Apple Run Apartments

*** *** signed and returned his applications on 12/4/15, under the Applicant Authorization section statement #states "I herby deposit with owner/agent the sum of $(Blank), as a Security Deposit and $(Blank) as a non-refundable application fee, on the premises listed abovePayments must
be made by money order or checkNo cash AcceptedI understand that the security deposit will be retained by management if this application is approved and I am unable to fulfill the conditions of occupancyI acknowledge that the landlord will suffer damages as a result of the processing of this application and holding the specified unit off the marketThe deposit will be returned if this application is not approved, providing that all the above questions is answered correctly and truthfully." *** *** did pay his nonrefundable application fee of $(in addition a $for his wife) and a Security Deposit of $After he had been approved by management and expressed direct interest in the unit the security deposit was deposited per company policiesWe are not to hold the security deposit until the day of lease signing, and always deposit them upon being approved/receivedThey did receive a call back letting them know that it is not our policy to refund a deposit directly from the Apple Run office, and that I would have to obtain my supervisors approval to put in the request to our Corporate Accounting department, there was immediate hostility, an a communication barrier was up, making it hard to explain the procedure that was required on my end to be able to get them their money backI reviewed the original verbal complaint with my supervisor, who gave me permission to place the request for a check release, which was mailed to our Corporate accountant, and our accountant has processed the claim and mailed a checkWe have processed their refund and they must still be waiting on it to be delivered via US Postal Service We apologize that this is a lengthy and sometimes timely process, and hope it has caused no financial hardships to the applicants