APG and Associates

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I find it concerning that given the substantial voicemail's sent outlining our dealings with APG that they refuse to change their business practices Regards, [redacted] ***

Business has responded to complaint but requested that response not be published

Business responded to complaint but has requested that response not be published

The business has responded but has requested response not be published

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never sent any letter to me as validation of the debt, as I said before I was refused and was told people only use that as a stall tacticAnd as of recent I received a phone call from a [redacted] which is apparently a debt collector and then told me they would only send validation of the debt once I give them access to my bank account and set up auto payment arrangementsWhat's strange though is they supposedly had the debt before APG and was the ones who passed it off to APG so how did it go in reverse and go back to them, and too in their letter it was given back to the original creditor which isn't trueI do not know who or what to pay and I will give no one access to my accounts by way of auto payIf anyone wants to get paid as I've said time and again send me a letter which by the way once you do I have all the info I need to file a suit due to the incompetence you companies operate with and lies so by all means I've been advised to accept any papers you send me so as to take you to court for breaking the fair debt collections act time and time again Regards, [redacted]

3-23-16Dear [redacted] ,This is a response to the letter your office sent to Loop Emergency Physicians regarding the visit at [redacted] on June 12, I understand from reading the complaint that [redacted] is concerned regarding the coding on the referenced account.Our records reflect [redacted] was treated in the emergency department by our physician's groupShe is being billed an Emergency Evaluation and Management Level (***) for services rendered by DrC***On October 14th, 2015, due to [redacted] concerns, our Registered Health Information Technician reviewed the referenced accountIt was determined that the referenced account is coded appropriately based on the treatment and diagnosis providedA detailed explanation of our review was mailed to the patient on December 1, 2015.I do apologize for the patient’s dissatisfaction with our officeI understand that she feels the coding may be inaccurateI am hopeful that the detailed explanation that we previously provided [redacted] has eliminated any confusionAdditionally, [redacted] may obtain a copy of her medical record by contacting [redacted] at ###-###-####.Should you have any questions or concerns please feel free to call me at ###-###-####.Very Truly Yours,Paul Y.Patient Service Supervisor

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Please check the record for this company, many complaints about the way they "conduct" business and about their ethicsIt is illegal to make threats! maybe I should get an attorney involved Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I am waiting for a call back from Danielle M [redacted] . I need to understand what a level 3 with moderate risk complexity means and how a level 3 differs from level 2. Can they provide me with examples of level 3 complexity? My son left with a band-aid on his toe which in my experience band-aids are very low complexity. Also, the letter I received did not address my concerns about my son's injury being mishandled. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Please post my claim on your websiteThis way others are informed that this company is no goodThis company told me they do not have to go by the FDCPA LawsAs you can see from other claims on your site, it has happened before and needs to stop.Regards,
*** ***

4/13/16Dear *** ***, This is a response to the letter your office sent to Loop Emergency Physicians regarding the visit at *** *** *** *** on August 09, *** *** was treated in the emergency department by our physicians groupHe is being billed an Emergency
Evaluation and Management for services rendered by DrS***I understand from reading the complaint that *** *** is concerned regarding the service received by our physician group and that the bill should have been settled with the insurance carrier.Our records indicate the insurance carrier, *** *** ***, was billed on August 26th, According to our record Health choice of Arizona is the sole insurance carrier of *** ***The claim was denied by the insurance carrier due to coordination of benefits-“resubmit with the primary EOB.” Our records indicate that multiple statements were mailed to *** ***Unfortunately, on March 17th, 2016, the referenced account was sent to the collection agency *** *** ***.On March 22nd, 2015, according to our record, *** *** contacted our office informing us that the insurance has updated COB in their systemAdditionally on March 22nd, 2015, our office has sent notification to *** *** *** to close the account and remove any negative credit reporting (if applicable.) The account is currently being handled by our officeOn March 23rd, a clam was resent to the insurance carrier.*** ***s concern regarding our doctors bedside manners to the Medical DirectorI understand that emergency room visits are often unexpected and we strive to ensure our patients have a great experience I apologize for the patient’s dissatisfaction with our officeI am hopeful that removing collections and rebilling the insurance carrier resolves some concerns of *** ***The referenced account is currently on hold pending a response from the insurance carrier.Should you have any questions or concerns please feel free to call me at ###-###-####.Very Truly Yours, Paul YPatient Service Supervisor

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have resolved this account with Ms***Her account has been satisfied and reported as closedPlease let me know if I can be of any further assistanceSincerely, CG

The business did respond to the complaint but has requested the response not be published

Re: *** ***, ***, DOS 8-20- Complaint ID- *** Dear *** ***, This is a response to the letter your office sent to Loop Emergency Physicians regarding the visit at *** ***
*** *** on August 20, I understand from reading the complaint that *** *** is concerned with the services provided and is requesting an explanation of charges and an itemized billing statement Our office has completed a detailed review of the concerns outlined in the referenced complaint. ***’s medical record was reviewed to verify the accuracy of our chargesBased on his presentation a level (***) is accurate according to the moderate risk complexity medical decision making and the coding and billing guidelines. A detailed letter explaining the review and specific medical evaluation/treatment details, has been mailed to *** ***. Additionally, an itemized statement was included in the correspondence. Our office has received correspondence from the insurance carrier, *** *** ***, indicating that the balance of $was applied towards the patient deductible. Unfortunately, we are unable to discount this amount. Our office does offer payment arrangements and have included instructions to establish a payment plan in the aforementioned letter. I apologize for the concerns expressed by *** ***. I have placed the account on hold for sixty days to provide adequate time to review our detailed explanation of charges. Should you have any questions or concerns please feel free to call me at ###-###-####. Very Truly Yours, Paul Y*** Patient Service Supervisor

3-23-16Dear [redacted],This is a response to the letter your office sent to Loop 101 Emergency Physicians regarding the visit at [redacted] on June 12, 2015. I understand from reading the complaint that [redacted] is concerned regarding the coding on the referenced...

account.Our records reflect [redacted] was treated in the emergency department by our physician's group. She is being billed an Emergency Evaluation and Management Level 5 ([redacted]) for services rendered by Dr. C[redacted]. On October 14th, 2015, due to [redacted] concerns, our Registered Health Information Technician reviewed the referenced account. It was determined that the referenced account is coded appropriately based on the treatment and diagnosis provided. A detailed explanation of our review was mailed to the patient on December 1, 2015.I do apologize for the patient’s dissatisfaction with our office. I understand that she feels the coding may be inaccurate. I am hopeful that the detailed explanation that we previously provided [redacted] has eliminated any confusion. Additionally, [redacted] may obtain a copy of her medical record by contacting [redacted] at ###-###-####.Should you have any questions or concerns please feel free to call me at ###-###-####.Very Truly Yours,Paul Y.Patient Service Supervisor

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I am waiting for a call back from Danielle M[redacted]. I need to understand what a level 3 with moderate risk complexity means and how a level 3 differs from level 2. Can they provide me with examples of level 3 complexity? My son left with a band-aid on his toe which in my experience band-aids are very low complexity. Also, the letter I received did not address my concerns about my son's injury being mishandled.  
Regards,
[redacted]

Business responded to complaint but has requested that response not be published.

The business has responded but has requested response not be published.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.  I find it concerning that given the substantial voicemail's sent outlining our dealings with APG that they refuse to change their business practices.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
They never sent any letter to me as validation of the debt, as I said before I was refused and was told people only use that as a stall tactic. And as of recent I received a phone call from a [redacted] which is apparently a debt collector and then told me they would only send validation of the debt once I give them access to my bank account and set up auto payment arrangements. What's strange though is they supposedly had the debt before APG and was the ones who passed it off to APG so how did it go in reverse and go back to them, and too in their letter it was given back to the original creditor which isn't true. I do not know who or what to pay and I will give no one access to my accounts by way of auto pay. If anyone wants to get paid as I've said time and again send me a letter which by the way once you do I have all the info I need to file a suit due to the incompetence you companies operate with and lies so by all means I've been advised to accept any papers you send me so as to take you to court for breaking the fair debt collections act time and time again.
Regards,
[redacted]