API of New Hampshire

Complaint: I am rejecting this response because: my health condition gets worse as shown in the attachment in this mailThus, I ask for dollars compensationMy skin still is not cured and I am sorrowfulSome days before I even can't manage to work and studyMy personal information is included in the attachment Regards, P [redacted] ***

Please accept our sincerest apologies for failing to respond in a timely manner to your $rebate submissionWe share in your frustration, as we are deeply dissappointed in ourselves for letting you downWe assure you that we are doing everything possible to determine how we missed your multiple attempts to contact usWe believe it may be a result of our recent office move, as forwarded mail appears to be taking weeks to arrive at our new location.We highly value your patronage and will make every effort to make things rightIn addition to mailing your $rebate to the address you provided, we would also like to offer you a FREE full size product of your choicePlease call [redacted] directly at ###-###-#### to accept this offer.Ms***, we truly appreciate your feedback and continued loyaltyIf you have any further questions or concerns, please do not hesitate to let us know.Sincerely, [redacted] Customer Service Manager

Complaint: I didn't go to see a doctor as you know it is not convenient for us to see a doctor in USABut I took the medicine under the directions of Chinese doctor and apothecary in Kroger pharmacyWhat's the best solution of this problems in your and the owner's consideration? Even today my skin is not cured although it has been two weeks Regards, P [redacted] ***

Hi P***I am sorry you have experienced this I myself can't approve such compensation, however I am happy to ask the owner on your behalf I would need any documentation you could provide, such as doctors notes, invoices et., as to how you reached the $figureOnce I have this I will then be able to present your original notes, pictures and documentation to herPlease feel free to call me directly should you have any other questions###-###-####

I am happy to issue the customer a refund for the productPlease provide the following informationShould you have any questions please feel free to contact me directly###-###-#### NameAddressPhone NumberThe batch/lot number off the bottom of the jarThis is a digit number stamped in
black

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10566923, and find that this resolution is satisfactory to me.
However, it is sad that we have instances where a customer desperately reached out to a business BOTH by email AND regular mail, over a TOW-MONTH PERIOD to NO avail. This is precisely the kind of conduct that ALIENATE loyal customers. I will be in contact with the author of the response, as requested. Revdex.com, many thanks for your attention and efforts regarding this situation
Regards,
*** ***

Complaint: 11895915
I am rejecting this response because: my health condition gets worse as shown in the attachment in this mail. Thus, I ask for 2000 dollars compensation. My skin still is not cured and I am sorrowful. Some days before I even can't manage to work and study. My personal information is included in the attachment.
Regards,
P[redacted]

Complaint: 11895915
I didn't go to see a doctor as you know it is not convenient for us to see a doctor in USA. But I took the medicine under the directions of Chinese doctor and apothecary in Kroger pharmacy. What's the best solution of this problems in your and the owner's consideration? Even today my skin is not cured although it has been two weeks.
Regards,
P[redacted]

Please accept our sincerest apologies for failing to respond in a timely manner to your $3.00 rebate submission. We share in your frustration, as we are deeply dissappointed in ourselves for letting you down. We assure you that we are doing everything possible to determine how we missed your...

multiple attempts to contact us. We believe it may be a result of our recent office move, as forwarded mail appears to be taking weeks to arrive at our new location.We highly value your patronage and will make every effort to make things right. In addition to mailing your $3.00 rebate to the address you provided, we would also like to offer you a FREE full size product of your choice. Please call [redacted] directly at ###-###-#### to accept this offer.Ms. [redacted], we truly appreciate your feedback and continued loyalty. If you have any further questions or concerns, please do not hesitate to let us know.Sincerely,[redacted]Customer Service Manager