Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've received two emails one indicating that I will receive only $back and the other said $back I just want a clear understanding of which one I would receive please because I never got to see the ortho A
This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/to 713-867- The patient received a credit refund of $1,instead of the actual $1,owed to Ms [redacted] 's [redacted] account the very next day on 10/21/ I have attached proof of the fax confirmations and the response once again: Apple Dental Dairy Ashford Westheimer Rd Houston, TX Phone (281) 820-3400/Fax (281)920- Revdex.com of Metropolitan Houston WLoop South, SteHouston, TX Phone: (713)867-/ Fax: (713)867- October 17, RE: Complaint Submitted by [redacted] Case #: [redacted] Amount in Dispute: $2, DOS: 07/31/ Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer dispute Patient/Client came to Apple Dental Dairy Ashford located at Westheimer Rd, Houston, TX on July 31st of for an exam by DrSophie *** First off, we would like to apologize for any inconvenience the patient feels that she might have sufferedDrSophie [redacted] was the original tending physician for this patient, but in August of Dr [redacted] had an out-of-state medical emergency and will not be able to return until March of Due to this unexpected emergency, Dr***’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle Ms [redacted] expressed some distaste with her crownIt was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixedSince the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms [redacted] would have to wait another couple of weeks before she would have her new crown deliveredWhen the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notesA shade test is always performed before the crown is sent to the lab The patient also made a complaint to the fact that she did not receive her bill on timeLet it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companiesTherefore, the office is not responsible for where the statements are mailedWe are not a part of that process The last time the patient came into our office was on 10/16/for an orthodontic consultationOur records indicate that the patient is owed a refund of $1,As a professional courtesy we will waive the fee of $for the orthodontic records that were taken on 10/16/ A refund of $1,will be processed for Ms [redacted] either on or before October 28, I have included the following: Revdex.com Complaint Notification Patient/Clients Response Thank you, Moon [redacted] Office Manager (281)820-Fax: (281)920-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, I've received two emails one indicating that I will receive only $1500 back and the other said $1600 back I just want a clear understanding of which one I would receive please because I never got to see the ortho
A
I was introduced to Apple Dentist from the promotion they were advertising for on [redacted]. I called to schedule a free consultation. On the day of the consultation, I waited in the lobby after signing in for approximately 45 minutes before I was even acknowledged by the staff. They sat me in a room with 3 other exam chairs and I waited another 20 minutes before someone returned. After the doctor examined my teeth for a minute, they stated I needed a cleaning and transferred me to another room where another staff member placed my chart. After waiting 10 minutes in this room, yet another staff member began the cleaning after asking me why I was in this room to begin with. The gentleman who processed my paperwork for financing was one of the only personable customer service oriented staff members I came into contact with this visit. My first visit to this office was less than satisfactory but I could not have found a better deal on braces so I scheduled another appointment for installation of the braces. A week later, I returned for my appointment. I was brought back to the first room with the 3 other exam chairs fairly quickly. I was one of the first ones in the office that morning after they opened, and I noticed a cheeto and a couple hairs on the floor. This immediately raised a red flag of the cleanliness of this dental office. I waited in this room for approximately 25 minutes before the doctor transferred me into room number 1 for the bonding of the brackets. After 2 hours and 3 different staff members later placing and "bonding" the brackets on my teeth, one staff member began placing the orthodontic elastics around the brackets and three brackets popped off. The lady reinstalled two of the three and I was told the third will just be installed my next visit a month from now because they were crunched for time. She walked me to the front without going over the do's and don'ts of having braces. This is my first time and some suggestions would have been appreciated. I asked to speak to the doctor. As I was expressing my concern, the doctor was sitting in an office chair with his cell phone in his hand not showing any interest to this issue. I asked to speak to the manager, Moon, in charge of this dental office and was told she did not want to speak to anyone at this time. The receptionist was very attentive and apologized for the managers behavior. She gave me the corporate offices phone number so a professional can hear my concerns with this office. I have placed two calls within two days to the corporate office, and have not received any follow up phone call. After eating soft foods for lunch as some friends have recommended this would be best, I noticed yet another bracket has came loose. No staff members will return my calls at this time. This has been an extremely negative experience and I would not recommend this office to anyone seeking good customer service and professionalism. I do however recommend taking your hard earned money to a dentist office who would appreciate your business.
This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/2016 to 713-867-4947. The patient received a credit refund of $1,600.00 instead of the actual $1,500.00 owed to Ms. [redacted]'s [redacted] account the very next day on 10/21/2016. I have attached proof...
of the 2 fax confirmations and the response once again:
Apple Dental Dairy Ashford
12601 Westheimer Rd
Houston, TX 77077
Phone (281) 820-3400/Fax (281)920-9343
Revdex.com of Metropolitan Houston
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: (713)867-9500 / Fax: (713)867-4947
October 17, 2016
RE: Complaint Submitted by [redacted] Case #:[redacted]
Amount in Dispute: $2,800.00 �...⇄ DOS: 07/31/2016
Dear Dispute Resolution Team,
This letter serves as the response to a customer complaint that we received on the above patient. Below is a brief synopsis of the customer dispute.
Patient/Client came to Apple Dental Dairy Ashford located at 12601 Westheimer Rd, Houston, TX 77077 on July 31st of 2016 for an exam by Dr. Sophie [redacted].
First off, we would like to apologize for any inconvenience the patient feels that she might have suffered. Dr. Sophie [redacted] was the original tending physician for this patient, but in August of 2016 Dr. [redacted] had an out-of-state medical emergency and will not be able to return until March of 2017. Due to this unexpected emergency, Dr. [redacted]’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle.
Ms. [redacted] expressed some distaste with her crown. It was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixed. Since the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms. [redacted] would have to wait another couple of weeks before she would have her new crown delivered. When the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notes. A shade test is always performed before the crown is sent to the lab.
The patient also made a complaint to the fact that she did not receive her bill on time. Let it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companies. Therefore, the office is not responsible for where the statements are mailed. We are not a part of that process.
The last time the patient came into our office was on 10/16/2016 for an orthodontic consultation. Our records indicate that the patient is owed a refund of $1,500.00. As a professional courtesy we will waive the fee of $150.00 for the orthodontic records that were taken on 10/16/2016.
A refund of $1,500.00 will be processed for Ms. [redacted] either on or before October 28, 2016.
I have included the following:
1. Revdex.com Complaint Notification
2. Patient/Clients Response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I've received two emails one indicating that I will receive only $back and the other said $back I just want a clear understanding of which one I would receive please because I never got to see the ortho A
This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/to 713-867- The patient received a credit refund of $1,instead of the actual $1,owed to Ms [redacted] 's [redacted] account the very next day on 10/21/ I have attached proof of the fax confirmations and the response once again: Apple Dental Dairy Ashford Westheimer Rd Houston, TX Phone (281) 820-3400/Fax (281)920- Revdex.com of Metropolitan Houston WLoop South, SteHouston, TX Phone: (713)867-/ Fax: (713)867- October 17, RE: Complaint Submitted by [redacted] Case #: [redacted] Amount in Dispute: $2, DOS: 07/31/ Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer dispute Patient/Client came to Apple Dental Dairy Ashford located at Westheimer Rd, Houston, TX on July 31st of for an exam by DrSophie *** First off, we would like to apologize for any inconvenience the patient feels that she might have sufferedDrSophie [redacted] was the original tending physician for this patient, but in August of Dr [redacted] had an out-of-state medical emergency and will not be able to return until March of Due to this unexpected emergency, Dr***’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle Ms [redacted] expressed some distaste with her crownIt was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixedSince the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms [redacted] would have to wait another couple of weeks before she would have her new crown deliveredWhen the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notesA shade test is always performed before the crown is sent to the lab The patient also made a complaint to the fact that she did not receive her bill on timeLet it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companiesTherefore, the office is not responsible for where the statements are mailedWe are not a part of that process The last time the patient came into our office was on 10/16/for an orthodontic consultationOur records indicate that the patient is owed a refund of $1,As a professional courtesy we will waive the fee of $for the orthodontic records that were taken on 10/16/ A refund of $1,will be processed for Ms [redacted] either on or before October 28, I have included the following: Revdex.com Complaint Notification Patient/Clients Response Thank you, Moon [redacted] Office Manager (281)820-Fax: (281)920-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards, I've received two emails one indicating that I will receive only $1500 back and the other said $1600 back I just want a clear understanding of which one I would receive please because I never got to see the ortho
A
I was introduced to Apple Dentist from the promotion they were advertising for on [redacted]. I called to schedule a free consultation. On the day of the consultation, I waited in the lobby after signing in for approximately 45 minutes before I was even acknowledged by the staff. They sat me in a room with 3 other exam chairs and I waited another 20 minutes before someone returned. After the doctor examined my teeth for a minute, they stated I needed a cleaning and transferred me to another room where another staff member placed my chart. After waiting 10 minutes in this room, yet another staff member began the cleaning after asking me why I was in this room to begin with. The gentleman who processed my paperwork for financing was one of the only personable customer service oriented staff members I came into contact with this visit. My first visit to this office was less than satisfactory but I could not have found a better deal on braces so I scheduled another appointment for installation of the braces. A week later, I returned for my appointment. I was brought back to the first room with the 3 other exam chairs fairly quickly. I was one of the first ones in the office that morning after they opened, and I noticed a cheeto and a couple hairs on the floor. This immediately raised a red flag of the cleanliness of this dental office. I waited in this room for approximately 25 minutes before the doctor transferred me into room number 1 for the bonding of the brackets. After 2 hours and 3 different staff members later placing and "bonding" the brackets on my teeth, one staff member began placing the orthodontic elastics around the brackets and three brackets popped off. The lady reinstalled two of the three and I was told the third will just be installed my next visit a month from now because they were crunched for time. She walked me to the front without going over the do's and don'ts of having braces. This is my first time and some suggestions would have been appreciated. I asked to speak to the doctor. As I was expressing my concern, the doctor was sitting in an office chair with his cell phone in his hand not showing any interest to this issue. I asked to speak to the manager, Moon, in charge of this dental office and was told she did not want to speak to anyone at this time. The receptionist was very attentive and apologized for the managers behavior. She gave me the corporate offices phone number so a professional can hear my concerns with this office. I have placed two calls within two days to the corporate office, and have not received any follow up phone call. After eating soft foods for lunch as some friends have recommended this would be best, I noticed yet another bracket has came loose. No staff members will return my calls at this time. This has been an extremely negative experience and I would not recommend this office to anyone seeking good customer service and professionalism. I do however recommend taking your hard earned money to a dentist office who would appreciate your business.
This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/2016 to 713-867-4947. The patient received a credit refund of $1,600.00 instead of the actual $1,500.00 owed to Ms. [redacted]'s [redacted] account the very next day on 10/21/2016. I have attached proof...
of the 2 fax confirmations and the response once again:
Apple Dental Dairy Ashford
12601 Westheimer Rd
Houston, TX 77077
Phone (281) 820-3400/Fax (281)920-9343
Revdex.com of Metropolitan Houston
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: (713)867-9500 / Fax: (713)867-4947
October 17, 2016
RE: Complaint Submitted by [redacted] Case #:[redacted]
Amount in Dispute: $2,800.00 �...⇄ DOS: 07/31/2016
Dear Dispute Resolution Team,
This letter serves as the response to a customer complaint that we received on the above patient. Below is a brief synopsis of the customer dispute.
Patient/Client came to Apple Dental Dairy Ashford located at 12601 Westheimer Rd, Houston, TX 77077 on July 31st of 2016 for an exam by Dr. Sophie [redacted].
First off, we would like to apologize for any inconvenience the patient feels that she might have suffered. Dr. Sophie [redacted] was the original tending physician for this patient, but in August of 2016 Dr. [redacted] had an out-of-state medical emergency and will not be able to return until March of 2017. Due to this unexpected emergency, Dr. [redacted]’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle.
Ms. [redacted] expressed some distaste with her crown. It was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixed. Since the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms. [redacted] would have to wait another couple of weeks before she would have her new crown delivered. When the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notes. A shade test is always performed before the crown is sent to the lab.
The patient also made a complaint to the fact that she did not receive her bill on time. Let it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companies. Therefore, the office is not responsible for where the statements are mailed. We are not a part of that process.
The last time the patient came into our office was on 10/16/2016 for an orthodontic consultation. Our records indicate that the patient is owed a refund of $1,500.00. As a professional courtesy we will waive the fee of $150.00 for the orthodontic records that were taken on 10/16/2016.
A refund of $1,500.00 will be processed for Ms. [redacted] either on or before October 28, 2016.
I have included the following:
1. Revdex.com Complaint Notification
2. Patient/Clients Response
Thank you,
Moon [redacted]
Office Manager
(281)820-3400 Fax: (281)920-9343