised. I feel it is the owner's responsibility to guarantee the work of those he commissions. I paid in full the day I saw the job complete, which he completed in 6 hours, not 2 days. Unfortunatrly, the job was not complete, and I did not discover this because I could not walk on the floor for 48 hours after it was sealed. He got his money, and I got an incomplete job.