Apple Store - Westchester

Review: The upper west side Broadway apple store Genius Bar took in my MacBook laptop for repair in late August.

I was assured that the computer would be repaired for free since it was only a week and half outside of my warranty and because it seemed to be a battery issue. The genius attendant asked me how long my charger/charge had been acting up, and I said for several weeks. He took it in the back of the store for over 20 min. After opening it up, he said that they would send it out and that the repair would be covered under my warrantee under all circumstances.

I have been recently contacted by email that the repair would not indeed be covered. I cannot believe that I have been without my main computer for now over 2 weeks, that apple is contradicting their warrantee assurance and that I cannot work and have no computer. I made it clear to the genius rep that I would not leave the computer if it was not covered within my warranty. I was assured that I should leave it there and that no matter what the issue that the repair would be free.Desired Settlement: Repair or replacement of my Mac computer along with compensation via apple merchandise credit for $350 for my inconvenience.

Consumer

Response:

At this time, I have not been contacted by Apple Store - Westchester regarding complaint ID [redacted]

Sincerely,