Apollo Tech USA Inc.

I recently purchased an Apollo Tech USA product called a Meri momentum thermostat upon having the unit professionally installed I have been unable to pair the device to my phone I have contacted there's tech support numerous times and unfortunately they are less than helpful they are more interested in getting me off the telephone and then actually helping me with my problem I will give them credit that they have at least called me back off of trouble that I have submitted through email actually to them I currently live in Texas where it is quite warm in August so it is very troubling that I can't get my new thermostat to work correctly on my last call in I was told that it would be Monday before they could reset the thermostat in an attempt to get it to work a very disappointing for a product that I had high hopes for hopefully their customer service will improve and as I can get my product working but I'm not going to hold my breath

I am rejecting this response because:
What was said in the response was not correctWhen I opened the box after purchasing this item it stated if you have any problems do not return the product contact usThis is exactly what I did but it took a week and several emails and messages through Facebook for a replyWhen I finally got a hold of someone mention the issues I had with the cameraThe resolution is not 720p as stated on the box, the storage is not clearly indicated that it needs to be paid for after days, it only record second Clips maximum and half the time the clips are even able to be replayed and there are no thumbnails within the app which is free with the cameraI sent a copy of the receipt as well as pictures of the barcode Etc and requested to speak with a manager over timesI finally spoke with one where I had to repeat my entire situation and simply asked for a refund or a new camera to be sent out. Company refused multiple times as they claim that their products all will have the same issuesThis is unacceptable for a company to basically admit that their product is not very good and not as advertised and sending another camera would not be a resolution as the same issues I mentioned above would apparently take placeThis company has been terrible to deal with, they have been rude, disrespectful and have tried to make me jump through hoops to get a refund or replacementI never had an issue with a company like this ever beforeThis company clearly believes that the customer is not always rightall I want is a new camera or a refund sent out immediately company coninues its to claim that I never sent my receipts but I did

Customer Service did contact this consumer to resolve his problem
The last email sent out on around April 27,
Not know WHEN this consumer filed complaint with Revdex.com??!!
We will call this consumer continuously to address his problem
Thanks

***: Mr*** contacted the customer service of Apollo Tech USA Incstarting on April by emailsHis complaints include (1) the free trial for the cloud service is only days; (2) delays in the live feed; and (3) estimate of the camera resolutionNone of above are product defectsApollo
cannot make refund or replacement because Mr*** are not happy with the productFor courtesy, Apollo did offer refund but asking for purchasing receiptMr*** said he provided purchasing receipt with his email to ApolloWhat Apollo received is a picture of the bar code from the boxMr*** keeps calling; however, he did not provide the purchasing receiptWe would like to ask your favor to inform Mr***For refund, he must (1) provide purchasing receipt; and (2) return the product in his hands to usThanks *** *** Legal Administrator

Initial Business Response /* (1000, 8, 2016/05/31) */
Contact Name and Title: Apollo Tech Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@momentumcam.com
We apologize for any inconvenience this may have causedHowever, we are able to see that the issue has now been resolved and
the cameras should be released in order for you to use with your own accountIf you have further questions or concerns, please feel free to contact usThank you! Sonya G- Apollo Tech Customer Service

Initial Business Response /* (1000, 8, 2016/05/31) */
Contact Name and Title: Apollo Tech Customer Serv
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@momentumcam.com
We apologize for any inconvenience this may have caused. However, we are able to see that the issue has now been resolved and...

the cameras should be released in order for you to use with your own account. If you have further questions or concerns, please feel free to contact us. Thank you! Sonya G- Apollo Tech Customer Service