[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The package has arrivedThanks[redacted]
My mom is a senior with a slight language barrier. She is 59. Over 60% of the group is 60 years old or older, all with language barriers. The three oldest individuals in the group are between 73 -75 years of age. I would like to update that there were 19 people in the group. Please let me know if any additional clarification is needed.
We apologize for the delay with [redacted]s rebate check. We are certainly happy to expedite this for him and he is due the refund. There seems to have been a miscommunication between his consultant and our accounting department. Again - we are happy to mail this check to him today....
In addition, for his troubles regarding the delay we will issue Mr. and Mrs. [redacted] a future travel credit for $75 per person that can be redeemed on a future booking with AfordableTours.com
Dear Diana -Thank you for bringing this matter to our attention again. When I spoke with CIE, they verified to me that the refund amount was correct and the $224.70 was kept as penalty per their sales contract. Richard [redacted] communicated these figures to you correctly per CIE.However, it...
is clear that you were not aware of this stipulation within the CIE sales contract.As a gesture of good will, Affordabletours.com will be refunding you the $224.70 via check. Please expect this check to arrive within 7-10 business days.Working together,Marisa [redacted]Customer Service Manager
Dear Sir or Madam,Thank you for your email. AffordableTours.com mailed a check via [redacted] overnight to Mr. and Mrs. [redacted] on August 31st. The address the check was mailed to was - [redacted]. The [redacted].The check # was -[redacted] in the amount of $250.00. To date, this check has not been cashed. We would like to respectfully request that Mr. and Mrs. [redacted] please look around their home for the package or perhaps check to see if a neighbor has picked it up for them. If they cannot locate the package, we will be more than happy to resend a check via overnight mail and require a signature for delivery to assure receipt this time.In addition, I have not received any phone calls or emails from Mr. and Mrs. [redacted] regarding this matter since we mailed the check out to them. My assumption had been that all was well and that the [redacted]'s had received the check. My apologies for this.I will look forward to hearing from you soon as we work to resolve this matter to the customers satisfaction.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Manager
AffordableTours.Com
[redacted]
[redacted]
Toll Free [redacted]
Fax: [redacted]
E-mail:[redacted]
Work Schedule:
Monday - Thursday
– 7:30am to 4:00pm Central Time
Sunday – 10:00am
to 6:00pm Central Time
I am OFF on
Fridays and Saturdays
[redacted]
My name is Marisa H[redacted] and I am the Customer Service Manager with AffordableTours.com. Thank you for your email.I have taken some time to review your complaint and your booking details. From what I can see, I surmise that there seems to have been some miscommunication or...
misunderstanding regarding the discounts and promotions. In addition, there seems to have been some misinformation on exactly how the $25 excursion promotion should have been applied and redeemed. I apologize for all of this confusion.We will be happy to mail you a refund for this. I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $100 total?Who the refund should be mailed to. There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted]Thank you for bringing your complaint to our attention so that we can work on resolving this for you. I will look forward to your reply.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Senior Manager
AffordableTours.Com
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
The package has arrivedThanks[redacted]
My mom is a senior with a slight language barrier. She is 59. Over 60% of the group is 60 years old or older, all with language barriers. The three oldest individuals in the group are between 73 -75 years of age. I would like to update that there were 19 people in the group. Please let me know if any additional clarification is needed.
We apologize for the delay with [redacted]s rebate check. We are certainly happy to expedite this for him and he is due the refund. There seems to have been a miscommunication between his consultant and our accounting department. Again - we are happy to mail this check to him today....
In addition, for his troubles regarding the delay we will issue Mr. and Mrs. [redacted] a future travel credit for $75 per person that can be redeemed on a future booking with AfordableTours.com
Dear Diana -Thank you for bringing this matter to our attention again. When I spoke with CIE, they verified to me that the refund amount was correct and the $224.70 was kept as penalty per their sales contract. Richard [redacted] communicated these figures to you correctly per CIE.However, it...
is clear that you were not aware of this stipulation within the CIE sales contract.As a gesture of good will, Affordabletours.com will be refunding you the $224.70 via check. Please expect this check to arrive within 7-10 business days.Working together,Marisa [redacted]Customer Service Manager
Dear Sir or Madam,Thank you for your email. AffordableTours.com mailed a check via [redacted] overnight to Mr. and Mrs. [redacted] on August 31st. The address the check was mailed to was - [redacted]. The [redacted].The check # was -[redacted] in the amount of $250.00. To date, this check has not been cashed. We would like to respectfully request that Mr. and Mrs. [redacted] please look around their home for the package or perhaps check to see if a neighbor has picked it up for them. If they cannot locate the package, we will be more than happy to resend a check via overnight mail and require a signature for delivery to assure receipt this time.In addition, I have not received any phone calls or emails from Mr. and Mrs. [redacted] regarding this matter since we mailed the check out to them. My assumption had been that all was well and that the [redacted]'s had received the check. My apologies for this.I will look forward to hearing from you soon as we work to resolve this matter to the customers satisfaction.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Manager
AffordableTours.Com
[redacted]
[redacted]
Toll Free [redacted]
Fax: [redacted]
E-mail:[redacted]
Work Schedule:
Monday - Thursday
– 7:30am to 4:00pm Central Time
Sunday – 10:00am
to 6:00pm Central Time
I am OFF on
Fridays and Saturdays
[redacted]
My name is Marisa H[redacted] and I am the Customer Service Manager with AffordableTours.com. Thank you for your email.I have taken some time to review your complaint and your booking details. From what I can see, I surmise that there seems to have been some miscommunication or...
misunderstanding regarding the discounts and promotions. In addition, there seems to have been some misinformation on exactly how the $25 excursion promotion should have been applied and redeemed. I apologize for all of this confusion.We will be happy to mail you a refund for this. I have left a voicemail for you on your day phone [redacted] In order to move forward with the refund, I just want to confirm two things with you please:The exact amount that should be refunded total (or per person) Is it $100 total?Who the refund should be mailed to. There are two travelers - [redacted] Should each of you receive a refund? Or - should the refund only be sent to [redacted]Thank you for bringing your complaint to our attention so that we can work on resolving this for you. I will look forward to your reply.Warm Regards,
Marisa H[redacted] -
CTA
Customer
Service Senior Manager
AffordableTours.Com
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.