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Review: I bought an Ipad 2 in December of 2012 and then in March/April of 2013 I purchased 2 Ipad minis. I have purchased an extended warranty program on all devices. I noticed that the chargers were starting rip and show the metal wiring inside on all the chargers. One ripped completely and almost electrocuted my 8 yr old daughter. I replaced all three chargers twice and they all seem to break. I went to this store and was told to contact Customer Support. I contacted them and I was told that I needed to keep the ruined charges of which I was never told when purchasing the items, that I needed to keep ruined items when needing to replace them. I tried to explain that it was a health hazard to have the wires rip and god forbid eletrocute someone. I was told I need to pay a holding fee of $15.30 for one charger and $39 to replace the others. I paid over $400 for each ipad...and I also paid$200-$300 for extra coverage on the ipads in case it needed repair and it covered the chargers.

How do I still have to pay for the chargers when it is clearly covered in the warranty? I know of at least 3 people that the chargers for their ipads, ipad mini, and even Iphones are all coming apart on the same spot. That is too much of a coincidence.Desired Settlement: Because of the lack of courtesy, I would like to have my money refunded for the chargers, and for the insurance that is obviously a waste of time since it covers nothing. I am also considering returning my ipads all together.

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Description: Computers - Dealers

Address: 425 Menlo Park, Edison, New Jersey, United States, 08876

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