APMI

The patient claims were submitted to her insurance company in timely fashion and according to the services rendered.The remittance were posted electronically from the payer in the patient account eliminating any human posting mistake.The payments were made according to the patient benefits with the
insurance companyThe patient responsibility was clearly identified by the payer and the patient was responsible of the deductible and co pay as defined in her plan.The patient in August received statements both for the same amount and the same date with the same descriptionIt was not for supplicate charges but a technical error with the statement processIt was clearly explained to the patient that she received twice the same statement and she was not charge twice for the same amount and the same claimsThe patient paid her balance on and receive her statement dated two weeks later adding to her confusion because he has already paid her balance when he has received her statementsThis was explained to the patient by two different billing representatives.The file attached to ther letter shows all the claims with the different payments made by her insurance and herself.There is no Omission.Please be free to contact us for more informations such as edbs or claims formsThe patient account today shows a balance due to claims that were process after the 2017.Sincerely,Elysabeth F*/ Billing mgr