Apple Home Improvement, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  For your reference, details of the response I reviewed appear below.If by 'gain' Apple Home Improvement means us entering into a contract to have home improvements completed at a fair price and in timely manner than it is true; unfortunately Apple Home Improvement has failed to complete the project as per the contract.  It is now January 2017 and the project is still not complete.  The contract called for the project to be finished during May 2016.  The fact is the project did not get started until August 2016 and Apple Home Improvement has not provided any viable reasons.  We find it unbelievable that it would take eight plus months to order and properly install cabinets. As of this date we are still waiting for the crown molding for the cabinets which is something Apple Home Improvement continues to ignore. We have asked about the molding numerous times but continue to get no where.I would like to again thank the Revdex.com for intervening in this matter and I hope we have provided enough information regarding the facts so that anyone doing research into Apple Home Improvement for its services are aware of our travails.  If the Revdex.com wants to refer anyone to us we are available to discuss our history with Apple Home Improvement as it relates to this project.Regards,
[redacted]

We never did any work for Mr [redacted]. The project was completed for the previous home-owner and our warranties are non transferable. Despite this, we offered to provide the labor if Mr. [redacted] provided the material. He refused. The offer is still on the table if he would like.

Better Business...

Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have stated numerous times that they would provide the labor/materials, this is a blatant lie on their part. their business is struggling and they are trying not to go bankrupt (no wifi/lights not paid when I was last at their home office). I was assured by Apple that the warranty was transferable it makes no sense for me to wait a year to submit a claim to [redacted] if you hadn't already stated you would provide all necessary materials. Please show me on the ORIGINAL warranty where it says it is not transferable.Regards,
[redacted]

Thank you for making us aware of this issue. Upon speaking with our credit card processing company, there was an error made when reversing Mrs [redacted] payment. Steps are being taken to correct the issue and Mrs [redacted] payment will be returned to her as soon as possible.

We appreciate you choosing us to do your project, and we value you as a customer. Our scope of work entailed replacing the shingles on your roof and installing aluminum coil to your facias and rakes. This was completed. Upon completion, you inspected the work and approved it for payment.Once we...

received your call about the issue, we sent over a manager to inspect. Upon inspection from management, it was determined that the issue you brought to us as "warranty work" is actually a preexisting structural issue. We explained this to you, and even though this is not of our doing, and was not covered in the scope of work on the agreement we had with you, we informed you, we will handle this issue for you anyway (free of charge). We have agreed to do this for you because we do value you as a client just as we do every client. You are currently coming up in our production line and will be contacted when we have a date you can expect us. Thank you.Sincerely,Adam G[redacted] Home Improvement, LLC