APNI Directory

Initial Business Response /* (1000, 11, 2017/12/12) */
I have already responded to this complaint on 11/14/but here it is again:
When Ms*** found an item on her bill that she said was not done, we made an appointment to go out to review the workThat was done on Friday, October 27,
I saw the shoe molding was not done and mistakenly billed forThe dollar amount for the work not completed was $after reviewing the job notes, one room had the baseboards removed and replaced, as opposed to the shoe molding, which would be billed at the same rateThat would have been $Also found, she requested us to remove ceramic tile at her front door, which was not part of the original estimate, for $The total of the additional work which was not invoiced came to $On Monday, October 30, Ms*** was mailed a check in the amount of $534.00, which was her original requested refund of $693.00, minus the $for work that was completedWe tried to provide her with a fair and accurate billing for the work performed
Initial Consumer Rebuttal /* (3000, 13, 2017/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The additional charges of $should have been listed on the original contract in order for the business to legally bill for themThe owner of the business did not mention these items at the time of the initial estimate or while in the process of working on the projectThe statement that the company "tried to provide me with fair and accurate billing" is completely untrue, since these charges were only levied after I asked for the refund they owed me
Please see the supporting documents attached to original complaint to confirm these facts