Apogee Financial Systems

I am rejecting this response because: Please send the original 'unclear' rebates I should not have had to chase down these rebates My writing is very neat so I cannot accept the explanation until you are able to prove what was unclear If I did not contact your company, the remaining $on those rebates would not have been reimbursed

We sent the email below to the customer: We found submissions for this consumer. Both were issued checks.1. Offer#***-submission received 6/30/16-Check #*** was printed on 8/12/& was put in the mail. Reminder: it does take 8-weeks
for processing as stated on the rebate form. These checks were ahead of scheduleThis check has not been cashed as of yet and has not been returned by the post officeThis is a live check for days from the check print date.2. Offer#*** Check Date 12/15/15; Check#*** for $was cashed ----------------------------In addition, here is additional information as well:The offers are both for $He has already received $(equivalent to offers)We feel he has been paid apropriately

I am rejecting this response because: I mailed in a total of four offers in and should be receiving $in rebate money

Hello, after looking further into this, .It looks like the clearinghouse’s system marked the offer as limited to per household when it should have only been limited to per transactionHis additional submissions were essentially marked as duplicateThe clearinghouse is adjusting this and processing the other submissionsHe will be sent a check for the remaining $30.00. We apologize for the confusion and hopefully this is met to his satisfaction.Thank you

This letter is in response to the complaint received from the consumer listed aboveMs*** and members of her family submitted six (6) rebate requests for a $rebate on the purchase of our flipflop winesLike many consumer products companies, The Wine Group utilizes an outside
clearinghouse to process marebate requestsIn the rare instance when a consumer contacts our Consumer Relations team with questions regarding the status of a marebate, we turn to the outside clearinghouse to let us know the statusIf there is an issue, we do our utmost to collaborate with the consumer and clearinghouse to rectify the issueThis case is no differentAfter hearing from Ms*** regarding her concerns, we reached out to our outside clearinghouse to learn the status of her rebate and the rebate requests from her family membersPlease see below for the recap from our outside clearinghouse of each rebate Ms *** inquired about: Rebate Request #1: B*** ***, *** ** *** *** *** ** *** This customer was issued a $rebate check on or around the beginning of October of this yearRebate Request #2: *** *** *** *** *** *** ** *** Rebate Request #3: *** *** *** *** *** *** *** ** *** These customers originally received a $rebate as our rebate house was not able to clearly read the rebate request and accompanying materialsAfter Ms*** contacted us complaining that the full rebate was not provided, we issued additional checks each in the amount of $which were issued about the second week of October Rebate Request #4: *** *** *** *** *** *** ** *** The rebate company processing the rebate requests on our behalf did not have any record of receiving the request, however, we have provided payment to Ms*** in the amount of $at her requestRebate Request #5: *** *** *** *** *** *** *** ** *** Rebate Request #6: *** *** *** ** *** *** *** *** ** *** This rebate offer (please see attached copy of the rebate offer) was only allowed in the State of New YorkAs you can see, the rebate requests listed above were provided by individuals living outside the State of New YorkBecause the offer is only good in New York, we were not allowed to offer any compensation to the two individuals listed aboveOur consumer relations department has explained this information to Ms*** and we tried to work with her to make the situation satisfactoryWe were unable to satisfy the two rebates requests for those family members that live in states where the offer was not validWe hope this answers any confusion regarding her claimIf anything else is needed, please let us knowYou can reach me at *** ***

I am rejecting this response because: will accept upon receipt of checks