On June 25, [redacted] came in during our year Anniversary promotion and sign up Herself, [redacted] and [redacted] ***With that promotion the first payment was not for daysOn 7/6/they paid for the card feesOn 7/22/we pulled the first payment per the contract 8/1/I received a charge back from the Merchant Services on that paymentOn the 2nd or 3rd of August Frank D [redacted] spoke with Ms [redacted] regarding her contract and explained her options, either to have the membership transferred/sold to someone else, or to continue with the membership as agreedMs [redacted] understood her options well and agreedFrank also told her because she put a stop payment on her check that they would be responsible for that paymentFrank than said he would ask accounting if they would waive her Non-Sufficient fund fee (NSF) and restart her agreement in good standing starting the 5th of AugustWe agreed to the arrangements that were made between Frank and Ms***We waived the $dollar NSF fee but not the chargeback feeFrank called and spoke with Ms [redacted] on 8/3/and she appeared per phone conversation to be grateful that we were able to do that(Calls are recorded and can be down loaded if needed)On 8/5/a second payment was pulled(I have not received a charge back yet on this payment.) On 8/8/ [redacted] came in and met with Frank D [redacted] and [redacted] He told them that they thought they had a day trial period Frank explain to him that they did not have a thirty day comfort on this contract, that the promotion gave them the first days without paymentThen he stated that he never agreed to his card information used on this contractWhen members claim fraud we request that they bring us something from the bank showing that it was reported as fraudMr [redacted] refusedHe did bring in a letter from the bank stating that he was the only one on the accountI called Ms [redacted] and explained to her that Mr [redacted] had come in and requested that we remove his credit card from her account that she did not have his permission to us the card, and that she needed to provide new payment informationHer statement back was her comment was that she guess so to not having authorization to use her card, and good luck trying to get a payment I am unemployedMr***'s credit card has since been removed from the account and we are waiting new EFT information that is required per the contractIf none is received and if payments are not made on the contract, we will follow our procedures towards collections
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please... contact Shelly P [redacted] our Member Retention Director to help you in this situation.
On December 24, [redacted] sign a contract for a month membership with our Sales repPer the contract his first payment was due on 01/23/When our system tried to pull the payment on that date the payment was declinedA letter was mailed out to the member and a phone call was made regarding the decline paymentWe left a message for [redacted] on the phone number provided on his contractOn February 6, the payment tried to pull and was declinedSame proceeded was followed, letter mailed and call was made and a message was left where he did not answerOn February 20, the third payment tried to pull and was declinedThis time a final notice was sent to [redacted] to the address provided on the contractWith no contact or Payment from [redacted] this contract was sent to collections on 11/24/
To whom it may concern; After reading MS ***’s compliant and reviewing the notes in our system and contracts she signed, we have come to the following conclusion Our contracts don’t just terminate when someone turns 65. If you qualify and sign up for Silver Sneakers or the
Silver and fit program through your insurance company we will rewrite the contract to that program but once they no longer qualify for the program the original contract does goes back in force until the time of termination. . From reading the notes there was some misunderstanding between MS*** and Angela T*** a former employee. The notes from 04/18/from Angela in the file state that MS *** had spoken with Sandi G*** who is our sales rep for the silver and fit/Silver Sneakers program and that they were switching to the Silver and fit program and would bring the paperwork in that day and get it doneThis never happen, therefore the original contract was still in place. Next note on 5/11/from Angela T*** states that MS *** was aware that she would still have to pay monthly on her locker once she switched to Silver and fit. Next note in my system on 05/23/From Angela T*** shows dues returned from 05/01/a call was made by Angela T*** and a message left, a letter was mailed out, and an email was sent to the email we show on file We received No responsePer our contract a cancelation form needs to be signed days prior to the renewal date. No cancelation form was ever signed on this membership the locker cancelation from was never signed, and the key has never been returned. As of 09/29/the locker still has her belongings in it Before sending members to collections we give one final call in hopes of collecting what is owed on the accounts, we would rather not send someone to collections if we don’t have to. This is the call that MS *** is referring to. If any more information is needed please contact us
On June 25, 2016 [redacted] came in during our 30 year Anniversary promotion and sign up Herself, [redacted] and [redacted]. With that promotion the first payment was not for 30 days. On 7/6/2016 they paid for the card fees. On 7/22/2016 we pulled the first payment per the contract....
8/1/2016 I received a charge back from the Merchant Services on that payment. On the 2nd or 3rd of August 2016 Frank D[redacted] spoke with Ms. [redacted] regarding her contract and explained her options, either to have the membership transferred/sold to someone else, or to continue with the membership as agreed. Ms. [redacted] understood her options well and agreed. Frank also told her because she put a stop payment on her check that they would be responsible for that payment. Frank than said he would ask accounting if they would waive her Non-Sufficient fund fee (NSF) and restart her agreement in good standing starting the 5th of August. We agreed to the arrangements that were made between Frank and Ms. [redacted]. We waived the $15 dollar NSF fee but not the chargeback fee. Frank called and spoke with Ms. [redacted] on 8/3/2016 and she appeared per phone conversation to be grateful that we were able to do that. (Calls are recorded and can be down loaded if needed). On 8/5/2016 a second payment was pulled. (I have not received a charge back yet on this payment.) On 8/8/2016 [redacted] came in and met with Frank D[redacted] and [redacted]. He told them that they thought they had a 30 day trial period Frank explain to him that they did not have a thirty day comfort on this contract, that the promotion gave them the first 30 days without payment. Then he stated that he never agreed to his card information used on this contract. When members claim fraud we request that they bring us something from the bank showing that it was reported as fraud. Mr. [redacted] refused. He did bring in a letter from the bank stating that he was the only one on the account. I called Ms. [redacted] and explained to her that Mr. [redacted] had come in and requested that we remove his credit card from her account that she did not have his permission to us the card, and that she needed to provide new payment information. Her statement back was her comment was that she guess so to not having authorization to use her card, and good luck trying to get a payment I am unemployed. Mr. [redacted]'s credit card has since been removed from the account and we are waiting new EFT information that is required per the contract. If none is received and if payments are not made on the contract, we will follow our procedures towards collections.
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please...
contact Shelly P[redacted] our Member Retention Director to help you in this situation.
On December 24, 2014 [redacted] sign a contract for a 13 month membership with our Sales rep. Per the contract his first payment was due on 01/23/2015. When our system tried to pull the payment on that date the payment was declined. A letter was mailed out to the member and a phone call was made...
regarding the decline payment. We left a message for [redacted] on the phone number provided on his contract. On February 6, 2015 the payment tried to pull and was declined. Same proceeded was followed, letter mailed and call was made and a message was left where he did not answer. On February 20, 2015 the third payment tried to pull and was declined. This time a final notice was sent to [redacted] to the address provided on the contract. With no contact or Payment from [redacted] this contract was sent to collections on 11/24/2015.
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please contact Shelly P[redacted] our Member Retention Director to help you in this situation.
Reponses to Compliant ID #[redacted]To whom it may concern :On November 10, 2014 [redacted] met with our Membership Coordinator Frank D[redacted]regarding a club membership. She was quoted a rate that was lower than our normal rate due to heremployment at [redacted]'s. On the contract she included...
herself, [redacted] and [redacted]. (Seeattached contract) that contract was set to auto renew on December 31, 2015. Per the contract if themember does not want the contract to renew they need to sign a resignation form 60 days prior to therenewal date. In this case they never did sign the fo rm. [redacted] credit card that was on file forpayment started to decline on 1/23/15 we contacted [redacted] and she said she would be in to bring a newcard for billing purposes. On 2/6/2015 the card declined a second time. Once again a call was made thistime a message was left on [redacted]'s voice mail and a letter was sent out to her. On 2/20/2015[redacted] card declined a third time. A call was made and a final notice was mailed out to [redacted]. No other calls were received regarding cancel lation to our knowledge If one was they wouldhave been told that they would have to transfer/sale the membership to someone else as per thecontract.Our Facility was under a remodel the first part of 2015, but we made sure that all members had accessto exercise equipment, locker rooms, classes, and Pools. The Club was never shut down in its entiretyfor the remodels other than regular Schedule times we are closed.As to an email from one of our employees, we don't have an email address on f ile for [redacted] soI am not sure who would have sent an email and to my knowledge have not seen one. We would like tobe able to see this email.This account was sent to Trust Financial Collections on 08/25/2015 any further contact would have beenfrom them.Any additional questions please call 208-529-8600 and ask for Michele M[redacted] Members AccountsDirector or Steve V[redacted] OwnerMichele M[redacted]Members Accounts DirectorApple Athletic Club2030
On June 25, [redacted] came in during our year Anniversary promotion and sign up Herself, [redacted] and [redacted] ***With that promotion the first payment was not for daysOn 7/6/they paid for the card feesOn 7/22/we pulled the first payment per the contract 8/1/I received a charge back from the Merchant Services on that paymentOn the 2nd or 3rd of August Frank D [redacted] spoke with Ms [redacted] regarding her contract and explained her options, either to have the membership transferred/sold to someone else, or to continue with the membership as agreedMs [redacted] understood her options well and agreedFrank also told her because she put a stop payment on her check that they would be responsible for that paymentFrank than said he would ask accounting if they would waive her Non-Sufficient fund fee (NSF) and restart her agreement in good standing starting the 5th of AugustWe agreed to the arrangements that were made between Frank and Ms***We waived the $dollar NSF fee but not the chargeback feeFrank called and spoke with Ms [redacted] on 8/3/and she appeared per phone conversation to be grateful that we were able to do that(Calls are recorded and can be down loaded if needed)On 8/5/a second payment was pulled(I have not received a charge back yet on this payment.) On 8/8/ [redacted] came in and met with Frank D [redacted] and [redacted] He told them that they thought they had a day trial period Frank explain to him that they did not have a thirty day comfort on this contract, that the promotion gave them the first days without paymentThen he stated that he never agreed to his card information used on this contractWhen members claim fraud we request that they bring us something from the bank showing that it was reported as fraudMr [redacted] refusedHe did bring in a letter from the bank stating that he was the only one on the accountI called Ms [redacted] and explained to her that Mr [redacted] had come in and requested that we remove his credit card from her account that she did not have his permission to us the card, and that she needed to provide new payment informationHer statement back was her comment was that she guess so to not having authorization to use her card, and good luck trying to get a payment I am unemployedMr***'s credit card has since been removed from the account and we are waiting new EFT information that is required per the contractIf none is received and if payments are not made on the contract, we will follow our procedures towards collections
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please... contact Shelly P [redacted] our Member Retention Director to help you in this situation.
On December 24, [redacted] sign a contract for a month membership with our Sales repPer the contract his first payment was due on 01/23/When our system tried to pull the payment on that date the payment was declinedA letter was mailed out to the member and a phone call was made regarding the decline paymentWe left a message for [redacted] on the phone number provided on his contractOn February 6, the payment tried to pull and was declinedSame proceeded was followed, letter mailed and call was made and a message was left where he did not answerOn February 20, the third payment tried to pull and was declinedThis time a final notice was sent to [redacted] to the address provided on the contractWith no contact or Payment from [redacted] this contract was sent to collections on 11/24/
To whom it may concern; After reading MS ***’s compliant and reviewing the notes in our system and contracts she signed, we have come to the following conclusion Our contracts don’t just terminate when someone turns 65. If you qualify and sign up for Silver Sneakers or the
Silver and fit program through your insurance company we will rewrite the contract to that program but once they no longer qualify for the program the original contract does goes back in force until the time of termination. . From reading the notes there was some misunderstanding between MS*** and Angela T*** a former employee. The notes from 04/18/from Angela in the file state that MS *** had spoken with Sandi G*** who is our sales rep for the silver and fit/Silver Sneakers program and that they were switching to the Silver and fit program and would bring the paperwork in that day and get it doneThis never happen, therefore the original contract was still in place. Next note on 5/11/from Angela T*** states that MS *** was aware that she would still have to pay monthly on her locker once she switched to Silver and fit. Next note in my system on 05/23/From Angela T*** shows dues returned from 05/01/a call was made by Angela T*** and a message left, a letter was mailed out, and an email was sent to the email we show on file We received No responsePer our contract a cancelation form needs to be signed days prior to the renewal date. No cancelation form was ever signed on this membership the locker cancelation from was never signed, and the key has never been returned. As of 09/29/the locker still has her belongings in it Before sending members to collections we give one final call in hopes of collecting what is owed on the accounts, we would rather not send someone to collections if we don’t have to. This is the call that MS *** is referring to. If any more information is needed please contact us
On June 25, 2016 [redacted] came in during our 30 year Anniversary promotion and sign up Herself, [redacted] and [redacted]. With that promotion the first payment was not for 30 days. On 7/6/2016 they paid for the card fees. On 7/22/2016 we pulled the first payment per the contract....
8/1/2016 I received a charge back from the Merchant Services on that payment. On the 2nd or 3rd of August 2016 Frank D[redacted] spoke with Ms. [redacted] regarding her contract and explained her options, either to have the membership transferred/sold to someone else, or to continue with the membership as agreed. Ms. [redacted] understood her options well and agreed. Frank also told her because she put a stop payment on her check that they would be responsible for that payment. Frank than said he would ask accounting if they would waive her Non-Sufficient fund fee (NSF) and restart her agreement in good standing starting the 5th of August. We agreed to the arrangements that were made between Frank and Ms. [redacted]. We waived the $15 dollar NSF fee but not the chargeback fee. Frank called and spoke with Ms. [redacted] on 8/3/2016 and she appeared per phone conversation to be grateful that we were able to do that. (Calls are recorded and can be down loaded if needed). On 8/5/2016 a second payment was pulled. (I have not received a charge back yet on this payment.) On 8/8/2016 [redacted] came in and met with Frank D[redacted] and [redacted]. He told them that they thought they had a 30 day trial period Frank explain to him that they did not have a thirty day comfort on this contract, that the promotion gave them the first 30 days without payment. Then he stated that he never agreed to his card information used on this contract. When members claim fraud we request that they bring us something from the bank showing that it was reported as fraud. Mr. [redacted] refused. He did bring in a letter from the bank stating that he was the only one on the account. I called Ms. [redacted] and explained to her that Mr. [redacted] had come in and requested that we remove his credit card from her account that she did not have his permission to us the card, and that she needed to provide new payment information. Her statement back was her comment was that she guess so to not having authorization to use her card, and good luck trying to get a payment I am unemployed. Mr. [redacted]'s credit card has since been removed from the account and we are waiting new EFT information that is required per the contract. If none is received and if payments are not made on the contract, we will follow our procedures towards collections.
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please...
contact Shelly P[redacted] our Member Retention Director to help you in this situation.
On December 24, 2014 [redacted] sign a contract for a 13 month membership with our Sales rep. Per the contract his first payment was due on 01/23/2015. When our system tried to pull the payment on that date the payment was declined. A letter was mailed out to the member and a phone call was made...
regarding the decline payment. We left a message for [redacted] on the phone number provided on his contract. On February 6, 2015 the payment tried to pull and was declined. Same proceeded was followed, letter mailed and call was made and a message was left where he did not answer. On February 20, 2015 the third payment tried to pull and was declined. This time a final notice was sent to [redacted] to the address provided on the contract. With no contact or Payment from [redacted] this contract was sent to collections on 11/24/2015.
All of Apple Athletic Clubs contracts are Auto renewing. it will renew unless you come in 60 days prior to the auto renew date and fill out the Do Not Renew form. I have researched this contract and have found no Do Not Renew form signed so it was auto renewed on 10/01/2017. Please contact Shelly P[redacted] our Member Retention Director to help you in this situation.
Reponses to Compliant ID #[redacted]To whom it may concern :On November 10, 2014 [redacted] met with our Membership Coordinator Frank D[redacted]regarding a club membership. She was quoted a rate that was lower than our normal rate due to heremployment at [redacted]'s. On the contract she included...
herself, [redacted] and [redacted]. (Seeattached contract) that contract was set to auto renew on December 31, 2015. Per the contract if themember does not want the contract to renew they need to sign a resignation form 60 days prior to therenewal date. In this case they never did sign the fo rm. [redacted] credit card that was on file forpayment started to decline on 1/23/15 we contacted [redacted] and she said she would be in to bring a newcard for billing purposes. On 2/6/2015 the card declined a second time. Once again a call was made thistime a message was left on [redacted]'s voice mail and a letter was sent out to her. On 2/20/2015[redacted] card declined a third time. A call was made and a final notice was mailed out to [redacted]. No other calls were received regarding cancel lation to our knowledge If one was they wouldhave been told that they would have to transfer/sale the membership to someone else as per thecontract.Our Facility was under a remodel the first part of 2015, but we made sure that all members had accessto exercise equipment, locker rooms, classes, and Pools. The Club was never shut down in its entiretyfor the remodels other than regular Schedule times we are closed.As to an email from one of our employees, we don't have an email address on f ile for [redacted] soI am not sure who would have sent an email and to my knowledge have not seen one. We would like tobe able to see this email.This account was sent to Trust Financial Collections on 08/25/2015 any further contact would have beenfrom them.Any additional questions please call 208-529-8600 and ask for Michele M[redacted] Members AccountsDirector or Steve V[redacted] OwnerMichele M[redacted]Members Accounts DirectorApple Athletic Club2030