April 28th, Dear *** ***:Thank You for the opportunity to prepare this response regarding ID ***I am in receipt of this complaint via your letter dated April 22,After a thorough review of said complaint and a detailed internal investigation, our response is
outlined below:Customer: “I noticed a large gap in between the hood and the frame of the car, this was not present when I took the car in.Response: We have acknowledged that there were indeed gaps however we believe and have communicated to the Paying Insurance Company, and the owner of the vehicle, that these gaps were not a result of this Insurance loss, As a customer courtesy and at the request of the Insurance Company, we have completed the adjustments to the outside sheet metal to and within factory tolerancesAs of final delivery of customer’s vehicle, all is in order and accepted by customerCustomer: “I also noticed that the passenger side front Headlight was damaged on the inside, a piece of the cover was laying inside the headlamp assembly”Response: We, along with the paying Insurance Company, acknowledged that the headlamp was in fact damaged, however it was in the opinion of the Insurance Company that the damage was not caused by the current loss in questionHowever, as a good will gesture, the Insurance Company agreed to replace the Headlamp at no cost to the CustomerThe Headlamp has been replaced and all is in order, and accepted by Customer.In closing, although the above concerns were acknowledged by the customer, we feel confident that the concerns were not part of or lack of overall workmanship of said repairs.Understanding the fact that we, Apple Ford of York, will go above and beyond to satisfy our customers, we have offered Customer a deduction of $off of Insurance Claim Deductible, for any and all inconveniences that were experiencedCustomer has accepted the offer and paid Apple Ford of York $less than the foil amount of $All is in order and accepted by Customer.Respectfully Submitted
We did install an engine in vehicle in Engine comes with manifolds already installed we did not bolt manifolds on the engine.TSB would be for dealers use in fixing cars under warranty said vehicle is by miles and age far out of warranty.Please direct any question to the
writer,Regards,Robert J D***GM, Beasley F*
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I hit the guard rail with the passenger side front head lamp area when I tried to dodge the vehicle. So this was not done at no charge to me or by courtesy it was part of the incident. Also, I want to complain that I also made it known that there was an issue with the passenger rear tire area. They said that they would take a look at it and determine if it was a result of the accident. This noise that was coming from there started as I pulled away from the accident. The collision center took the tire off and stated that it was not at fault of the loss. Finally after 3 attempts of fixing all the gaps and issues that were not lining up properly it looked better. The hood still was not aligned when I went back the 3rd time. The asst service manager [redacted] even noticed that as well that there were gaps around the head lamps & hood and the passenger side of the hood was not aligned. There was also a piece between the grill that was twisted and crooked which made the head lamp look as if it was sticking out. So finally when I went to pick the car up it looked better. When I pulled away, I then noticed that the noise was still coming from my back tire area. I emailed the Asst. Mgr of the collision department and he contacted my insurance adjuster. He called me and left me a voice mail message and stated that it was not from the loss in fact it was my brake caliper that was missing 2 screws and that he highly advises that the vehicle should not be driven because it's only holding on by gravity. Well, the collision center knew that this was the issue with the car and they allowed me to drive an UNSAFE vehicle off the lot. There is only 2 screws that hold the brake caliper on. I have been driving around with my child in this car up till I got the call from my insurance adjuster. I had it looked at and as soon as the tire was removed the brake caliper came right off and the one brake pad fell off as well.
I don't understand that the managers of the collision center knew this was a safety issue with this vehicle and instead of them getting an estimate to let me know what the cost would be for me since this was not due to the loss. They allowed me to drive the car off the lot not in driving condition and unsuitable to be driven. This could have resulted in another accident that would have been MY fault. I am very unhappy about this situation and this has cost me more time from work as I drive 57 miles one way and I was unable to drive this vehicle do to the fact of it being unsafe. This company should NOT be in business since they DON"T care about their customer's SAFETY.
Regards,
[redacted]
I went to purchase a car for my wife, I had 2 cars to trade in. I thought I got a good deal till a few days later when I seen what they were asking for the cars I traded in. They were listed at a combine profit of 8900 dollars over what they gave me for the trade in prices. I can see making a profit, but almost 9000 dollars? I will never do business with them again, and when my friends ask about the car, I will say to not deal with them.
April 28th, Dear *** ***:Thank You for the opportunity to prepare this response regarding ID ***I am in receipt of this complaint via your letter dated April 22,After a thorough review of said complaint and a detailed internal investigation, our response is
outlined below:Customer: “I noticed a large gap in between the hood and the frame of the car, this was not present when I took the car in.Response: We have acknowledged that there were indeed gaps however we believe and have communicated to the Paying Insurance Company, and the owner of the vehicle, that these gaps were not a result of this Insurance loss, As a customer courtesy and at the request of the Insurance Company, we have completed the adjustments to the outside sheet metal to and within factory tolerancesAs of final delivery of customer’s vehicle, all is in order and accepted by customerCustomer: “I also noticed that the passenger side front Headlight was damaged on the inside, a piece of the cover was laying inside the headlamp assembly”Response: We, along with the paying Insurance Company, acknowledged that the headlamp was in fact damaged, however it was in the opinion of the Insurance Company that the damage was not caused by the current loss in questionHowever, as a good will gesture, the Insurance Company agreed to replace the Headlamp at no cost to the CustomerThe Headlamp has been replaced and all is in order, and accepted by Customer.In closing, although the above concerns were acknowledged by the customer, we feel confident that the concerns were not part of or lack of overall workmanship of said repairs.Understanding the fact that we, Apple Ford of York, will go above and beyond to satisfy our customers, we have offered Customer a deduction of $off of Insurance Claim Deductible, for any and all inconveniences that were experiencedCustomer has accepted the offer and paid Apple Ford of York $less than the foil amount of $All is in order and accepted by Customer.Respectfully Submitted
We did install an engine in vehicle in Engine comes with manifolds already installed we did not bolt manifolds on the engine.TSB would be for dealers use in fixing cars under warranty said vehicle is by miles and age far out of warranty.Please direct any question to the
*
writer,Regards,Robert J D***GM, Beasley F
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I hit the guard rail with the passenger side front head lamp area when I tried to dodge the vehicle. So this was not done at no charge to me or by courtesy it was part of the incident. Also, I want to complain that I also made it known that there was an issue with the passenger rear tire area. They said that they would take a look at it and determine if it was a result of the accident. This noise that was coming from there started as I pulled away from the accident. The collision center took the tire off and stated that it was not at fault of the loss. Finally after 3 attempts of fixing all the gaps and issues that were not lining up properly it looked better. The hood still was not aligned when I went back the 3rd time. The asst service manager [redacted] even noticed that as well that there were gaps around the head lamps & hood and the passenger side of the hood was not aligned. There was also a piece between the grill that was twisted and crooked which made the head lamp look as if it was sticking out. So finally when I went to pick the car up it looked better. When I pulled away, I then noticed that the noise was still coming from my back tire area. I emailed the Asst. Mgr of the collision department and he contacted my insurance adjuster. He called me and left me a voice mail message and stated that it was not from the loss in fact it was my brake caliper that was missing 2 screws and that he highly advises that the vehicle should not be driven because it's only holding on by gravity. Well, the collision center knew that this was the issue with the car and they allowed me to drive an UNSAFE vehicle off the lot. There is only 2 screws that hold the brake caliper on. I have been driving around with my child in this car up till I got the call from my insurance adjuster. I had it looked at and as soon as the tire was removed the brake caliper came right off and the one brake pad fell off as well.
I don't understand that the managers of the collision center knew this was a safety issue with this vehicle and instead of them getting an estimate to let me know what the cost would be for me since this was not due to the loss. They allowed me to drive the car off the lot not in driving condition and unsuitable to be driven. This could have resulted in another accident that would have been MY fault. I am very unhappy about this situation and this has cost me more time from work as I drive 57 miles one way and I was unable to drive this vehicle do to the fact of it being unsafe. This company should NOT be in business since they DON"T care about their customer's SAFETY.
Regards,
[redacted]
I went to purchase a car for my wife, I had 2 cars to trade in. I thought I got a good deal till a few days later when I seen what they were asking for the cars I traded in. They were listed at a combine profit of 8900 dollars over what they gave me for the trade in prices. I can see making a profit, but almost 9000 dollars? I will never do business with them again, and when my friends ask about the car, I will say to not deal with them.