Apple Plumbing Service

Complaint: [redacted] I am rejecting this response because:After requesting communication be written I received a phone call on 7/2/and Alex stated the crack would be fixed on 7/3/? Again no one responded and I was not notified of a problem or why no one would come to fix the crack.Alex stated on 5/23/the crack could be fixed by scoring the crack deep enough to seal it with epoxy and covering it with concrete to match the other new concrete.On 7/5/a person came and scored the crack about 3/inch deep and covered it with concrete repair mortar? No epoxy was installed, as stated by Alex for a proper repair, and the installed mortar is dark, dark gray not matching the other new concrete? The repair is cracked at the surface and I expect it to fall out as soon as moister is present? I have contacted another concrete contractor and he, along with Alex's repairman, stated the proper way to to fix this issue is replacement of the stone i.ethe section? Suspected cause was movement of the forms prior to adequate drying (this I observed) failure to properly compact the base, or less than adequate concrete at this location? None of these conditions can be verified without removal of the stone.At this point The Concrete Company finally provided a copy of their warranty and they are refusing to correct the issue.At this point I am not recommending anyone use this company? Poor installation process, Poor communication? Poor follow-up? Poor response to problems? Failure to live up to verbal commitments by the owner.I would love to change this review if the concrete stone (section) was replaced Sincerely, [redacted]

We have been working with this client to ensure that we provide quality work.? In our Warranty, it clearly states that cracks under 1/4" are not covered.? The hairline crack this client has is not covered as a tear out and replace type of issue.? We have gone back and patched the crack( measured at under 1/8th inch).? We understand this client's concren but hairline cracks in concrete are not aband patching for this type of hairline crack is standard.? ? ?