Apple Appliance

I was referred to your company through *** Canada for post-warranty
repairYour technician *** serviced my *** refrigerator @ *** on Aug this year and charged $for
diagnostics (bill attached)
I'm extremely disappointed with the work performedThe root cause of the problem was never diagnosedI called *** on
Friday Aug 11th and there still was no definite answerHe texted me
afterwards that he needed to "check another part"So, it's been fully
a week with non-working fridge
I called another company afterwards and they found the problem in
minutes and replaced the broken part within day! So, this is not a
hard problem
More, some wires in the fridge were not connected correctly after your
visitSo not only there was no work done, but the appliance was left
in a worse state
I contacted you via email on Aug 17th to request a refundI received no reply