Good day. I found a possible bugs with the program.
April, my son's bank account was hacked. April 24th, the new account information was provided and a payment was made through the system using the new account. June 1st, the system accessed the old account and the property management charged me NSF and late fees. I reentered the new account information and set the next payment date to July 7th. July 1st, the system again accessed the old account information and made an unauthorized transaction and again the account from my view was showing only the new account information.
Bug #2 the system will not let me make a payment when the system thinks I have a zero balance. So even though I knew the system charged the wrong account I could not make a payment from the correct account. Due to the 4th of July holiday, I was forced to drive almost 2 hours one way to make sure the payment was made on the 5th.
Possible bug #3 on June 30th, I went online to try to make a payment, but for some reason, I was not able to.
The property management refuses to return all the NSF charges and late fee even though I have shown them the system was in error. They claim they have no control of the system and I have shown neither do I and they are forcing me to pay for the app's errors which is also showing me late on my rental history.
Since the issues seems to be software related, I am requesting that these bugs be looked into and arrangements made to clear the late payments and return of all the charges.
I have notified the property management that I am revoking the electronic pay authorization and have removed payment information from the portal.
Hi ***, I'm sorry you had trouble with one of our apartment listing site partnersWhile we do everything we can to ensure each of your listings is posted quickly, completely and accurately to each of our partner sites, there are sometimes issues or errors occurring on those third party sites which are out of our controlIn this instance, there did seem to be an issue with the accuracy of some listings on one of our partner sites for a few hours which we notified our partner about and was quickly correctedBased on your more recent response to us indicating your happiness with our service and wish to continue using it, it appears you're satisfied with the response and the service and no further action is necessary at this timeThanks and best wishes! The AppFolio and RentLinx Teams
Complaint: I am rejecting this response because: [redacted] ***, was the person who help load the data into the systemAppfolio sent us a schedule of phone conferences to become more familiar with the product and services [redacted] attended the first few and said the phone conferences did not provide any practical training for the productI did not join in, because it did not train usOur data was fully loaded by the end on November, as we started to use to system in December we spent most of the month trying to get help and it was not until the end of December that we got direction on the online sessions that should have been explained much prior The complaint is the service does not provide the functions sold to usIn January when we started being able to use the software, the person who help pull everything over could not get us the functions that we expected at the point of saleBy the end of January it was obvious the software was not as complete as the sales presentation gaveThe implementation person asked a specialist to call and we did not connectWe continued to work with the implementation person and could not get any furtherShe then had the original sales person call us and she then transferred us to her ManagerHe refused to connect us to anyone else and never sent the contract over that he said he would The agreement at the point of sale is a month agreement if the product sold is the product deliveredAppfolio has not been able to provide the services sold and are in breech on the agreementAs such we are not required to continued the term of the agreementWhen this started we had been charge $as a setup fee and the first quarter bill of $Since a second quarter has been billed and a new $chargeThe new total is $We understand the setup process had expenses and would be willing to loose the $that was the charge for the initial setupThe service has not been what was sold and the two quarter bills for a service that does not function as we need has not been used and will not be usedThere is no loss to AppfolioNo services have been started or used, any services Appfolio started from the beginning what their process We have received an excess of generic we would love to help you emails, but when it comes down to it, the help is not available, the service is not where it needs to be and the software is a poor property management software The attitude of Appfolio shows they know they can not deliver the services properly and are trying to hold a strong arm to force their services to learn how to deal with the lack there ofWe would like to end this peacefullyOur hourly rate is $and if an attorney is hired their fee will be much more Regards, [redacted]
PLEASE NOTE: this response is from A [redacted] Cottle, Compliance Manager - not A [redacted] I wasn't able to change the email addressPlease direct any further responses to me at [redacted] @appfolio.comThank you! Dear Revdex.com of the Tri-Counties, In investigating MrC***s complaint, we have reviewed our systems and established the following: On July at approximately 4:35pm, R [redacted] ***’ (an occupant in MrC***s unit) credit/debit card was used to pay rent? using MrC***s email address to access his tenant portalThe transaction was submitted but the card declined and therefore no payment was made hours later at around 6:40pm, an attempt was made to pay the same rent charge via ACH/e-checkThis payment rejected due to non-sufficient funds – the rejection was reported to the property manager through the ACH system on July A second ACH/e-check payment was made on July and as far as we can tell, this payment appears to be a good paymentPlease see attached for screenshots of the declined credit card payment and ACH/e-check payment which was returned for non-sufficient funds No funds are pre-authorized or held by AppFolio at any point during the rent payment processHere, the credit/debit card payment was ?submitted by MrC***/MsC***, but was declined by their bankThe ACH/e-check payment was then attempted, and returned for non-sufficient funds, but this had nothing to do with AppFolio, or the prior declined debit/credit card paymentAs stated previously, AppFolio does not hold any funds in the rent payment process We apologize that MrC [redacted] was not able to reach AppFolio to his satisfactionAppFolio’s customers are property managers, and not tenantsWhen a tenant calls our customer success line, they are instructed to call their property management company directly – the property manager can escalate to AppFolio if necessary Please let me know if you have any further questionsKind regards, A [redacted] -- A [redacted] Compliance Manager | AppFolioP: ###-###-#### | F: ###-###-####a***[redacted] @appfolio.com-------------------------------------------------------
Dear MrC***, Thank you for your message regarding your AppFolio Property Manager subscriptionI have spoken with our Sales and Billing teams, and have confirmed that a refund in the amount of $2,was processed today, December Please look for an email from our billing team with confirmation of your refundPlease let me know if you have any further questionsKind regards, A [redacted] -- Anna Cottle, AAPCompliance Manager | AppFolio Property ManagerP: | F: 866.495.4929anna.cottle@appfolio.com--------------------------------------------...⇄ Us Online -- www.AppFolio.com www.Facebook.com/AppFolio www.PropertyManager.com
I wanted to follow up from your conversation with M [redacted] last week and understand a little more about your situation and figure out how we can best help you
[redacted] - Our finance team exchanged emails with you earlier today informing you that we've terminated your agreement with AppFolio We wish you the best of luck in and beyondThank you, [redacted] AppFolio
Revdex.com:Thank you Appfolio!! It is with much apprecition that we send this response to Appfolio, for listening and understanding our side of the coin Thank you for the quick response and the refund I have reviewed the response made by the business in reference to complaint ID 11625511, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:This is extremely fairI regret that I had to file a dispute to get to this point, and feel somewhat dragged through the mudBut at this juncture, the business is being completely fair and I appreciate that I have reviewed the response made by the business in reference to complaint ID 10843111, and find that this resolution is satisfactory to me Regards, D [redacted]
Dear MrM [redacted] Thank you for your message and sorry to hear that our product will not work for your businessOur goal at AppFolio is to give all our customers a great experience and the attention necessary to get the software running smoothlyI know both sides worked hard to make sure that happenedDespite these efforts this did not work for your business and therefore we will be granting your request for a refundPlease look for an email from our billing team with confirmation of your refundWe wish you the best of luck in your future endeavors Please let me know if you have any further questions Kind regards, J [redacted] Compliance Specialist Appfolio Inc
Dear I***, We apologize that the resolution was not to your satisfactionAs we mentioned, we had previously agreed that the implementation fee was unable to be refunded but confirmed that your subscription was cancelled and the early termination fee was waivedIf you would like more detail regarding this, please feel free to reach out to our billing teamBest wishes, AppFolio
We did communicate with Ms [redacted] in January and February regarding her account To accommodate Ms [redacted] 's, we ceased billing her monthly website charge and cancelled her account at the end of her subscription term She was not correct in her summation that Appfolio required a 30-day cancellation notice; it was made very clear that we require a day non-renewal notice prior to the end of her annual subscription Ms [redacted] is requesting partial credit for her final quarter (Jan-Mar) due to lack of use, however she left a voice-mail on February stating that she would like her database deactivated in days and she was in her database as recently as February We do sympathize with Ms [redacted] 's family situation and have credited her for one month (March) as she was still using the product through the month of February
Dear Royal, Thank you for taking the time to reach out to us and our apologies for inconveniencing youYour name and number has been removed from our database - please let us know if there is anything further we can doKind regards, AppFolio
Dear I***, Thank you for your message and we are sorry to hear that our implementation process was not a good fit for your business.Below is a summary of the communications between usAppFolio refundedyour subscription fee and waived the early termination fee at your request however we did not refund the implementation fee as you stated you were happy to pay this amount 7/14/2015: Contract signed - implementation fee charged on 7/15/E-mails and phone calls from implementation team getting started on database over the next three weeks - training plan set8/1/Quarterly $subscription fee charged - as stipulated in signed agreement 8/10/Customer requested information about cancelling Several phone calls over next two weeks attempting to retain customer and keep implementation on track 8/2615: Customer stated that the training for the software was too time consuming Customer stated that she was charged for the "Implementation Fee and months up front."; "please refund me the 600-something that was charged for the service."; "I am not requesting the Fee back, just the amount I paid for the services." 8/27/15: Sales manager contacted the customer via e-mail; customer responded: "I am reasonable enough to just request the cost of service (600-something)." 8/28/15, 2015: Sales manager spoke with Customer"Customer was upset that they didn't know the full scope of implementationDemanded refund of $quarterly payment, said that we can keep the $400." 8/31/15: $early termination fee was waived and $subscription fee was refunded 2/26/16: Customer sent e-mail stating that she is suing Chase Paymentech "because of a data entry error on behalf of a chase employee and receiving information from another Chase employee" regarding an attempt to dispute the $implementation fee2/26/16: Sales Manager contacted Customer and forwarded August correspondences requesting that only the $service fee be refunded2/26/16: Customer responded: "I am currently taking a business law class and taking any type of legal action is in my best interest and will help my grade significantly." In summary, we have refunded a substantial portion of your subscription but are unable to refund the implementation fee - this was agreed by you in our prior correspondenceWe do apologize if there has been any confusion and wish you and your business the bestKind regards, AppFolio
Dear D*** Thank you for your message, and we apologize for the frustration you have experiencedWe are dedicated to our customers' success from the beginning through to a successful partnershipWe have reviewed your complaint and the communication activity logged for this accountWe do see that there were several attempts made on our end to reach out and engage to ensure a successful migration and usage, and unfortunately we were unable to connectWe have granted your request to terminate your account and have waived the Early Termination FeePlease let us know if there is anything additional we can doWe wish you the best for your business! Kind regards, AppFolio
Complaint: I am rejecting this response because: We talked to different people in Appfolio during the month time period as we were directedAll along we were unable to use the softwareIt seems unfair to expect from us to fulfill the payment part of the contract while not being to use the softwareThanks Regards, [redacted] ***
Re: Complaint received from W [redacted] Complaint ID We are in receipt of your complaint filed on 8/19/ AppFolio provides web-based property management software that allows property managers to market and manage their businessAppFolio’s software includes the ability for property managers to run screening reports on prospective tenantsMrFulton’s screening report was pulled on 8/17/in relation to a rental application with for a property located at [redacted] ***, Charlotte, NC At the time, criminal records, eviction records, and negative trade lines were returned The criminal and eviction data for our tenant screening reports is electronically pulled from hundreds of national, state and county court records across the United StatesAs is stated on our reports, the reporting of criminal and eviction records is based upon limited identification information and varies according to restrictions placed on reporting by the different court jurisdictionsWhile AppFolio has applied industry best practices in the attempt to accurately match and report the information, we clearly state on the reports that we cannot guarantee that the record match(es) definitively belong to the applicant and that we highly recommend that property managers cross-check against the applicant supplied information to verify the data prior to making acceptance or denial decisions based on the data provided AppFolio has a number of tools and resources available to assist property managers and consumers in validating any information that may seem inaccurate or outdated on a report: AppFolio has a Consumer Relations department, available to assist consumers and property managers in receiving a copy of a report, as well as disputing or validating information on a screening report AppFolio recommends to property managers that they cross-check against the applicant supplied information to verify the data prior to making acceptance or denial decisions based on the data provided As a result of your request, AppFolio has initiated a reinvestigation for the crimial records on MrFulton’s reportWe will contact you immediately as soon as we receive the results of the reinvestigation Sincerely, D [redacted] AppFolio, Inc Manager, Consumer Relations [redacted] Drive Santa Barbara, CA Direct:###-###-#### Fax: ###-###-####
Please see below for the communication with the customer setting out a resolution to their complaint---------- Forwarded message ----------From: B [redacted] Date: Fri, Aug 28, at 2:PMSubject: Re: AppFolio Account & Revdex.com ComplaintTo: B [redacted] < [redacted] @appfolio.com>Thank you B***, I appreciate you reaching outI accept this resolution and will continue with Appfolio B [redacted] Stress Free Property Management LLCOwner/Property Manager On Fri, Aug 28, at 3:PM, B [redacted] < [redacted] @appfolio.com> wrote:Hi B***, Thanks for your time on the phone this afternoon I'm very pleased that you're interested in continuing a business partnership with AppFolioOn our call we covered: Possible fees incurred by tenants paying through AppFolio's optional payment platform AppFolio's optional fees for screening (two options - $or $15) NACHA file with no charges from AppFolio, but possible associated costs from your bank Owner ACH Payments are under development, but there is no exact timeline Owner ACH will carry additional per use charges paid to AppFolio Owner ACH, as with all AppFolio Value Added Services, are entirely optional Your service enhancement requests will be passed along to our Product Team, no timeline or guarantee of development AppFolio will provide a service credit equal to months service ($360), as requested The $credit will be applied to your account and may be used towards any future chargesPlease email back your confirmation on the summary of our call, acceptance of a $service credit, and your desire to continue your partnership with AppFoiloOnce I hear back, I'll ask our Billing Department to apply the service credit to your accountHave a wonderful weekend! B***
April, my son's bank account was hacked. April 24th, the new account information was provided and a payment was made through the system using the new account. June 1st, the system accessed the old account and the property management charged me NSF and late fees. I reentered the new account information and set the next payment date to July 7th. July 1st, the system again accessed the old account information and made an unauthorized transaction and again the account from my view was showing only the new account information.
Bug #2 the system will not let me make a payment when the system thinks I have a zero balance. So even though I knew the system charged the wrong account I could not make a payment from the correct account. Due to the 4th of July holiday, I was forced to drive almost 2 hours one way to make sure the payment was made on the 5th.
Possible bug #3 on June 30th, I went online to try to make a payment, but for some reason, I was not able to.
The property management refuses to return all the NSF charges and late fee even though I have shown them the system was in error. They claim they have no control of the system and I have shown neither do I and they are forcing me to pay for the app's errors which is also showing me late on my rental history.
Since the issues seems to be software related, I am requesting that these bugs be looked into and arrangements made to clear the late payments and return of all the charges.
I have notified the property management that I am revoking the electronic pay authorization and have removed payment information from the portal.
Thank you,
Dania Mowry
[email protected]
Hi ***, I'm sorry you had trouble with one of our apartment listing site partnersWhile we do everything we can to ensure each of your listings is posted quickly, completely and accurately to each of our partner sites, there are sometimes issues or errors occurring on those third party sites which are out of our controlIn this instance, there did seem to be an issue with the accuracy of some listings on one of our partner sites for a few hours which we notified our partner about and was quickly correctedBased on your more recent response to us indicating your happiness with our service and wish to continue using it, it appears you're satisfied with the response and the service and no further action is necessary at this timeThanks and best wishes! The AppFolio and RentLinx Teams
Complaint: I am rejecting this response because: [redacted] ***, was the person who help load the data into the systemAppfolio sent us a schedule of phone conferences to become more familiar with the product and services [redacted] attended the first few and said the phone conferences did not provide any practical training for the productI did not join in, because it did not train usOur data was fully loaded by the end on November, as we started to use to system in December we spent most of the month trying to get help and it was not until the end of December that we got direction on the online sessions that should have been explained much prior The complaint is the service does not provide the functions sold to usIn January when we started being able to use the software, the person who help pull everything over could not get us the functions that we expected at the point of saleBy the end of January it was obvious the software was not as complete as the sales presentation gaveThe implementation person asked a specialist to call and we did not connectWe continued to work with the implementation person and could not get any furtherShe then had the original sales person call us and she then transferred us to her ManagerHe refused to connect us to anyone else and never sent the contract over that he said he would The agreement at the point of sale is a month agreement if the product sold is the product deliveredAppfolio has not been able to provide the services sold and are in breech on the agreementAs such we are not required to continued the term of the agreementWhen this started we had been charge $as a setup fee and the first quarter bill of $Since a second quarter has been billed and a new $chargeThe new total is $We understand the setup process had expenses and would be willing to loose the $that was the charge for the initial setupThe service has not been what was sold and the two quarter bills for a service that does not function as we need has not been used and will not be usedThere is no loss to AppfolioNo services have been started or used, any services Appfolio started from the beginning what their process We have received an excess of generic we would love to help you emails, but when it comes down to it, the help is not available, the service is not where it needs to be and the software is a poor property management software The attitude of Appfolio shows they know they can not deliver the services properly and are trying to hold a strong arm to force their services to learn how to deal with the lack there ofWe would like to end this peacefullyOur hourly rate is $and if an attorney is hired their fee will be much more Regards, [redacted]
PLEASE NOTE: this response is from A [redacted] Cottle, Compliance Manager - not A [redacted] I wasn't able to change the email addressPlease direct any further responses to me at [redacted] @appfolio.comThank you! Dear Revdex.com of the Tri-Counties, In investigating MrC***s complaint, we have reviewed our systems and established the following: On July at approximately 4:35pm, R [redacted] ***’ (an occupant in MrC***s unit) credit/debit card was used to pay rent? using MrC***s email address to access his tenant portalThe transaction was submitted but the card declined and therefore no payment was made hours later at around 6:40pm, an attempt was made to pay the same rent charge via ACH/e-checkThis payment rejected due to non-sufficient funds – the rejection was reported to the property manager through the ACH system on July A second ACH/e-check payment was made on July and as far as we can tell, this payment appears to be a good paymentPlease see attached for screenshots of the declined credit card payment and ACH/e-check payment which was returned for non-sufficient funds No funds are pre-authorized or held by AppFolio at any point during the rent payment processHere, the credit/debit card payment was ?submitted by MrC***/MsC***, but was declined by their bankThe ACH/e-check payment was then attempted, and returned for non-sufficient funds, but this had nothing to do with AppFolio, or the prior declined debit/credit card paymentAs stated previously, AppFolio does not hold any funds in the rent payment process We apologize that MrC [redacted] was not able to reach AppFolio to his satisfactionAppFolio’s customers are property managers, and not tenantsWhen a tenant calls our customer success line, they are instructed to call their property management company directly – the property manager can escalate to AppFolio if necessary Please let me know if you have any further questionsKind regards, A [redacted] -- A [redacted] Compliance Manager | AppFolioP: ###-###-#### | F: ###-###-####a***[redacted] @appfolio.com-------------------------------------------------------
Dear MrC***, Thank you for your message regarding your AppFolio Property Manager subscriptionI have spoken with our Sales and Billing teams, and have confirmed that a refund in the amount of $2,was processed today, December Please look for an email from our billing team with confirmation of your refundPlease let me know if you have any further questionsKind regards, A [redacted] -- Anna Cottle, AAPCompliance Manager | AppFolio Property ManagerP: | F: 866.495.4929anna.cottle@appfolio.com--------------------------------------------...⇄ Us Online -- www.AppFolio.com www.Facebook.com/AppFolio www.PropertyManager.com
I wanted to follow up from your conversation with M [redacted] last week and understand a little more about your situation and figure out how we can best help you
[redacted] - Our finance team exchanged emails with you earlier today informing you that we've terminated your agreement with AppFolio We wish you the best of luck in and beyondThank you, [redacted] AppFolio
Revdex.com:Thank you Appfolio!! It is with much apprecition that we send this response to Appfolio, for listening and understanding our side of the coin Thank you for the quick response and the refund I have reviewed the response made by the business in reference to complaint ID 11625511, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:This is extremely fairI regret that I had to file a dispute to get to this point, and feel somewhat dragged through the mudBut at this juncture, the business is being completely fair and I appreciate that I have reviewed the response made by the business in reference to complaint ID 10843111, and find that this resolution is satisfactory to me Regards, D [redacted]
Dear MrM [redacted] Thank you for your message and sorry to hear that our product will not work for your businessOur goal at AppFolio is to give all our customers a great experience and the attention necessary to get the software running smoothlyI know both sides worked hard to make sure that happenedDespite these efforts this did not work for your business and therefore we will be granting your request for a refundPlease look for an email from our billing team with confirmation of your refundWe wish you the best of luck in your future endeavors Please let me know if you have any further questions Kind regards, J [redacted] Compliance Specialist Appfolio Inc
Dear I***, We apologize that the resolution was not to your satisfactionAs we mentioned, we had previously agreed that the implementation fee was unable to be refunded but confirmed that your subscription was cancelled and the early termination fee was waivedIf you would like more detail regarding this, please feel free to reach out to our billing teamBest wishes, AppFolio
We did communicate with Ms [redacted] in January and February regarding her account To accommodate Ms [redacted] 's, we ceased billing her monthly website charge and cancelled her account at the end of her subscription term She was not correct in her summation that Appfolio required a 30-day cancellation notice; it was made very clear that we require a day non-renewal notice prior to the end of her annual subscription Ms [redacted] is requesting partial credit for her final quarter (Jan-Mar) due to lack of use, however she left a voice-mail on February stating that she would like her database deactivated in days and she was in her database as recently as February We do sympathize with Ms [redacted] 's family situation and have credited her for one month (March) as she was still using the product through the month of February
Dear Royal, Thank you for taking the time to reach out to us and our apologies for inconveniencing youYour name and number has been removed from our database - please let us know if there is anything further we can doKind regards, AppFolio
Dear I***, Thank you for your message and we are sorry to hear that our implementation process was not a good fit for your business.Below is a summary of the communications between usAppFolio refundedyour subscription fee and waived the early termination fee at your request however we did not refund the implementation fee as you stated you were happy to pay this amount 7/14/2015: Contract signed - implementation fee charged on 7/15/E-mails and phone calls from implementation team getting started on database over the next three weeks - training plan set8/1/Quarterly $subscription fee charged - as stipulated in signed agreement 8/10/Customer requested information about cancelling Several phone calls over next two weeks attempting to retain customer and keep implementation on track 8/2615: Customer stated that the training for the software was too time consuming Customer stated that she was charged for the "Implementation Fee and months up front."; "please refund me the 600-something that was charged for the service."; "I am not requesting the Fee back, just the amount I paid for the services." 8/27/15: Sales manager contacted the customer via e-mail; customer responded: "I am reasonable enough to just request the cost of service (600-something)." 8/28/15, 2015: Sales manager spoke with Customer"Customer was upset that they didn't know the full scope of implementationDemanded refund of $quarterly payment, said that we can keep the $400." 8/31/15: $early termination fee was waived and $subscription fee was refunded 2/26/16: Customer sent e-mail stating that she is suing Chase Paymentech "because of a data entry error on behalf of a chase employee and receiving information from another Chase employee" regarding an attempt to dispute the $implementation fee2/26/16: Sales Manager contacted Customer and forwarded August correspondences requesting that only the $service fee be refunded2/26/16: Customer responded: "I am currently taking a business law class and taking any type of legal action is in my best interest and will help my grade significantly." In summary, we have refunded a substantial portion of your subscription but are unable to refund the implementation fee - this was agreed by you in our prior correspondenceWe do apologize if there has been any confusion and wish you and your business the bestKind regards, AppFolio
Dear D*** Thank you for your message, and we apologize for the frustration you have experiencedWe are dedicated to our customers' success from the beginning through to a successful partnershipWe have reviewed your complaint and the communication activity logged for this accountWe do see that there were several attempts made on our end to reach out and engage to ensure a successful migration and usage, and unfortunately we were unable to connectWe have granted your request to terminate your account and have waived the Early Termination FeePlease let us know if there is anything additional we can doWe wish you the best for your business! Kind regards, AppFolio
Complaint: I am rejecting this response because: We talked to different people in Appfolio during the month time period as we were directedAll along we were unable to use the softwareIt seems unfair to expect from us to fulfill the payment part of the contract while not being to use the softwareThanks Regards, [redacted] ***
Re: Complaint received from W [redacted] Complaint ID We are in receipt of your complaint filed on 8/19/ AppFolio provides web-based property management software that allows property managers to market and manage their businessAppFolio’s software includes the ability for property managers to run screening reports on prospective tenantsMrFulton’s screening report was pulled on 8/17/in relation to a rental application with for a property located at [redacted] ***, Charlotte, NC At the time, criminal records, eviction records, and negative trade lines were returned The criminal and eviction data for our tenant screening reports is electronically pulled from hundreds of national, state and county court records across the United StatesAs is stated on our reports, the reporting of criminal and eviction records is based upon limited identification information and varies according to restrictions placed on reporting by the different court jurisdictionsWhile AppFolio has applied industry best practices in the attempt to accurately match and report the information, we clearly state on the reports that we cannot guarantee that the record match(es) definitively belong to the applicant and that we highly recommend that property managers cross-check against the applicant supplied information to verify the data prior to making acceptance or denial decisions based on the data provided AppFolio has a number of tools and resources available to assist property managers and consumers in validating any information that may seem inaccurate or outdated on a report: AppFolio has a Consumer Relations department, available to assist consumers and property managers in receiving a copy of a report, as well as disputing or validating information on a screening report AppFolio recommends to property managers that they cross-check against the applicant supplied information to verify the data prior to making acceptance or denial decisions based on the data provided As a result of your request, AppFolio has initiated a reinvestigation for the crimial records on MrFulton’s reportWe will contact you immediately as soon as we receive the results of the reinvestigation Sincerely, D [redacted] AppFolio, Inc Manager, Consumer Relations [redacted] Drive Santa Barbara, CA Direct:###-###-#### Fax: ###-###-####
Please see below for the communication with the customer setting out a resolution to their complaint---------- Forwarded message ----------From: B [redacted] Date: Fri, Aug 28, at 2:PMSubject: Re: AppFolio Account & Revdex.com ComplaintTo: B [redacted] < [redacted] @appfolio.com>Thank you B***, I appreciate you reaching outI accept this resolution and will continue with Appfolio B [redacted] Stress Free Property Management LLCOwner/Property Manager On Fri, Aug 28, at 3:PM, B [redacted] < [redacted] @appfolio.com> wrote:Hi B***, Thanks for your time on the phone this afternoon I'm very pleased that you're interested in continuing a business partnership with AppFolioOn our call we covered: Possible fees incurred by tenants paying through AppFolio's optional payment platform AppFolio's optional fees for screening (two options - $or $15) NACHA file with no charges from AppFolio, but possible associated costs from your bank Owner ACH Payments are under development, but there is no exact timeline Owner ACH will carry additional per use charges paid to AppFolio Owner ACH, as with all AppFolio Value Added Services, are entirely optional Your service enhancement requests will be passed along to our Product Team, no timeline or guarantee of development AppFolio will provide a service credit equal to months service ($360), as requested The $credit will be applied to your account and may be used towards any future chargesPlease email back your confirmation on the summary of our call, acceptance of a $service credit, and your desire to continue your partnership with AppFoiloOnce I hear back, I'll ask our Billing Department to apply the service credit to your accountHave a wonderful weekend! B***