Apin Eye Cream(Priscilla Industries, LLC)

This response is in regards to Complaint ID# *** Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to
our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Regenify Eye and the Valere Skin) on a day trial basis back on 01/29/and paid the shipping and handling fees of $and $The trial expired on 02/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/13/$for the Regenify Eye and $for the Valere SkinDue to no cancellation the autoship program took effectThe following month, on 03/14/the customer was charged again for both products in the amount of $for the Regenify Eye, $for the Valere Skin, and shipped out two more products.Customer had contacted our Customer Service on 03/31/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then requested a refund.Our Customer Service had issued a full refund of $charged on 02/13/and $charged on 03/13/for the Valere Skin which the customer accepted.Unfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.--RegenifyToll Free Customer Support: (888) 246-1287Email: support@regenifyskin