Apple Seeds

Review: In advance of signing my daughter up for a Songs for Seeds class at Appleseeds I asked about what their policy was for younger siblings, and was told that baby siblings under six months of age did not need to pay for the class. A month into the four month session I was contacted and told that we did need to pay for the baby however, who is three months old. It was very frustrating to have them not honor what we had specifically been told when signing up for the class. This is particularly true as we could have signed up for a music class elsewhere where baby siblings are free, but at this point I had three of her friends sign up for the class too and so it is too late to switch them all. I think it is very misleading that we were told there would not be a charge for the baby and then were required to pay part way through the session. I understand that businesses change their policies, but they need to give customers advance notice so that they can make a fully informed decision before signing up. In this case I would have clearly taken my children elsewhere if I had been aware in advance of the new policy.Desired Settlement: I think it is very misleading that we were told there would not be a charge for the baby and then were required to pay part way through the session. I understand that businesses change their policies, but they need to give customers advance notice so that they can make a fully informed decision before signing up.

Business

Response:

I spoke with the customer and informed her that when the policy was changed it was meant to be moving forward and not applied retroactively to current registrations. I apologized that the policy change was communicated after she had already paid and begun to take her daughter and son to classes. We offered her a refund of her son's registration fees which she accepted.