AppFolio software is wonderful, needs a few tweaks that other programs have, but usable.
Customer service is the absolute worst out of any property management software I have used to date. QuickBooks, Yardi, and Rent Manager all have much better customer service. Unless you want to buy something additional, you will be waiting a minimum of a week to resolve a problem that should only take 5 minutes. It gets worse every year instead of better. I keep holding out hope for this change, but I have given up hope on that now. This is my number one complaint when other owners are looking for software to use. I do not refer to AppFolio based on the lack of help on the smallest issues.
Customer service is the absolute worst out of any property management software I have used to date. QuickBooks, Yardi, and Rent Manager all have much better customer service. Unless you want to buy something additional, you will be waiting a minimum of a week to resolve a problem that should only take 5 minutes. It gets worse every year instead of better. I keep holding out hope for this change, but I have given up hope on that now. This is my number one complaint when other owners are looking for software to use. I do not refer to AppFolio based on the lack of help on the smallest issues.