Apple Ford Of York

Review: I purchased my Mercury Milan from Beasley in June 2011. I had a wonderful buying experience and until this point, had few problems with the car. I raise this complaint because I feel that the repairs to my car done by Beasley Ford Lincoln were inadequate and my experience with the service department was terrible and I wish to prevent a similar situation happening to another person.

Earlier this year, my air conditioning stopped working. I tried charging the system and discovered that my system was fully charged. In fact, I overcharged the air conditioning and had to release some freon, which lets me know that there was NO LEAK in my air conditioning system. I initially took my vehicle to a small repair garage. Their diagnostics determined that it was an electrical problem with the air evaporator sensor. Because of the nature of the work, I chose to bring my car to the dealership, feeling they were most qualified to do the repair. The technicians at Beasley confirmed the problem and were instructed to fixed the air conditioning. I picked up my car and paid for the repairs on August 1, 2013 with the bill totaling $1,288.75 (which includes a door repair handle in addition to the air conditioning repair).

On August 12, 2013 I noticed two new problems with the air conditioning. The air temperature was uneven with very cold air blowing out of the driver's side vents and slightly cool air blowing out of the passenger's side vents. I also noticed a vapor or gas coming from the vents. Neither of these things existed before Beasley did the repairs and the air conditioning was working. I immediately called Beasley to notify them of the new issues and set up an appointment for my vehicle to be examined. The next day I brought my car in and the technicians discovered only 4 ounces of freon in the air conditioning system and suspected a leak. However, they could not find the leak. My air conditioning system was fully sealed and did not have any leaks until after Beasley worked on my car. The service manager said that their technicians did not touch anything in the air conditioning system that could have caused the leak when they had my car 2 weeks earlier and wanted to charge me over $300 for the work (which also included a light bulb that was suddenly out in my console after the wiring and sensor was repaired for the air conditioning). Beasley's service manager did lower my final charges to $142.62 after three phone calls and pleading my case. I asked for my air conditioning to be repaired completely and to be restored to its previous condition, and instead and received more problems after spending over $1,400 in two weeks. The leak is still not fixed and I will need to do further repairs.Desired Settlement: I want the $142.62 paid August 16, 2013 to be refunded on my [redacted]. Beasley failed to fix my air conditioning and charged me for not fixing anything. I will never bring my vehicle to Beasley again and will seek another more reliable and trustworthy garage to repair the new leak in my air conditioning system.

Business

Response:

Thursday, August 29, 2013

Dear sirs:

I am writing In response to case # [redacted], [redacted]. We did service her Mercury Milan here at Beasley Ford, and we feel we performed the service adequately- I spoke with **. [redacted] and her husband on two different occasions. In the interest of customer satisfaction, we will refund the disputed amount to the customer, I am sorry we have disagreed on the settlement We will contact the customer to arrange the refund of $142.62.

Sincerely,

Review: Hello. Unfortunately I was involved in a car accident, since my car is a Ford Product([redacted]), I decided to take it to a Ford Dealership. I found [redacted] Ford and they appeared to be a first rate automotive dealership. I dropped my car off and explained to the body department customer service rep my damages and we both examined the vehicle. He assured me that he would take good care of my car, as this is my only means of transportation and I work and am on a budget. He told me they would need my car for four days, which was fine. I was in no rush as I was renting a car to go to work. Well four days later I got a call stating that my car was done. I went to the dealership on Saturday. The body shop was closed but they told me that I could pay at the cashier window. Before paying my bill, which was thousands of dollars, I saw my car and I wanted to check out the work. when I walked to the front of my car, where my car had been hit, I noticed a large gap in between the hood and the frame of the car, this was not present when I took the car their, I also noticed that the passenger side front Headlight was damaged on the inside, a piece of the cover was laying inside the headlamp assembly, this would ultimately puncture the headlight bulb itself. I was about to pay the remaining $500 Dollars on my car when I noticed theses items.. I went inside and talked to Deb, she is the service department rep. she came outside with me to visually touch and see the issues that I had with the car. after viewing them she DEFINITELY AGREED that the car WAS NOT READY for me to pick up.. unfortunately she stated there was nothing she could do as she worked in the service department, not the body shop. she wrote down the issues and stated she would pass them onto the manager of the body shop. I now had my entire Saturday, my only day off, interrupted because of the car. I live 45 minutes away from the dealership.. . I had to call and extend the usage of the rental car. So its now an additional three days and I get another call, that my car is done, once again, I drive the 45 minutes to the dealership, wait, then when I view my car, there are gaps between the hood, and area where the headlights are to be placed.. gaps so big I can stick my hand through them!.. once again , I complain to the cutomer service department.. once again they state that they do not know why it isn't fixed correctly and once again, I MUST WAIT... I am still waiting for my car!.. this entire situation has cost my TIME, MONEY, PATIENCE.. I am a senior citizen and feel that because of my age, im 72, THAT I AM BEING TAKEN ADVANTAGE OF... Please I ask for your help.. thank you kindly, [redacted]..Desired Settlement: I had to pay 500.00 out of my pocket for all of this, I am a senior and I am on a FIXED INCOME.. I also had to pay additional GAS CHARGES , they gave me an SUV to use when my own car is a 4cylinder.. gas is VERY EXPENSIVE for me. I had to drive there and back twice, already, for NOTHING... I must drive there again a 3rd time to get my car.. I am unhappy and I do not trust this dealership..

Business

Response:

April 28th, 2014Dear [redacted]:Thank You for the opportunity to prepare this response regarding ID [redacted]. I am in receipt of this complaint via your letter dated April 22,2014. After a thorough review of said complaint and a detailed internal investigation, our response is outlined below:Customer: “I noticed a large gap in between the hood and the frame of the car, this was not present when I took the car in.Response: We have acknowledged that there were indeed gaps however we believe and have communicated to the Paying Insurance Company, and the owner of the vehicle, that these gaps were not a result of this Insurance loss, As a customer courtesy and at the request of the Insurance Company, we have completed the adjustments to the outside sheet metal to and within factory tolerances. As of final delivery of customer’s vehicle, all is in order and accepted by customerCustomer: “I also noticed that the passenger side front Headlight was damaged on the inside, a piece of the cover was laying inside the headlamp assembly”Response: We, along with the paying Insurance Company, acknowledged that the headlamp was in fact damaged, however it was in the opinion of the Insurance Company that the damage was not caused by the current loss in question. However, as a good will gesture, the Insurance Company agreed to replace the Headlamp at no cost to the Customer. The Headlamp has been replaced and all is in order, and accepted by Customer.In closing, although the above concerns were acknowledged by the customer, we feel confident that the concerns were not part of or lack of overall workmanship of said repairs.Understanding the fact that we, Apple Ford of York, will go above and beyond to satisfy our customers, we have offered Customer a deduction of $150 off of Insurance Claim Deductible, for any and all inconveniences that were experienced. Customer has accepted the offer and paid Apple Ford of York $150 less than the foil amount of $500. All is in order and accepted by Customer.Respectfully Submitted

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I hit the guard rail with the passenger side front head lamp area when I tried to dodge the vehicle. So this was not done at no charge to me or by courtesy it was part of the incident. Also, I want to complain that I also made it known that there was an issue with the passenger rear tire area. They said that they would take a look at it and determine if it was a result of the accident. This noise that was coming from there started as I pulled away from the accident. The collision center took the tire off and stated that it was not at fault of the loss. Finally after 3 attempts of fixing all the gaps and issues that were not lining up properly it looked better. The hood still was not aligned when I went back the 3rd time. The asst service manager [redacted] even noticed that as well that there were gaps around the head lamps & hood and the passenger side of the hood was not aligned. There was also a piece between the grill that was twisted and crooked which made the head lamp look as if it was sticking out. So finally when I went to pick the car up it looked better. When I pulled away, I then noticed that the noise was still coming from my back tire area. I emailed the Asst. Mgr of the collision department and he contacted my insurance adjuster. He called me and left me a voice mail message and stated that it was not from the loss in fact it was my brake caliper that was missing 2 screws and that he highly advises that the vehicle should not be driven because it's only holding on by gravity. Well, the collision center knew that this was the issue with the car and they allowed me to drive an UNSAFE vehicle off the lot. There is only 2 screws that hold the brake caliper on. I have been driving around with my child in this car up till I got the call from my insurance adjuster. I had it looked at and as soon as the tire was removed the brake caliper came right off and the one brake pad fell off as well.

I went to purchase a car for my wife, I had 2 cars to trade in. I thought I got a good deal till a few days later when I seen what they were asking for the cars I traded in. They were listed at a combine profit of 8900 dollars over what they gave me for the trade in prices. I can see making a profit, but almost 9000 dollars? I will never do business with them again, and when my friends ask about the car, I will say to not deal with them.