Apollo Casualty Insurance

To whomever is handling this complaint, This letter is in response to your letter dated august 31, regarding the complaint against Pension Consultants (APC) submitted by *** *** *** ** *** *** *** *** *** APC is a third party administration firm with over
very reputable years in the retirement plan industryWe are not a fiduciary to the plan and must act with the direction of the employerWe do not control or have access to the participant fundsThe funds are held at *** *** and distribution/election forms must be approved by the employerIt is our understanding the distribution paperwork we provided sat on the desk of the employer for over two weeksThe entire package needed to be prepared again and resigned when the participant changed her mind as to the form of payoutThere was a subsequent delay when the participant’s election fax was not received by APC and an additional fax had to be requestedAPC informed *** *** that it takes 5-days to prepare distribution paperwork to submit to the employer and then expressly states in the distribution paperwork to “allow up to four weeks from the time *** *** receives your properly completed form, for your distribution to be completed”There are often many unfortunate varied reasons for delays, and these are often beyond our controlAPC strives to handle situations with professionalism and promptness, even in the face of stress and delays such as what *** *** experiencedWe will continue to find ways to communicate as effectively as we can, and to process distributions as quickly and accurately as we canUnfortunately, delays such as the ones described above do happen, and in this case, APC does not accept the responsibility of those delays Sincerely, *** *** *** *** ** ***