Apogee Forest LLC

Thank you for getting in touch with and forwarding us the complaint sent in by Mr[redacted] from USWe were able to find three accounts in our database (one account on [redacted] and two bonus accounts for subscription to two additional entertainment websites) and we are refunding all the transactions on themPlease allow business days for the banks to process the refundsHere are his accounts details: Member information NAME [redacted] E-MAIL [redacted] @***.com USERNAME [redacted] • SIGNUP DATE Dec 2015• CANCELLED? Yes• ZIPCODE [redacted] COUNTRY US IP **.***.***[redacted] (United States) When joining [redacted] .com for a monthly subscription, Mr [redacted] accepted the terms and conditions on the registration form: a monthly membership renews each month for the client's convenience unless canceledWhen he joined he was also offered membership to two additional entertainment sitesAn email is sent out with every membership notifying the customer of his account details.We have 24/email support, live chat support and phone support waiting to attend customer's inquiriesWe take customer complaints and requests very seriously and are quick to attend their inquiriesPlease let me know if there are any questions or concerns from the client's sideYours sincerely,Tania SWellhello Customer Support

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for getting in touch with and forwarding us the complaint sent in by Mr.[redacted] from US. We were able to find three accounts in our database (one account on [redacted] and two bonus accounts for subscription to two additional entertainment websites) and we are refunding all the...

transactions on them. Please allow 7 business days for the banks to process the refunds. Here are his accounts details: Member information NAME [redacted] E-MAIL [redacted].com USERNAME [redacted]• SIGNUP DATE 31 Dec 2015• CANCELLED? Yes• ZIPCODE [redacted] COUNTRY US  IP **.[redacted].[redacted].[redacted] (United States) When joining [redacted].com for a monthly subscription, Mr. [redacted] accepted the terms and conditions on the registration form: a monthly membership renews each month for the client's convenience unless canceled. When he joined he was also offered membership to two additional entertainment sites. An email is sent out with every membership notifying the customer of his account details.We have 24/7 email support, live chat support and phone support waiting to attend customer's inquiries. We take customer complaints and requests very seriously and are quick to attend their inquiries. Please let me know if there are any questions or concerns from the client's side. Yours sincerely,Tania S. Wellhello Customer Support