Apollo Strong Moving Company

Based on the inventory I was given at the time of booking, I priced and scheduled client for our smaller truckAt no time did she ask what size truck she was gettingHer inventory was written in the internal notes section of our moving softwareInventory is not written on contracts that are
hourlyTime estimate is only an estimate based on the information givenClient called several days prior to move to ask about additional insuranceAt that time, I repeated her inventory to her as written in my notes which she agreed to, further validating my decision to use the smaller truck. Hours into the move, client calls to say that we brought the wrong truck and that the men were having to take too much time to rearrange her belongings to maximize spaceAt that time, I authorized minutes off her move in the spirit of customer relationsIf client thought we had the wrong truck at the start of her move, she should have called the office prior to signing our contract and the men workingNo where on her contract did it state that she was getting one of our larger trucksI then looked up her address on Trulia.com to find that the pictures of her furniture that were featured online did not match the inventory that I was givenThe following quote is from her google review which basically states that I scheduled the truck size off of what I was toldShe wrote "The actual movers were great, but the front office, not so. Be sure you have them come out and do an inventory because if they go by anything you tell them you will come up with too small of a trailer and more time then they estimated." Additionally, in this Revdex.com complaint, client states that her move cost was $Actual move cost from our company was $There was no breach of contractClient was charged for the amount of time used minus minutes and was given the size truck that I scheduled her for based on the inventory given

Dear customer, a sliver of wood came off your cabinet when our movers put it on the dollyOur crew manager offered to repair it at the time of service but was told no because it was an antiquePer your signed contract and as it was stated in your quote and from the crew manager, all items are
covered at $per pound regardless of the itemAdditional insurance was not requested nor purchasedI accepted your cabinet claim and it is in processWhen you called days later regarding your TV, you stated the movers put it down on the floor hardYou stated that there was no physical damage to your TV but the issue was that it powered off after secondsIf your TV was "dropped", there should have been some type of physical damage like a crack or screen problemsWhen I googled "Vizio 55" TV shuts off after seconds" the internet shows that this is a reoccurring issue with Vizio TV'sPlease see the attached screenshotI stated in the email that my research showed that to fix the problem, unplug your TV and hold the power button down for seconds to reset the TVI stated that if this didn't work, the next step, according to google, was to get the firmware update to fix the problemYour TV claim was denied based on the fact that this is a documented issue with Vizio and there was no physical damage to your TVWhen I called to speak with you about this, you stated that you shouldn't have to reset or update your TV since we were at fault for it's power issueI would encourage you to try to reset your TV and update your firmwareI continue to deny that we are at fault for a manufacturer issue with your Vizio TV

We do not employ deceptive practicesA mover has the right to accept or deny any damage claim made by a consumer. Even so, as it is clearly stated on your move confirmation I emailed and the contract you signed, any claim is covered at $per pound, regardless of itemOur policy to check TV's before and after moving them was made to protect our company from TV claims we feel we are not responsible forWith your TV turning on, the problem that you are reporting would not have shown up when testedAgain, there is no physical damage to your TV. If it was not for the plethora of consumer complaints on the internet that describe the problem you are having with your TV as being a manufacturer issue, I may have looked at your claim differentlyDid you contact Vizio Support? Representative Sid at ###-###-#### is aware of this issue with Vizio TV's and if you explain the problem, will send you a firmware update via a usb drive, free of chargeThey will want your receipt but if you don't have it, they can still send you the usb firmware update even if it is out of warrantyPlease call Vizio support and let me know what they say.Sincerely,Apollo Strong Moving

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11472408, and find that this resolution is satisfactory to me, although there was no mention of a conversation on May which she did state they were bringing out a larger truck As a customer I don't have access to their software so I wasn't able to make comments about that conversation since either she didn't or she chose to remove those comments from her system

While I appreciate your response none of my televisions (3)sets were plugged in and checked by your company the Vizio 55inch Smart  tv was left on the floor in my third bedroom ,and I had to ask them to put my television on the stand in the living room that was plugged in by myself,I don't agree that a perfectly working television need updating,firmware and not staying on unless it was damaged internally by your mover(1person)which I witnessed hearing how hard it was dropped on the floor.