Apollo Property Management

From: Regina Bond Date: Fri, Oct 21, at 9:AMSubject: ID [redacted] To: "***[email protected]" Dear Ms***: We are sorry to hear that [redacted] was unsatisfied with the time that it took to repair of the balcony over his patio The repair was complicated and we did try to temporarily alleviate the issue until the problem could be permanently resolvedThe final repair was completed by October 14, We want all our resident to feel safe at our communities and able to enjoy the quiet and comfort of their surroundings We have reached out to Mr [redacted] to let him know that the repair has been completed and he was very appreciative Please feel free to contact us further Best regards, Regina LB [redacted] Executive Assistant Chagrin Blvd, Suite 320N, Pepper Pike, OH Office (216) 468- rb***@apm-mgt.com www.apm-mgt.com

Ms***....Regarding the attached complaint, we do not own the property at [redacted] *** I believe it is owned by a property management company namedApollo.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Camelot East has presented pictures with no date and no proof that this was the actual condition of [redacted] The broken blinds are near some type of wooden apparatus that was never in my kitchen The sink and toilet show sediment that was definitely not there when I left on Friday, May 19, The pictures of the microwave, refrigerator and stove are not clear At any rate, the dirt is fabricated and from another apartment.I closed on my house on Friday, May 19, Immediately after closing, I came back to the apartment, cleaned it, and assisted the movers with loading all belongs into the U-Haul truck Keys were placed in the apartment drop box shortly before 11:p.mon Friday, May 19, As usual, the office staff at Camelot East did not get around to looking into their drop box until the following Monday, May 22, Why should I have to pay for their inefficiency when the management office is open on weekends?The complaints in my letter stands I will be following up with HUD and the Consumer Financial Protection Bureau unless Camelot East refunds my security deposit by September 15, [redacted]

Yes , I would like you to get a clearer understanding from the company in regards to this matter.

Please see the attached

October 13, 2015 *** *** Dispute Resolution SpecialistRevdex.com Euclid Avenue, 4th FI. Cleveland, OH 44115 RE: ID *** Dear Ms***:We are sorry to hear that one of our community members is unsatisfied with their rental outcomeWe strive to make
all our residents happy at home. We apologize for any inconvenience we may have caused to our customerWe have removed the cleaning fee and refunded the full security deposit. We will reach out to the customer to discuss this matter furtherPlease feel free to contact usSincerely, Jason W*** Vice President CHAGRIN BOULEVARD, SUITE 320N, PEPPER PIKE, OH PH (216) 468-FAX (216) 468-WWW.APMMANAGEMENTLLC.COM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Camelot East has presented pictures with no date and no proof that this was the actual condition of [redacted]  The broken blinds are near some type of wooden apparatus that was never in my kitchen.  The sink and toilet show sediment that was definitely not there when I left on Friday, May 19, 2017.  The pictures of the microwave, refrigerator and stove are not clear.  At any rate, the dirt is fabricated and from another apartment.I closed on my house on Friday, May 19, 2017.  Immediately after closing, I came back to the apartment, cleaned it, and assisted the movers with loading all belongs into the U-Haul truck.  Keys were placed in the apartment drop box shortly before 11:00 p.m. on Friday, May 19, 2017.  As usual, the office staff at Camelot East did not get around to looking into their drop box until the following Monday, May 22, 2017.  Why should I have to pay for their inefficiency when the management office is open on weekends?The complaints in my letter stands.  I will be following up with HUD and the Consumer Financial Protection Bureau unless Camelot East refunds my security deposit by September 15, 2017. [redacted]

From: Regina Bond <[email protected]>Date: Fri, Oct 21, 2016 at 9:52 AMSubject: ID [redacted]To:...

"[redacted][email protected]" <[redacted][email protected]>
Dear Ms. [redacted]:
 
We are sorry to hear that [redacted] was unsatisfied with the time that it took to repair of the balcony over his patio. 
 
The repair was complicated and we did try to temporarily alleviate the issue until the problem could be permanently resolved. The final repair was completed by October 14, 2016.
 
We want all our resident to feel safe at our communities and able to enjoy the quiet and comfort of their surroundings.  We have reached out to Mr. [redacted] to let him know that the repair has been completed and he was very appreciative.
 
Please feel free to contact us further.
 
Best regards,
 
Regina L. B[redacted]
Executive Assistant
 
30195 Chagrin Blvd, Suite 320N, Pepper Pike, OH  44124
Office (216) 468-0050
rb[redacted]@apm-mgt.com
www.apm-mgt.com

Ms. [redacted]....Regarding the attached complaint, we do not own the property at [redacted].  I believe it is owned by a property management company namedApollo.Thank you[redacted]

Yes , I would like you to get a clearer understanding from the company in regards to this matter.

Review: I just recieved a letter from a lawyer demanding almost $1500.00 in move out fees from APM. APM never contacted me about any fees, they had had my phone number, forwarding address, and email. They came up with a list of bogus fees and instead of letting me know about it, they sent it to a lawyer. Who does that if its legimate. They charged me two pet fees of 35.00 each for the month of June. I paid one 35 fee by mistake as I left prior to June but still paid Junes rent and mistakenly included the pet fee. I am not required to pay a pet fee if no pets are living in the apartment. Then on my statment they charged me June a second time, then realized I already paid for June and refunded it. The itemized the rent as 715.00 for rent, 44 for water, and 35 for pets, but only refunded the rent and the water, so they double charged me for pets that were not in the apartment. Then they charged me 900.00 for carpet. The carpet was brand new and only 9 months old when I moved out, it was in perfect condition and I have pictures to prove it. That charge also needs to be removed. Then they wanted to charge me an addtional 535 for July, even though they told me they would not have any problem renting by July as they had a waiting list for my apartment. Then took until the 3rd of July, 9 weeks after I moved out. Something does not sound right about that. Then they wanted to charge me a 300.00 termination fee which was listed on the move out statment, but then in pencil, they took the fee off. That also looks very fishy. These people are all about the fees so for one to be taken off in pencil is very suspect.

There are numerous other issues such as rude service, being talked down to by the manager, AC units that dont cool the appartment, the list goes on. These are the reason I moved out. I just want to be done with this company and not get ripped off in the process, which is what they are trying to do.Desired Settlement: My statment needs to be corrected, period. The 35.00 I paid for pets for June needs to be refunded. The 35.00 for pets that they charged me for by accident and then didnt refund needs to be refuned. The bogus charge for the 900.00 in carpet needs to come off. The termination fee that was taken off in pencil, needs to be itemized on the statment so I know its legit. And I need an explaination as to why my apartment wasnt rented until late July when they had a waiting list!!!! I would also like an apolgy from the manager as they never once tried to contact me about any of these charges. Cowards!

Business

Response:

We are sorry to hear that one of our community members is unsatisfied with their rental outcome. Westrive to make all our residents happy at home.The customer in question terminated their lease over 3 months early, with only a 15-day notice to moveout, listing reason as "moving into a house". However, as a good faith effort, we have agreed to reversethe $300 termination fee as well as the $35 pet fee as requested. We however, cannot reverse thecarpet charge as the carpet had to be replaced by an outside vendor. Pictures of the carpet as well asthe invoice from the vendor are attached.In response to the timing of re-rental, we make all efforts to make apartments move-in ready to a highstandard and re-rent apartments in the most timely of fashions. The make-ready process upon anunexpected apartment move out (carpet replacement, cleaning, etc.), coupled with the approval andmove in process for another applicant, can take time.We hope the above concessions are suitable for the customer. Please feel free to contact us further ifnecessary.Thanks,Jason W[redacted]Vice President

Consumer

Response:

I find it odd that the company responds to you but not to me. I DID NOT leave more than three months earlier as stated in the response from the VP, I left two months early due to their negligence, and my name is Mr. Wroot, not Mr. Baker. This is a great example of how poorley prepared they are and totally lacking in customer service. There is not and never was $900.00 worth of carpet damange, I have pictures as well and I still have not recieved an updated correcated statement showing the 300.00 termination fee is being removed and I was double charged for Pet rent in June per the statement and should not have had any pet fees as no pets lived there that month. So I am owed $70.00 for pets from June, not $35.00. I also have not recieved any proof that they were attempting to rent my apartment, what happened to the waiting list they told me that had? It boils down to this, I am not paying for charges that I dont owe and did not agree to. End of story. These greedy bs can take a pay cut on thier bogus fees, or no cut, its their call. If the carpet fee is not removed and my 70.00 in overcharged pet fees are not removed, the termination fee listed as being refunded in something other than pencil, or I WILL NOT SEND THEM ONE PENNY!!!!! I will get the word out on these fraudulent practicies this company forces on their tenants. I will put a flyer on every tenants door giving a link to their D- rating on the Revdex.com, along with personal accounts of issues I and other previous tenants have had. The tenats will know what type of people their landlords are. There are also a multitude of community message boards located around the complex, all of them will start getting flyers stating the fraudlent policies and excessive fees these people charge. If they refuse to take these bogus charges off, I will do everything in my power to cost them as many customers as possible for years to come. I will cost them far more than the $1500.00 they are trying to extort from me. If I need to get a lawyer I will, its up to them The lease laws really favor the tenant in the State of Ohio, I already checked

Business

Response:

In response to the customer’s complaint, please be advised that we did not mistake the customer’sname. We were asked not to identify him personally and as a result, the letter was addressed to you,the Revdex.com representative. We apologize for any confusion this caused for him.We are sorry the customer is not satisfied with the concessions we made. As previously stated, the petfee and the termination fee have been reversed. I personally mailed a new copy of the move outstatement to the customer, however, I will be happy to send a copy via certified mail to ensure hisreceipt.Unfortunately, due to the damage of the carpet caused by the customer (photos attached), an outsidevendor was used in the carpet installation (invoice attached) and we cannot reverse those chargesowed.We want all of our customers to be satisfied. We will reach out to the customer to discuss his concernsfurther.Please feel free to contact us further if necessary.Thanks,Jason W[redacted]Vice President

Consumer

Response:

I guess my biggest complaint is that at no point in time has anyone called me

to discuss this issue. The only way I get any information is from the Revdex.com

responses. That is horrific customer service and well in line with the D-

rating on the Revdex.com. But there still was not 900 worth of damage, I have pictures

as well and my pictures don't look near as bad as the ones provided. I offered

to send them in but as this point I have not received a request to do so. The

only area that was damaged was around the closet, the entire room did not need

replaced. This was 50-100 dollars worth of damage at the most So, no I will not

be paying 900 for this carpet. With that

said there are some legitimate charges, although questionable. Of course I can't

discuss this as no one will call me. Since May I would assume I would have received

many calls as I supposedly owe over a grand, but not one phone call has been

made to me, not one. I wanted to come to an agreement before sending in any payment

so I could have some leverage. But being that this company is giving me the

silent treatment for reasons I cannot explain, that conversation has not

happened. Upon the advice of my lawyer, I will go ahead and start sending in

payment for the charges that I do not dispute. I will start sending in payments

of 100.00 a month until I get it down to the disputed amounts and then we can

revisit the situation. I will send the first check out this weekend. I believe

this shows a good will effort on my part to resolve this issue and will look

favorable on me should this go to court. The fact that they refuse to speak to

me directly will also look favorably on me should this go to court.If the

payments I will send on are not acceptable, they can return the checks to me un-cashed

and follow up it with a phone call explaining why. I know they have my phone

number as it was on the same paper as my forwarding address that they like to

use so much.They can

respond to this complaint if they like, or they can send a letter. But at this

point anything less than a phone call will not be responded to. I deserve that

much respect. Its funny, if I would have done my research on this company prior to

renting from them, I would not have rented from them. Go to

[redacted]. 77% of the people listed there would give this place a

negative rating and would not recommend for reasons just like this. 77 out of

100 people. What reputable business would stand for that without changing their

policies and procedures to get a good reputation. There are slum lords in

Cincinnati with a better reputation than this.