Apollo Hair Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have investigated this customer’s concernMr [redacted] did contact the Auto Service Manager at our Wausau location on 10/22/via phoneOur Service Manager explained to Mr [redacted] that he had worked on the truck along with a Technician and had noticed the cosmetic damage on the passenger rear rim prior to serviceHe apologized that he had neglected to document this on the customer's final invoice as the assisting Technician completed the repairHe explained that this area was not struck with any type of hammerHe explained the crack was inconsistent with damage potentially caused by a tire machine and may have been caused by some type of road hazardOur Automotive Operations Manager contacted Mr, [redacted] on 10/24/after being notified of his concernAs we have not seen the claimed damage, our Automotive Operations Manager discussed with him that the next step in the process would be to go to the store to complete an incident report with a member of Management and allow us to take photos in order to properly investigate the claim and to determine the appropriate resolutionAs Mr [redacted] does not live near the Store, our Automotive Operations Manager also provided him with an email address in which to email the photosOur Automotive Operations Manager informed him that this process will take several days to complete and we will communicate the resolution to him directly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11823543, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Paul [redacted]

Ms [redacted] had sent an e-mail to our office at the same time as she had submitted her information to the Revdex.com Upon receipt of Ms [redacted] 's e-mail, our Appleton Auto Service Manager contacted her and asked her to bring the thawed battery in so he could test it A fully charged battery will not freeze until the temperature reaches below -degrees F A battery that is discharged, however, can freeze at a temperature similar to water Once the battery is frozen, there is a possibility that it may thaw out and still be serviceable; however, it can also damage the internal plates or crack the plastic case on the battery Once this happens it is no longer a usable battery.Batteries can become discharged for a number of reasons including poor connections, a faulty charging system, or damage to it's cells Because of these external factors, frozen batteries are not covered under the manufacturer's warranty Exact warranty details can be found by visiting East Penn Manufacturing's website.Ms [redacted] did bring her battery in to our Appleton Auto Center after it had been thawed The battery tested good, which would indicate no refund was necessary As a gesture of our goodwill, Ms [redacted] was given a refund for the battery at that time We consider this matter to be resolvedTony [redacted] Automotive Operations Manager

---------- Forwarded message ----------From: Peggy [redacted] < [redacted] >Date: Sun, Feb 5, 2017 at 3:19 PMSubject: Re: You have a new message from the BBB of WisconsinTo: RevDex.com <[email protected]>I have been given a full refund. Thank you!

We apologize for the delay in response Our investigation of Mr [redacted] 's complaint revealed Mr [redacted] 's transaction showed an authorization and a declined authorization on a VISA card ending in # The declined record showed a response of "Duplicate Submission"An authorization is considered a pending authorization until a completed e-commerce order is finalized and a charge is settled with the obtained authorization This is standard in the retail industry As the customer did not complete an e-commerce order, there was no charge settled to Mr [redacted] 's account It would be up to the card issuer to remove the pending authorization.If the card issuer has not released the pending authorization yet, we would be willing to assist in getting the authorization removed Mr [redacted] would have to provide our Business Center with the card issuer detail and authorize them to request the removal of the pending authorization using either verbal or electronic communication.MILLS FLEET FARM Derrick HoernkeManager of Loss Prevention and Front End Operations

I find that Fleet Farm's response answer to my complaint unsatisfactory & I have contacted the wideptof AGweights & measures James [redacted]