Apollo Hair Center, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Jeremey ***

Please see attached response from Mills Fleet Farm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We are in receipt of the customer's complaintThe customer’s issue occurred over days after his visit to our Hudson location for tire work, and we are unaware of the mileage driven as the provided invoice from ***'s Standard does not state thisWe apologize for the customer’s concern;
however, they are likely issues beyond the control of any repair facilityIn regards to the wheels coming loose, the proper torque procedure using a calibrated torque wrench was completed as requiredOne well known factor that can cause this situation is the correlation between temperature, aluminum wheels, and steel wheel studs/lug nutsThese metals expand and contract at different rates when temperature changes are involved, such as between the shop and the outside.In regards to the concern of corrosion on the rims causing an air leak, this too is a common concern with aluminum wheelsWhen the tires were originally mounted in 2013, any corrosion would have been cleanedOver time the corrosion will returnTo clean this, the tires must be removed from the wheelThe tire rotation and balance that was completed does not require this step, and our Auto Center was unaware of any leak concerns at the time of service.As our customers and their satisfaction are important to us, as a one-time exception we will offer to reimburse the customer for his expenseWe do ask that in the future we are given the opportunity to directly address any concerns at our own facility.We have communicated with the customer to discuss the situation and he has agreed with the resolution of his claimWe are mailing him the above information and reimbursement to the customer

We received Mr***’s replacement rim at our Oshkosh Mills Fleet Farm Auto ServiceCenterWe have contacted Mr*** and are waiting for him to pick up his rimHe willneed to also sign a Release Waiver and return the original rim for the core returnMr***may pick up his replacement rim to take with him.As of this afternoon, Mr*** has not returned our call nor has he picked up his rim.If you have any questions, please contact me.Sincerely,

We are in receipt of your letter dated July 8, Mills Fleet Farm received your letter onJuly 10, 2015.On Monday, July 13, 2015, I contacted Ms*** regarding the refund she requested onJuly 3, 2015, for the lawn lounge chair she purchased on May , 2014.I apologized to her for the
inconvenience and told her we would grant her a one-timeexception for a cash refundI instructed her to bring her receipt for the lawn chair, along witha copy of the email (please see attachment) I sent to her following our conversation, to theManitowoc Mills Fleet Farm service desk and ask for a member of management to obtain herrefundI have also attached a photo of the chair.Sincerely,

We would like to apologize to Mr*** on behalf of Mills Fleet Farm for our Assistant Manager not taking his personal information so he could be contacted with the Assistant Manager's findings. We appreciate customers making us aware of any concerns as we strive to make shopping at our
stores a pleasant experience. Upon receipt of Mr***'s complaint, we looked into his concerns. Our Germantown Store is located in Washington County and is required to sell reformulated gasoline. Suppliers of reformulated gasoline have set standards that must be followed in regards to the composition of that product, which has not changed to our knowledge. If changes were made, we would be informed as a purchaser of that fuel. We continue to purchase the reformulated gasoline from the same suppliers as we have in the past. As our gasoline has not changed, we do not believe it is the cause of Mr***'s change in gas mileage

We are in receipt of your letter dated November 30, Prior to that, we were alsoinformed by this customer via a Facebook post.We have responded to this customerEven though his vehicle did come into our Auto ServiceCenter with prior damage to the rim, which we did note on his work order, we
will replace therim he references at no chargeWe are doing this as a goodwill gesture as we did notdamage his rimWe have ordered the rim and once we receive it we will contact thecustomer to arrange installation of the rim.Sincerely,Mills Fleet Farm Director of Operations###-###-####KF/

We have investigated this customer’s concern. Mr. [redacted] did contact the Auto Service Manager at our Wausau location on 10/22/2016 via phone. Our Service Manager explained to Mr. [redacted] that he had worked on the truck along with a Technician and had noticed the cosmetic damage on the...

passenger rear rim prior to service. He apologized that he had neglected to document this on the customer's final invoice as the assisting Technician completed the repair. He explained that this area was not struck with any type of hammer. He explained the crack was inconsistent with damage potentially caused by a tire machine and may have been caused by some type of road hazard. Our Automotive Operations Manager contacted Mr, [redacted] on 10/24/2016 after being notified of his concern. As we have not seen the claimed damage, our Automotive Operations Manager discussed with him that the next step in the process would be to go to the store to complete an incident report with a member of Management and allow us to take photos in order to properly investigate the claim and to determine the appropriate resolution. As Mr. [redacted] does not live near the Store, our Automotive Operations Manager also provided him with an email address in which to email the photos. Our Automotive Operations Manager informed him that this process will take several days to complete and we will communicate the resolution to him directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have reviewed the customer's most recent response dated 10/24/16. On Saturday, November 5, 2016, the customer arrived at the store and the rim in question was replaced We consider this matter to be resolved. Thank you.

I find that Fleet Farm's response answer to my complaint unsatisfactory & I have contacted the wi. dept. of AG. weights & measures.                                                                                                                                                                                 James [redacted]

Ms. [redacted] had sent an e-mail to our office at the same time as she had submitted her information to the Revdex.com.  Upon receipt of Ms. [redacted]'s e-mail, our Appleton Auto Service Manager contacted her and asked her to bring the thawed battery in so he could test it.  A fully...

charged battery will not freeze until the temperature reaches below -50 degrees F.  A battery that is discharged, however, can freeze at a temperature similar to water.  Once the battery is frozen, there is a possibility that it may thaw out and still be serviceable; however, it can also damage the internal plates or crack the plastic case on the battery.  Once this happens it is no longer a usable battery.Batteries can become discharged for a number of reasons including poor connections, a faulty charging system, or damage to it's cells.  Because of these external factors, frozen batteries are not covered under the manufacturer's warranty.  Exact warranty details can be found by visiting East Penn Manufacturing's website.Ms. [redacted] did bring her battery in to our Appleton Auto Center after it had been thawed.  The battery tested good, which would indicate no refund was necessary.  As a gesture of our goodwill, Ms. [redacted] was given a refund for the battery at that time.  We consider this matter to be resolved. Tony [redacted]Automotive Operations Manager

We apologize for the delay in response.  Our investigation of Mr. [redacted]'s complaint revealed Mr. [redacted]'s transaction showed an authorization and a declined authorization on a VISA card ending in #1330.  The declined record showed a response of "Duplicate Submission". An authorization is...

considered a pending authorization until a completed e-commerce order is finalized and a charge is settled with the obtained authorization.  This is standard in the retail industry.  As the customer did not complete an e-commerce order, there was no charge settled to Mr. [redacted]'s account.  It would be up to the card issuer to remove the pending authorization.If the card issuer has not released the pending authorization yet, we would be willing to assist in getting the authorization removed.  Mr. [redacted] would have to provide our Business Center with the card issuer detail and authorize them to request the removal of the pending authorization using either verbal or electronic communication.MILLS FLEET FARM Derrick HoernkeManager of Loss Prevention and Front End Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11823543, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul [redacted]

---------- Forwarded message ----------From: Peggy [redacted]Date: Sun, Feb 5, 2017 at 3:19 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: Revdex.com I have been given a full refund. Thank you!