Appalachian Lawn Care & Snow Removal

2nd Response to [redacted] complaint ID: [redacted] The move was picked up on time. The FADD (First Available Delivery date) that the customer chose was 8/**/**15. Based on a First Available Delivery date of 8/**/2015 the goods must be delivered by 9/**/2015. (September ** was Labor Day) On term #2 of the signed agreement it states: "Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God."

At this time, I have been contacted directly by Alliance Moving Services Inc. regarding complaint ID 10737904, however my complaint has NOT been resolved because:
According to the contract I signed, Alliance promised to disassemble and reassemble furniture.  They were unable to disassemble the bulk of my shipment (1 armoire).  The mover crossed this item off the inventory list and delivered the rest of the goods without a discount for not delivering the bulkiest of the items.  I had to pay another mover $778 to move the armoire.  Furthermore, Alliance delivered my goods beyond the 30 business day limit without offering a discount for the delay.  In addition, when the items were delivered they were not placed as I requested.One end table was left in the middle of the entry.  A large and very heavy carpet was left rolled up in front of the laundry room door.  The carpet needed to be carried up one flight of stairs.  When Alliance called me on Friday to announce the delivery, she told me I owed $268.  When the driver arrived he told me I owed $468.80.  These guys don't accept checks.  This was very inconvenient as the delivery took place at 5 pm on a Sunday.  The driver also charged me an extra $75 to bring the items from the elevator to my apartment.  The men that delivered the furniture were very nice, very polite.  I would not recommend Alliance to any one wanting to move their household goods as no one was ever able to tell me when my goods would be delivered despite a request at initial pick-up for ASAP delivery.  I was not given the discount for sending less items than the pick-up inventory showed even though the decreased inventory was the mover's own fault.  He could have picked up a phone to call for advice on disassembling an armoire.  I am also disappointed with Alliance for not reducing the amount I owed for taking so long to deliver.  The armoire arrived in 3 business days, the Alliance move arrived in 35 business days.  I have moved from [redacted] to [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], and finally to [redacted].  In all of these moves, Alliance was the worst.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to [redacted] complaint ID # [redacted] On July **, 2015 we advised the customer that the agent carrier is not obligated to pick up the armoire because the customer signed a revised estimate that did not include the armoire. The customer stated that they will not pay the remaining balance...

until the armoire is moved. We are working diligently to get this problem solved. The agent carrier is looking to move the armoire soon. But the bottom line is that the customer agreed to a different inventory list with the agent carrier. If the customer does not pay the remaining balance it will delay the delivery of the household goods.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When you agree to a two day window, you expect it to be done in normal working hours. Both days they arrived later than they had indicated and left at times that are not within normal business hours. May [redacted], they left at 9:42 PM and May [redacted], they wrapped up at 11:51 PM. This should be communicated to the customer that when they sign up for a two day window it's any time between the 48 hours window. My original complaint also expressed my dissatisfaction in regards to the attitude of the [redacted] being inappropriate. This was not at all addressed by the business.Furthermore, while everything arrived (late), the tv and sound system was damaged, the kitchen table (family heirloom) was scratched, and the items the movers disassembled were not reassembled as stated in the contract. I would like a discount as the movers are not responding to my inquiries. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's fine. I give up. They will tell you anything to get that electronic signature and down payment. I was told by [redacted], who is no longer with the company that they were flexible with the date. Lesson learned.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I told multiple of your employees multiple times that I had a fully loaded 16x8x8 pod and I asked multiple times if what I ordered was big enough and they assured me it was more than enough space. I don't know spaces the way you guys do, I'm not in the moving business like you guys are I have to trust in what you tell me. I also don't recall being told the cubic ft I ordered just the weight limit that they told me I was getting. Regardless I was very clear up front with what I had going into this and you were deceptive. I was very transparent and was guaranteed multiple times with the words "guarantee" and "promise" being used by your employee that what I ordered was more than enough size. I was lied to. Bottom line.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The fact that alliance never told us about the 3% charge or even mentioned there may be a possible charge is not good business practice. Being dishonest with customers is also not very appropriate for a business.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,      [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The weight/size I reserved was what I was told was "more than enough" based on me telling YOUR reps that I had a 16x8x8 pod fully packed floor to ceiling and wall to wall. Also, the contracted mover told me that just my furniture alone (all of which was provided in the aforementioned list) was over the weight reserved because they are solid wood furniture (not particle board) and way heavier than your standard furniture. So even just based off what is in that list you have, those items in that list you have were over the weight YOUR rep promised me was more than enough. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]