Apollo Cleaners

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I did not swear at the store owner HE was verbally ride to me I did not call him a [redacted]

I will never give him my business he is a total jerk the patches that were sewn wrong were placed on shirt by his employee.

She was rude time which I later apologized to them about but she was rude to me first.

Store owner is a lair and a jerk.  I consider it a waste of time for further communication with them.  He will go out of business if he treats customers like this

Regards,  there is no need for any further action.

Thank you for your excellent work in our community. This letter is in response to complaint ID#[redacted] and I believe its duplicate of ID#[redacted]. Thank you for the opportunity to share my experience with the customer. 

Unfortunately, Mr. [redacted] is leaving out a few details to...

his story. Mr. [redacted] has been a customer in our store in the past whereby we have sewn patches on [redacted] shirts at a discount to him because we wanted to be generous to his community involvement. However, the prices on the patches that he requested to be sewn were going up and we informed him that we could no longer give him a very generous discounted price. When Mr. [redacted] returned to my store to pick this shirt up, he cursed at, verbally abused, and greatly upset my employee who is a wife and mother of four children. After I confronted him about his behavior, he apologized. He then returned to the store and wanted to speak with me about the patches not being sewn properly. 

Our policy is to sew the patches exactly where the customer requests. Unfortunately for Mr. [redacted] he not only did not like the fact that the price went up from his previous shirts but also the fact that we sewed the patches exactly where he told us to. When he returned to the store, he decided again to be very apologetic about his previous behavior and that he decided that he would wear the shirt as is. 

When he returned to the store the last time, I was discussing with Mr. [redacted] about the decision that he made two weeks earlier and that there would be no further work done to his shirt. He proceeded to become verbally abusive to me with another customer in my store. He called me a [redacted] to my face and berated my business. Mr. [redacted] verbal abuse occurred not only with my employee and now with me. 

The work that he requested was done at a fair price and as requested. His behavior is not acceptable and certainly not representative of the [redacted] organization. He will not get his money back and he is no longer welcome in my business. 

Thank you again Revdex.com for you excellent work. 

[redacted], Owner

Apollo Cleaners

Review: I have been bringing my clothing to be laundered here for months now, and each time I bring a separate bag with my things that cannot be dried in a dryer. On prior occasions, I have been given no trouble by a particular employee who writes "DO NOT DRY" on a tag and pins it to the bag.

Last week, I brought an angora/mohair sweater in the separate bag along with other things that could not be dried in typical fashion, and a different employee than the one I normally deal with informed me that they do not hang things to dry because they do not have the space, and that they could only put it in the dryer on low. I informed her of the previous occasions on which I'd brought my non-dryable items in and been given no trouble. She then went to get the employee with whom I normally deal, and said employee told her to just write "DO NOT DRY" on a tag and pin it to the bag. I watched her do it, but left feeling a little suspicious, wondering if they had just been doing to to placate me all along and were never hanging things to dry as I'd requested.

I learned that this was, in fact, the case upon picking up my laundry a couple of days later. My angora/mohair sweater, along with al of my other non-dryables, had been dried in a dryer. The sweater, which is irreplaceable, is ruined.

I am, of course, upset by the fact that my sweater is ruined, but I am even more outraged that this business feels that they can lie to customers flagrantly and get away with it.

I called to report the ruined sweater to them, and was told that I would have to come today to see the manager between 10 a.m. and 2 p.m. I showed up at 1 p.m., only to be told that the manager wasn't there and that I would have to "leave" and could try again Monday. I am being given the run-around, and I want a resolution to this matter.Desired Settlement: This business needs to apologize to me personally, and compensate me justly for the loss of my sweater.