Apothecare Pharmacy

Re: ID#12537488 To Whom It May Concern,On November 28, 2017, Ms*** cancelled from our program; she wanted to handle her debt on her ownOn December 1, 2017, I mailed out check #*** in the amount of $to refund herShe had cashed that checkToday, I am mailing out check #*** in
the amount of $to Ms*** to cover her overdraft fee.Enclosed, you will find the following:-A copy of our cancellation notes-A copy of check #*** in the amount of $that Ms*** had cashed -A copy of the December 11, letter that I mailed to Ms*** -A copy of check #*** in the amount of $for the overdraft feesPlease contact me if you have any questions.SincerelyJoyce S*** Office Coordinator

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***

January 23, 2017To Whom It May Concern,Enclosed, you will find an invoice for all of the work that was done for Ms. [redacted], a Trust Account Summary, which explains how much money Ms. [redacted] had paid in and where it all went (Ms. [redacted] received a copy of this), and a copy of her contract.During...

the fifteen months that Ms. [redacted] was in our Debt Negotiation Program, we settled four of her accounts; two of which were lawsuits. In settling the lawsuits, it saved Ms. [redacted] from any judgments. We, also, saved her money.On January 13, 2017, Ms. [redacted] called into our office four times. Each time we tried to explain things to her but she was argumentative, rude and abusive. Each phone call ended with her hanging up on us. After the fourth phone call, we terminated her. In addition, she called in on January 20, 2017 being very abusive to our staff about her termination.Please let me know if you have any questions or need anything else. Sincerely,Joyce S[redacted]Office Coordinator

April 6, 2016Re: ID#[redacted]To Whom It May Concern:Ms. [redacted] called our office on February 16, 2015 regarding a 1099c that she received. She was upset because her taxes were already completed. She hung up on us without listening to our recommendations. We called her right back and had to leave...

a message regarding what steps to take. She called again on March 28, 2016. We explained what to do; that she needed to go to a tax professional and if proven insolvent, she wouldn't have to pay the taxes. We explained that her taxes could be amended. She would not listen to us.Ms. [redacted] came into our program with $24,933.72 worth of debt. Through our program, we saved her $13,115.94. Therefore, she did not lose money; she ended up saving money by using our services.Sincerely, Joyce S[redacted]Office Coordinator