Apollo Roofing

Thank you for giving us the chance to respond to the complaint made by the [redacted] 's I will address each point in their complaint.First of all, we never rush or hurry anyone off of our lot, especially one who had just spent $in repair cost Our technician, as well as our service manager, spent at least minutes with the [redacted] 's outside of their trailer explaining what repairs we completed and our findings In addition, the [redacted] 's spent about the same amount of time in our parts room discussing the situation with the owner and parts manager Before they ever saw their trailer, they were asking for us to cut the cost of repairs.On May 15, the [redacted] 's dropped off the trailer to be worked on They had several tasks they wanted to have completed on this trailer One of the task was to pack the wheel bearings and check the brakes The [redacted] 's had purchased the trailer used from an individual The trailer was pulled up to our shop on the 18th of June to begin repairs The technician pulled the wheels and removed the hub assembly's, removed the bearings, cleaned the bearings and checked the brakes A phone call was made to the [redacted] 's that day to inform them of our findings A message was left on their voicemail, and Mr [redacted] returned the call later that morning We informed him of the repairs needed and the prices involved Mr [redacted] authorized the repairs The repairs were completed on June 25th, the [redacted] 's were notified, and they picked the trailer up on June 29th One of our technicians assisted the [redacted] 's with the hookup with the trailer, and talked with him about the repairs made At NO point was he rushed or hurried off of our lot Mr [redacted] returned with the trailer 1/hour later, because the brakes were hot and smoking We immediately pulled the trailer up to the shop bay to check for the problem Two technicians worked together One pulled the wheels and the started checking the wiring When no problem was detected with the trailer, we asked Mr [redacted] if he had a brake control in his vehicle He said no We asked if we could check the wiring in his vehicle He agreed, and we found that the wiring in his vehicle was done incorrectly We had nothing to do with that wiring We asked who did the wiring and he advised us that a company by the name of [redacted] had We advised him that he needed to return to them for reimbursement of the wiring job We advised him that he needed a brake controller in his vehicle, and he declined In essence, he was pulling his trailer without brakes This was a problem he was aware of when he left our lot for the final time.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The respondent, in describing time spent with the shop personnel is referring to the time after returning to the shop with the problem, not when they rushed out of there before on that same day. That question isn't very important to my issue. We know that the other people wired the tow vehicle incorrectly. The problem is that we engaged the RV people to discover why the brakes were grabbing and to correct that problem. They failed to do that. They had a role in causing the damage to the brakes because of this failure and I feel they owe. This is a difficult situation, of course, since each vendor keeps saying they didn't do anything wrong and that the other bears all the responsibility leaving the customer out of luck. I feel they have a duty toward us in this situation. We aren't talking about having done something incorrectly. It is that they failed to do the right thing and now are trying to get out of that responsibility.Neither of us havs any recollection of being told about a brake controller and that without one, no have no trailer brakes

Thank you for giving us the chance to respond to the complaint made by the [redacted]'s.  I will address each point in their complaint.First of all, we never rush or hurry anyone off of our lot, especially one who had just spent $800.00 in repair cost.  Our technician, as well as our service...

manager, spent at least 30 minutes with the [redacted]'s outside of their trailer explaining what repairs we completed and our findings.  In addition, the [redacted]'s spent about the same amount of time in our parts room discussing the situation with the owner and parts manager.  Before they ever saw their trailer, they were asking for us to cut the cost of repairs.On May 15, the [redacted]'s dropped off the trailer to be worked on.  They had several tasks they wanted to have completed on this trailer.  One of the task was to pack the wheel bearings and check the brakes.  The [redacted]'s had purchased the trailer used from an individual.  The trailer was pulled up to our shop on the 18th of June to begin repairs.  The technician pulled the wheels and removed the hub assembly's, removed the bearings, cleaned the bearings and checked the brakes.  A phone call was made to the [redacted]'s that day to inform them of our findings.  A message was left on their voicemail, and Mr. [redacted] returned the call later that morning.  We informed him of the repairs needed and the prices involved.  Mr. [redacted] authorized the repairs.  The repairs were completed on June 25th, the [redacted]'s were notified, and they picked the trailer up on June 29th.  One of our technicians assisted the [redacted]'s with the hookup with the trailer, and talked with him about the repairs made.  At NO point was he rushed or hurried off of our lot.  Mr. [redacted] returned with the trailer 1/2 hour later, because the brakes were hot and smoking.  We immediately pulled the trailer up to the shop bay to check for the problem.  Two technicians worked together.  One pulled the wheels and the started checking the wiring.  When no problem was detected with the trailer, we asked Mr. [redacted] if he had a brake control in his vehicle.  He said no.  We asked if we could check the wiring in his vehicle.  He agreed, and we found that the wiring in his vehicle was done incorrectly.  We had nothing to do with that wiring.  We asked who did the wiring and he advised us that a company by the name of [redacted] had.  We advised him that he needed to return to them for reimbursement of the wiring job.  We advised him that he needed a brake controller in his vehicle, and he declined.  In essence, he was pulling his trailer without brakes.  This was a problem he was aware of when he left our lot for the final time.?