APLUS/Sunoco Gas Station

Returned call to company ( [redacted] ###-###-####) who voice mailed he received our letter but no complaintSpoke with himHe says the date of the letter is 5-21-Our first letter to him was dated 6-21-He has no email so I faxed him all three letters we sent him (###-###-####)

September 25, 2015Dear [redacted] :Your recent complaint filed on behalf of [redacted] ***, regarding her experience at our Sunoco station located at [redacted] in Alexandria, VA has been forwarded to us for review and response.We certainly regret any inconvenience or difficulty [redacted] may have experienced during her visit at our facilityOur records indicate that [redacted] contacted our department directly to report her concerns on August 25, Upon receiving notification of this report, we forwarded this incident to our Operations Management team to ensure this issue was corrected at site levelIn addition, we attempted to contact [redacted] to resolve this matter, but we have been unsuccessful in reaching her by phone and/or via emailI have enclosed a copy of the email response to [redacted] for your review.Should your office have any further questions regarding [redacted] ***' concerns, please feel free to contact us directly at 1-800-SUNOCO-1, Monday-Friday, a.m- p.m.Sincerely,Nicole B

September 25, 2015Dear *** ***:Your recent complaint filed on behalf of *** *** ***, regarding her experience at our Sunoco station located at *** *** *** in Alexandria, VA has been forwarded to us for review and response.We certainly regret any inconvenience or
difficulty *** *** may have experienced during her visit at our facilityOur records indicate that *** *** contacted our department directly to report her concerns on August 25, Upon receiving notification of this report, we forwarded this incident to our Operations Management team to ensure this issue was corrected at site levelIn addition, we attempted to contact *** *** to resolve this matter, but we have been unsuccessful in reaching her by phone and/or via emailI have enclosed a copy of the email response to *** *** for your review.Should your office have any further questions regarding *** ***' concerns, please feel free to contact us directly at 1-800-SUNOCO-1, Monday-Friday, a.m- p.m.Sincerely,
Nicole B

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and contacted Sunoco in response to their letter. I find the station's resolution minimally satisfactory to me. The manager has now decided to reimburse my $but what he has not done, to this date, is realize the importance of customer satisfaction and issued an apology for the way I was treated. The money is not the primary issue; it's being responsive to customers' concerns Regards, *** ***

September 25, 2015Dear *** ***:Your recent complaint filed on behalf of *** *** ***, regarding her experience at our Sunoco station located at *** *** *** in Alexandria, VA has been forwarded to us for review and response.We certainly regret any inconvenience or difficulty *** *** may
have experienced during her visit at our facilityOur records indicate that *** *** contacted our department directly to report her concerns on August 25, Upon receiving notification of this report, we forwarded this incident to our Operations Management team to ensure this issue was corrected at site levelIn addition, we attempted to contact *** *** to resolve this matter, but we have been unsuccessful in reaching her by phone and/or via emailI have enclosed a copy of the email response to *** *** for your review.Should your office have any further questions regarding *** ***' concerns, please feel free to contact us directly at 1-800-SUNOCO-1, Monday-Friday, a.m- p.m.Sincerely,Nicole B

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and contacted Sunoco in response to their letter. I find the station's resolution minimally satisfactory to me. The manager has now decided to reimburse my $but what he has not done, to this date, is realize the importance of customer satisfaction and issued an apology for the way I was treated. The money is not the primary issue; it's being responsive to customers' concernsRegards, *** ***

Returned call to company ([redacted] ###-###-####) who voice mailed he received our letter but no complaint. Spoke with him. He says the date of the letter is 5-21-14. Our first letter to him was dated 6-21-14. He has no email so I faxed him all three letters we sent him (###-###-####).

September 25, 2015Dear [redacted]:Your recent complaint filed on behalf of [redacted], regarding her experience at our Sunoco station located at [redacted] in Alexandria, VA has been forwarded to us for review and response.We certainly regret any inconvenience or difficulty [redacted] may...

have experienced during her visit at our facility. Our records indicate that [redacted] contacted our department directly to report her concerns on August 25, 2015. Upon receiving notification of this report, we forwarded this incident to our Operations Management team to ensure this issue was corrected at site level. In addition, we attempted to contact [redacted] to resolve this matter, but we have been unsuccessful in reaching her by phone and/or via email. I have enclosed a copy of the email response to [redacted] for your review.Should your office have any further questions regarding [redacted]' concerns, please feel free to contact us directly at 1-800-SUNOCO-1, Monday-Friday, 8 a.m. - 7 p.m.Sincerely,Nicole B.

Review: I went to the Sunoco on [redacted] to purchase gas on 5/21/2014 the attendant told me my card wasn't working so. I asked him to try it again because I know there's money there. He stated again your card isn't working call your bank. So, I left and went across the street to the [redacted] where my card kept saying declined. I called my card to get my last 5 transactions and sure enough Sunoco had deducted the funds from my card. I went back to the store to explain that he had taken my money from my card and the attendant started screaming at me. I explained that he needed to lower his voice and speak to me in a respectful manner. Moreover, he took my money for gas which I did not receive while trying to make it seem like tried to make it seem as though I didn't have money. He went on to state the card if it wasn't charged would be refunded. The problem is the first time he said my card was declined when I went back he stated oh if you didn't get gas it will be refunded. The money was directly debited out which I can print out my card statement to prove. He was rude offensive and disrespectful. I want to make sure this is reported. I don't know if this is a continuous problem with them or an honest error. I was mistreated and my money was stolen. If I had done that I would have been arrested immediately. It is theft.Desired Settlement: I want refund immediately and not a week from now. He should apologize because they took my money and tried to demean me at the same time.

Business

Response:

Returned call to company ([redacted] ###-###-####) who voice mailed he received our letter but no complaint. Spoke with him. He says the date of the letter is 5-21-14. Our first letter to him was dated 6-21-14. He has no email so I faxed him all three letters we sent him (###-###-####).