Apple Store, Natick Collection

On our website at Ultra.me under FAQ's it states information pertaining to not paying for the planThis can be found at ultra.me under HELP, FAQ's and what happens if I don't make a paymentPlease see below for the print screen of the FAQ's on our website pertaining to our plans and non renewal of the plansThank youIf you do not pay your bill before your renewal date, your account will be suspendedWhen your account is suspended, you cannot make or receive calls or SMS messages, and you will not be able to use dataEmergency calls to and calls to our customer care line will still work.After your account is suspended, you will have days to make your paymentOnce those days have passed, we cannot guarantee that your number will still be assigned to your accountAfter days, your number will be hard-deleted from our system and will no longer be retrievableThe customer can activate on a new number however the previous number has been deleted due to non payment for over days

[redacted] our customer service lead has been in contact with [redacted] and we will be issuing her a new number because the SIM went to neutral and shows aging already We have escalated this to be done ASAP which should fix the issue [redacted] called *** to inform her of us cleaning up the initial port request, detaching the SIM to that so we can use it to get a new number for her assuring her that we're taking care of her concern Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have a answering machine and I didn't receive a call from UltraMobile I would love t resolve this problem and don't understand why you will not refund my monies I had tried in the beginning to have your representative to give me a new number and they said they could not do it Please help me to understand why you, a big business cannot resolve my problem [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] I couldn't waitMy daughter has new number.The fact remains that last year she kept the same number.I'm getting what I'm paying for, NOTHING! But for now, that's all I can afford.Thank you for your efforts, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by Ultra Mobile regarding complaint ID [redacted] .Sincerely, [redacted]

We have contacted the customer through email and explained the situation of keeping numbersWe have never allowed for numbers to stay in our system if they were not reuped after a certain amount of time.We deactivate the numbers after days to free up capacity for new customersThis is something
we have on our terms and conditions at Ultra.me.I have attached the copy of the email to the customer and let them know to contact us with any questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
i'm not satisfiedThe statement I made in my complaint is trueThis is simply another perfect example of extremely poor customer service from Ultra. But again, you get what you pay for I pay what I can afford, $I get NOTHING!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Ultra Mobile, Inc. regarding complaint ID ***.What are my options at this point?Sincerely,*** ***

On our website at Ultra.me under FAQ's it states information pertaining to not paying for the planThis can be found at ultra.me under HELP, FAQ's and what happens if I don't make a paymentPlease see below for the print screen of the FAQ's on our website pertaining to our plans and non renewal of the plansThank you. If you do not pay your bill before your renewal date, your account will be suspendedWhen your account is suspended, you cannot make or receive calls or SMS messages, and you will not be able to use dataEmergency calls to and calls to our customer care line will still work.After your account is suspended, you will have days to make your paymentOnce those days have passed, we cannot guarantee that your number will still be assigned to your accountAfter days, your number will be hard-deleted from our system and will no longer be retrievable. The customer can activate on a new number however the previous number has been deleted due to non payment for over days

Revdex.com:At this time, I have not been contacted by Ultra Mobile regarding complaint ID [redacted].Sincerely,[redacted]

4/** Our customer service lead [redacted] tried calling but were only able to leave a voice mail.  We have been unable to reach the customer to date.  The issue is there was a problem with TMobile when she tried to port her number over to us.  The request was...

submitted  on 2/**, but the system cancelled as unportable (error received from current provider that didn't match or the area code was not being served) on 2/**.  We would like to assist the customer in porting over the number, but need to speak to her to do so.   Please encourage the customer to contact us for direct assistance [redacted]

[redacted]  our customer service lead has been in contact with [redacted] and we will be issuing her a new number because the SIM went to neutral and shows aging already.  We have escalated this to be done ASAP which should fix the issue.  [redacted] called [redacted] to inform her of us cleaning up the initial port request, detaching the SIM to that so we can use it to get a new number for her assuring her that we're taking care of her concern.  Thank you

Revdex.com:At this time, I have not been contacted by Ultra Mobile regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have a answering machine and I didn't receive a call from UltraMobile.  I would love t resolve this problem and don't understand why you will not refund  my monies.  I had tried in the beginning to have your representative to give me a new number and they said they could not do it.  Please help me to understand why you, a big business cannot resolve my problem.  [redacted]  [redacted]  [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Ultra Mobile regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]
[redacted]
[redacted] [redacted] [redacted] I couldn't wait. My daughter has new number.The fact remains that last year she kept the same number.I'm getting what I'm paying for, NOTHING! But for now, that's all I can afford.Thank you for your efforts,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer has been able to use the data each month however, it was the picture mail that he was having issues with. The regular data settings we have for all androids was not working with his phone (Samsung Galaxy S 5) so I explained I could have a specialist call to walk him through further...

steps as well as issue a $20 credit to the account.The customer has chosen to continue the month and shop for another service. I have let him know if he changes his mind we will still issue the credit and do our best to further assist with getting his MMS back up and running.