APEXteriors

Initial Business Response /* (1000, 14, 2015/07/07) */
Contact Name and Title:***
Contact Phone:***
Contact Email: ***@gmail.com
Apex met with Mr*** on X-to go over pending issuesRepairs will be made next weekAll warranty information is
provided once a homeowner is paid in fullMr*** was upgraded to a Platinum Warranty with*** This warranty will be registered and he will recieve a packet directly from***once he is paid in fullI will update this particular complaint once repairs are completed

Initial Business Response /* (1000, 10, 2015/01/21) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
Apex has a lengthy background of great customer service and craftsmanshipWe are *** areas leader in insurance
restorationIn prospective we do roughly 1,500-2,insurance claims per yearThat's a large volume and a lot of happy customers! Of course we have had a few bad complaints over the years and they have all been resolvedApex is huge on going the extra mile to make a customer happyThe lack of communication between our field supervisor and yourself is not a practice of oursWe apologize about the inconvenience of the siding installationWith this being said I can assure you that your job was done to a satisfactory level and you now have a warranty on our workYour file is paid in full and you do not owe Apex more moneyAs far as dealing with women or men, we have respect for both and have performed work under numerous contracts for all genders and raceFor the record a lien is filed when a job reaches so many days old without paymentOnce the final payment has been received, we then remove the lienThis is a standard practice followed by our company and most other contractorsThere is a reason why we have A+ rating here on the Revdex.com and you see our signs all over town

Tell us why here...I have spoken to the homeowner and all is resolvedHis warranty was registered on 8/6/and he received confirmation the same dayIt did not get forgotten or ignoredIt was just a matter of us getting caught up on registering

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **